Application Refactoring · Sales Automation
Syslabo needed to replace a 30-year-old legacy sales support stack, remove silos between separate sales tools, and give business users a practical way to build and improve internal applications without long specialist development cycles.
Reported impact
Syslabo cut application prototyping time in half, doubled App Engine onboarding speed with AI assistance, and expanded citizen-development participation while creating a repeatable blueprint for both internal and customer-oriented application delivery.
Syslabo standardized internal application delivery on ServiceNow App Engine and used Now Assist for Creator with AI Agents to modernize both development and workflow design. The company rebuilt sales support and sales management processes on App Engine after testing multiple approaches, then used workshops to let sales specialists and certified engineers prototype applications together. Now Assist for Creator generates code, flows, playbooks, and app prototypes so citizen developers can move from ideas to working designs more quickly, while App Engine provides the shared workflow and data foundation for requests such as business cards, device loans, and paid leave. The target architecture consolidates sales, HR, and admin information into one database so teams can reuse data, reduce duplicate entry, and extend successful patterns into future customer-facing solutions.
Sales and internal operations requirements are modeled in App Engine, where Now Assist for Creator and AI Agents generate prototypes, code, and workflow logic. The resulting applications write shared records into a single database spanning sales, HR, and admin processes, and employees use those workflows for requests such as business cards, device loans, and paid leave.
For a citizen developer like me, App Engine will cut development times by half.
Shinya also estimates that using AI Agents doubles the pace of learning for both App Engine and integrating application functions.
The company expects more than half of its employees will be able to develop their own business applications using App Engine in the future, and around 60% of 100 employees have licenses.
We needed to simplify internal workflows, connect data, and manage that information from a single database to avoid duplicating effort between sales, HR, and admin teams.
When I used the App Generation function I could mock up an application really easily.
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