Enterprise Knowledge Search
QIAGEN wanted to move beyond isolated custom AI solutions and give employees across product development, sales, research, and other business functions secure day-to-day access to generative AI, but it needed a rollout that met data privacy, responsible AI, and regulatory compliance requirements in a highly regulated life sciences environment.
Reported impact
QIAGEN achieved secure enterprise Copilot adoption with strong usage and reported productivity gains, while establishing governance and repeatable adoption patterns that are now being scaled across additional business units and workflows.
TCS rolled out Microsoft 365 Copilot as a governed productivity layer across QIAGEN's Microsoft 365 estate rather than as a one-off pilot. The team first reviewed QIAGEN's Microsoft 365 environment, mapped subsystems and vulnerabilities against Microsoft's standards, and created a tailored risk model plus mitigation plan for deployment. Governance was built in through QIAGEN's cybersecurity teams, AI council, and workers council, while transparent guardrails, restricted SharePoint search, and resource whitelisting constrained what Copilot could access. TCS then paired the platform rollout with change communications, Viva Engage community support, webinars, drop-in sessions, and self-learn and use-case ideation accelerators. Employees used Microsoft 365 Copilot in core productivity apps, while Copilot Studio pilots and agents supported audit readiness, HR question answering, document translation, QA workflows, and intranet access.
Approved enterprise content in Microsoft 365 and SharePoint is exposed to Microsoft 365 Copilot under whitelisted access controls. Employees invoke Copilot in daily productivity apps, while Copilot Studio pilots and deployed agents return answers and task support for audit readiness, HR workflows, document translation, QA work, and the QIAGEN intranet. Feedback from training and community channels then informs broader rollout and scaling.
"87% of users reporting time savings or improved work quality, and 73% expressing confidence in using Copilot after training"
"Achieved monthly active usage rates consistently above 90%."
"Every subsystem and vulnerability were mapped through rigorous assessments aligned with Microsoft's standards. This foundational phase yielded a tailored risk model and enabled the team to craft a strategic mitigation plan."
"Piloting identified use cases developed utilising both declarative agents and advanced solutions via Copilot Studio, in order to measure their impact on the users' workflow and consequently their true value."
"QIAGEN, a leading provider of solutions for molecular research and testing, wanted to explore the transformative potential of GenAI on its routine business operations, particularly focusing on empowering the workforce with Microsoft 365 Copilot."
"TCS enabled a secure and scalable rollout of Microsoft 365 Copilot, considerably accelerating its adoption."
"TCS established transparent guardrails to safeguard data and ensure compliance, while the swift deployment of restricted SharePoint search ensured secure, targeted access."
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
Related
Databricks Sample Oct 8, 2026 ModMed ModMed needed to protect sensitive patient data and maintain compliance while reducing administrative overhead, improving access to operational data, and creating AI-enabled products and agentic workflows for ambulatory… Databricks Data + AI Platform · Genie Agents · Genie Code Databricks Sample Sep 11, 2026 Helix Helix needed to replace a fragmented research environment and niche tooling that made it difficult to search petabytes of genomic and patient data efficiently and securely across teams. petabytes of clinical genomic data Databricks Data + AI Platform · Genie · Unity Catalog 
ServiceNow Sample Modified · Jul 31, 2026 Wellstar Health System Wellstar clinicians needed help inside the tools they already used, but disconnected service systems forced staff to hunt for answers, slowing care and making growth by merger hard to absorb without new support hires. 11 FTE capacity created through automation IT Service Management · Moveworks · Now Assist for ITSM 
