Adecco needed to respond to changing candidate expectations and handle high-volume, time-sensitive pre-screening faster, while preserving recruiter involvement and the human element in recruitment.
Reported impact
The rollout helped Adecco engage candidates faster, extend interactions beyond office hours, free recruiters to focus on soft-skill assessment and meaningful follow-up, and deliver strong candidate satisfaction in production use.
The Adecco Group deployed an AI-powered screening solution on Salesforce's Agentforce as the first wave of a broader global AI strategy. In the UK rollout, recruiters configure and shape the agent's inputs, then Agentforce runs early candidate screening conversations over SMS and email in a written format designed to mirror a live exchange. The system handles always-on outreach and pre-screening outside office hours, automating the first interaction layer so recruiters do not have to manually start every conversation. Agentforce then surfaces lists of engaged, pre-screened candidates ready for recruiter follow-up at the start of each day. The source does not name separate storage or analytics products, so the described architecture centers on the orchestration and serving layers: recruiter-defined prompts and criteria in Agentforce, candidate-facing AI conversations, and a human handoff back to Adecco recruiters for soft-skill assessment and next-step engagement.
Recruiters define the agent inputs in Agentforce, which then contacts candidates through SMS or email and runs automated written pre-screening exchanges. Completed conversations are processed into lists of engaged, pre-screened candidates that recruiters review at the start of each day for human follow-up.
"AI agents providing lists of engaged, pre-screened candidates ready for contact at the start of each day."
"Candidates engage with an AI agent via SMS or email in a written exchange that mirrors a live conversation."
"Crucially, recruiters shape the agent's inputs, and candidates are informed from the outset that they're interacting with AI."
"Notably, 57% of these conversations took place outside standard working hours."
"The Adecco Group has successfully implemented an AI-powered screening solution with Agentforce from Salesforce."
"The agentic AI first wave rollout, launched six months ago in the UK, supports Adecco's recruiters in high-volume, time-sensitive tasks such as pre-screening of candidates."
"The first wave of the implementation has helped 28 companies successfully fill their vacancies thanks to an innovative AI-powered tool."
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