Enterprise Knowledge Search · IT Operations Automation
Mustang Machinery needed to serve growing heavy-equipment demand during a labor shortage by standardizing maintenance work, preserving expert knowledge, and giving technicians faster guidance on the shop floor.
Reported impact
Mustang increased throughput 2.5x, put standardized guidance in front of more than 100 technicians, and reduced dependency on tribal knowledge while scaling service operations across multiple sites.
Mustang Machinery combined low-code apps, analytics, and generative AI to address a skilled-labor shortage without slowing engine maintenance. PwC first documented 60,000 process steps across engine rebuild activities, parts requirements, and shop-floor visuals, then built a digital service coach on Microsoft Power Platform. PowerApps delivers a mobile workflow interface to technicians, Dataverse stores operational data, and Power BI exposes planning and scheduling insights in real time. The solution also includes a generative AI chatbot that serves information from the growing knowledgebase so technicians can retrieve answers quickly instead of waiting on experts. Together, these components create a single source of truth for workstation setup, parts availability, maintenance guidance, and support escalation. Mustang can now coordinate work across multiple sites with just-in-time upskilling, real-time visibility, and faster decision-making.
Process steps, parts requirements, visuals, and shop-floor updates flow into Dataverse through the PowerApps-based digital service coach. Power BI serves planning and scheduling views, while the generative AI chatbot queries the knowledgebase to return guidance and answers to technicians and support staff in real time.
60,000 process steps analyzed, standardized and captured to create a new way of working supported by the new digital solution
An impressive 150% increase in throughput since the solution’s release.
Microsoft’s Power Platform enabled us to go from concept to full-scale deployment in three months.
The solution also has a generative AI-based chatbot that provides another way to quickly serve up info needed from the vast knowledgebase.
Using its Manufacturing Performance Improvement framework, PwC first standardized detailed engine rebuild processes. It then leveraged our existing Microsoft environment to build a cost-effective solution using Microsoft Power Platform: PowerApps for development of the digital services coach solution, Dataverse for data storage and management, and Power BI for data analytics and visualization of planning and scheduling information.
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
The official location page says “With its headquarters in Houston, Texas, Mustang Cat is a privately-held Cat® dealership”.
Related
PwC Sample Archived · Jan 17, 2026 PwC PwC needed to deploy generative AI across a global network in a way that improved everyday productivity while preserving local compliance, strong governance, and enterprise security. 1M+ hours of capacity created during the month of April 2026 Copilot Studio · Microsoft 365 · Microsoft Copilot 
NVIDIA Sample Oct 29, 2025 Lockheed Martin Lockheed Martin needed a secure, centralized AI platform that could replace fragmented compute, tooling, and workflows, keep sensitive and classified data on premises, and let thousands of engineers build trustworthy AI… 122,000 employees globally CUDA · Lockheed Martin AI Factory · Lockheed Martin Text Navigator 
Microsoft Sample Nov 15, 2023 Siemens Digital Industries Software Siemens Digital Industries Software saw the need to enable better cross-functional communication and collaboration for the industrial companies that use its software. Specifically, field and shop floor workers needed to… With a long-standing relationship between Siemens and Microsoft—over 35 years of joint innovation—it was a… Azure AI Foundry · Azure Machine Learning · Azure OpenAI Service 