Enterprise Knowledge Search · Sales Automation
Amway wanted to scale internal and marketer-facing generative AI while keeping data secure, inference efficient, and operations manageable, but it needed a controlled infrastructure for document analysis, presentation generation, knowledge retrieval, and business-owner assistance.
Reported impact
Amway improved inference efficiency by 40%, reduced office-assistant build time from 35 days to 15 days, increased operational efficiency by more than 60%, blocked 99.9% of sensitive information, boosted employee productivity by up to 50%, and supports up to ten million daily case retrievals for business-owner assistance.
Amway China built a secure AI infrastructure on NVIDIA AI Enterprise so multiple assistants could share common inference, governance, and lifecycle management. NVIDIA NIM optimization improved the performance of the company's AI Office Assistant and AM Copilot models, while DeepSeek R1 NIM helped Amway deploy an intelligent office assistant that analyzes documents and generates PowerPoint decks on premises. For business-owner support, the ABO AI Assistant runs on the same stack to handle millions of knowledge-retrieval requests tied to Amway products and business logic. NeMo Guardrails enforce multi-layer safety controls across the pipeline, and Base Command Manager Essentials gives the IT team visual monitoring and full-lifecycle model management for training, deployment, and inference. This turned generative AI from isolated experiments into a governed platform Amway can use for office productivity, marketer enablement, and secure enterprise search.
Internal documents and Amway business knowledge are processed by NIM-served models, guarded by NeMo controls, and returned as office summaries, presentations, or product-support answers for employees and Amway Business Owners on the governed enterprise stack.
Amway Business Owner (ABO) AI Assistant, powered by NVIDIA AI Enterprise, supports marketers by handling up to ten million case retrievals daily.
Amway is building a secure, efficient, and scalable AI infrastructure with NVIDIA AI Enterprise
To keep data safe, the company integrated NeMo Guardrails across the AI workflow, blocking 99.9% of sensitive information
With the automated orchestration capabilities of NVIDIA Base Command Manager Essentials (BCME), Amway has achieved full-lifecycle management of AI models
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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