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Microsoft Financial Services Norway

Wallenius Wilhelmsen

Enterprise Knowledge Search · IT Operations Automation · Marketing Personalization

These tools have been key in shaping a transparent company strategy and customizing the company's adoption process to maximize employee benefits from technology investments.

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"We need intelligent systems that work better for our employees." To unify the company and showcase its commitment to technological advancement, Wallenius Wilhelmsen adopted Microsoft Viva and Microsoft Copilot for Microsoft 365 .
After that campaign, usage picked up to 80%.” Mitty Leong, End User Experience Manager, Wallenius Wilhelmsen Using Viva to for a sustainable Copilot rollout Recognizing that successful technology adoption depends on clear communication, ongoing learning, and responsive support, Wallenius Wilhelmsen took advantage of the multifaceted apps of Viva.
As a global leader in six continents in “roll-on/roll-off” shipping and vehicle logistics, the company employs 9,500 people across 28 countries.
By implementing Copilot for Microsoft 365, and using Microsoft Viva to drive sustainable adoption, the company is streamlining processes, empowering better decision making, and cultivating a culture of innovation and inclusion.

Reported impact

Business outcome

Full steam ahead: Driving business growth with thoughtful AI adoption Introducing Viva and Copilot into its workplace serves as a prime example of how Wallenius Wilhelmsen is shaping technology to improve its employees’ wellbeing, boost productivity, and increase job satisfaction.

  • Customer Experience
  • Productivity Improvement
  • Revenue Growth
  • Risk Reduction

Solution

Wallenius Wilhelmsen is harnessing the power of AI technology to modernize its workplace and align operations with its objectives. These tools have been key in shaping a transparent company strategy and customizing the company's adoption process to maximize employee benefits from technology investments. "We need intelligent systems that work better for our employees." To unify the company and showcase its commitment to technological advancement, Wallenius Wilhelmsen adopted Microsoft Viva and Microsoft Copilot for Microsoft 365 . Full steam ahead: Driving business growth with thoughtful AI adoption Introducing Viva and Copilot into its workplace serves as a prime example of how Wallenius Wilhelmsen is shaping technology to improve its employees’ wellbeing, boost productivity, and increase job satisfaction.

Solution architecture

5 components · 3 layers
  1. Compute
    • Microsoft Copilot for Microsoft 365 Provides the generative AI assistant inside Microsoft 365 workflows for employees.
  2. Serving
    • Microsoft Teams Serves as the collaboration and frontline communications surface for the solution.
    • Microsoft Viva Goals Tracks goals and progress across the operating model.
  3. Uncategorized
    • Microsoft Viva Engage Supports the core application workflow described in the customer story.
    • Microsoft Viva Suite Supports the core application workflow described in the customer story.

Architecture clues

  • "We need intelligent systems that work better for our employees." To unify the company and showcase its commitment to technological advancement, Wallenius Wilhelmsen adopted Microsoft Viva and Microsoft Copilot for Microsoft 365 .
  • The company began by participating in the Copilot for Microsoft 365 Early Access Program , dedicating a month to rigorous security evaluations and strategizing user recruitment.
  • The remaining licenses were distributed through an engaging internal campaign and competition, where employees eagerly submitted applications showcasing their vision for using Copilot to streamline workflows and increase productivity.
  • This integration was facilitated by adopting a single organizational structure and a unified workspace.
  • This strategy aims to use AI and digital solutions further, streamlining business processes, improving data integration, and advancing intelligent, data-driven decision making across the organization.
  • You need to embrace the idea of being friends with AI and not being afraid of it.” Following the early success of Copilot, plans are underway to present a detailed expansion roadmap to the Wallenius Wilhelmsen executive team to secure further sponsorship and budget.
  • “With the help of Copilot Dashboard, we see that the top three most loved and frequently used features are to summarize Microsoft Teams meetings, summarize Outlook emails, and draft Word documents,” says Leong.

Evidence from the source

"We need intelligent systems that work better for our employees." To unify the company and showcase its commitment to technological advancement, Wallenius Wilhelmsen adopted Microsoft Viva and Microsoft Copilot for Microsoft 365 .
Full steam ahead: Driving business growth with thoughtful AI adoption Introducing Viva and Copilot into its workplace serves as a prime example of how Wallenius Wilhelmsen is shaping technology to improve its employees’ wellbeing, boost productivity, and increase job satisfaction.
These tools have been key in shaping a transparent company strategy and customizing the company's adoption process to maximize employee benefits from technology investments.
“With the help of Copilot Dashboard, we see that the top three most loved and frequently used features are to summarize Microsoft Teams meetings, summarize Outlook emails, and draft Word documents,” says Leong.
Transparency Evidence & methodology 80/100 reference value · 87% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value80/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Wallenius Wilhelmsen customer story

    First-party
    https://www.microsoft.com/en/customers/story/1786814215980808594-wilh-wilhelmsen-microsoft-viva-goals-travel-and-transportation-en-norway
    Source type
    Vendor-published customer story
    Published
    Jul 1, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Jul 1, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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