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ServiceNow Public Sector Georgia, United States

Georgia Secretary of State

Security and Compliance

The Georgia Secretary of State needed reliable visibility into poll-pad patch levels and security across 159 counties, as well as a way to identify unknown assets and prioritize vulnerabilities with a small election-technology team.

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10,000 poll pads verified
38-person election and back-office technical team
400+ employees
Five point products consolidated

Reported impact

Business outcome

The office gained visibility into poll pads and previously unknown network assets, consolidated five point products, and can verify the security posture of devices used in elections.

  • Compliance
  • Cost Reduction
  • Risk Reduction

Solution

The Georgia Secretary of State adopted Armis from ServiceNow for AI-powered asset intelligence and attack-surface protection. Armis passively discovers office and election-connected devices, including 10,000 poll pads, and provides visibility into patch levels, asset information, and potential vulnerabilities. The office integrated Armis with its mobile-device-management solution in under six weeks so it could validate device security before elections. Staff use Armis for patching reviews and asset verification, while AI-powered tools prioritize vulnerabilities and support remediation workflows. Armis also discovered and documented a previously unknown VLAN and helped the office consolidate point products. The source describes Armis as an AI-enabled asset-intelligence service but does not specify the models, network data architecture, or model-training process.

Data flow

Armis passively discovers assets and receives poll-pad security information through the MDM integration; staff review device posture and AI-prioritized vulnerabilities to validate and remediate risks.

Solution architecture

2 components · 2 layers
  1. Governance
    • Armis from ServiceNow Discovers connected assets and provides AI-powered asset intelligence for election-device visibility and vulnerability prioritization.
  2. Uncategorized
    • Mobile device management solution Tracks the security posture of poll pads and shares device information with Armis.

Architecture clues

  • Armis discovered a previously undocumented VLAN
  • Deployment began with office-asset discovery and expanded to election poll pads
  • Three staff members use Armis for patching reviews

Evidence from the source

"Armis ... provides a way to secure attack surfaces with AI-powered asset intelligence."
"The Georgia SOS is also in the early stages of implementing Armis to unify and prioritize asset vulnerabilities. Using AI-powered tools, it automates remediation."
Transparency Evidence & methodology 86/100 reference value · 75% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value86/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence75%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability25/25
    12 of 12 key fields link to a named source.
  • Direct evidence10/20
    2 direct source quotes retained.
  • Date provenance0/10
    The publication date has no documented provenance.
  • Source transparency10/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity10/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. ServiceNow

    Georgia Secretary of State

    First-party
    https://www.servicenow.com/customers/georgia-secretary-of-state.html
    Source type
    Vendor-published customer story
    Supports
    • Customer
    • Industry
    • Region
    • Company size
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • Business outcome
    • Metrics
    • Architecture

Date evidence

  • Sitemap last modified Nov 12, 2026 · ServiceNow · Publisher metadata Publisher-reported modification timestamp; not a publication date.
    Open date source

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