Global Consulting · tcs.com
TCS
13 verified customer use cases (92% with quantified ROI · Avg Value Score 92.7 · 100% with mapped architecture components).
- Verified stories
- 13
- Quantified ROI
- 92%
- Avg value score
- 92.7
- Industries served
- 9
- Distinct products
- 58
Architecture Stack Signature
6-Layer Production Component Breakdown
AI chatbot 1 AmTrust technology stack 1 GenAI Agent Assist 1
AI based classification 1 AI-driven call transcription and analysis 1 AWS 1
Copilot Studio 1 GenAI Office 1 Microsoft Azure Durable Functions 1
Cosmos DB 1 SIEM 1 SharePoint 1
AI-driven quality management system 1 Attack Surface Management platform 1 advanced monitoring and analytics 1
Document Intelligence 1 EDR 1 decision support systems (DCS) 1
Product & Model Ecosystem
Most Deployed Products & Co-occurring Pairs
Top named products & AI models
AI based classification 1 AI chatbot 1 AI-driven call transcription and analysis 1 AI-driven quality management system 1 AWS 1 AmTrust technology stack 1 Amazon Bedrock 1 Attack Surface Management platform 1
Adoption Footprint
Sector, Region & Organization Scale
Top adopting industries
Geographic footprint
- Europe 4 (31%)
- Asia-Pacific 3 (23%)
- Global / Multi-region 3 (23%)
- North America 3 (23%)
Organization scale
- Enterprise 12 (92%)
- Public sector 1 (8%)
Verified Business Impact
Outcome Categories & Customer ROI Proof
Primary outcome drivers
TCS Sample Jul 1, 2026 SAS SAS needed to modernize a fragmented security estate that lacked behavioral detection, 24-hour monitoring, centralized governance, and scalable response processes, making it harder for the airline to protect digital… Developed numerous active use cases (80% custom) aligned with the MITRE ATT&CK Framework Attack Surface Management platform · EDR · SIEM TCS Sample May 10, 2026 Astro Astro needed faster and more consistent metadata generation across its web and mobile platforms, but manual tagging slowed content operations, limited scale, created classification inconsistencies, and reduced the… 20% improvement in customer satisfaction Amazon Bedrock · NOVA multimodal model · TCS AI VX Studio TCS Sample Mar 18, 2026 Lloyds Banking Group Lloyds Banking Group wanted to move beyond siloed AI pilots and scale generative AI across a large regulated bank, but it needed a governed architecture, self-service delivery model, and robust safeguards before… delivery of 50+ GenAI use cases GenAI Office · bank's Data estate · frameworks and guardrails TCS Sample Jan 6, 2026 Tata Projects Limited Tata Projects had to review 1,000-2,000 page tender packages with non-standard terms, scanned tables, and frequent corrigenda, so manual analysis took more than four days per bid and made it difficult to spot risk and… 1,000-2,000 pages of dense, sometimes unstructured documentation Cosmos DB · Document Intelligence · Microsoft Azure Durable Functions TCS Sample Jan 1, 2026 Foxtel Group Foxtel Group needed to improve customer sentiment, first-contact resolution, and cost to serve as streaming competition intensified, but managing millions of interactions across channels required smarter automation and… 20% reduction in interactions per subscriber GenAI Agent Assist · advanced monitoring and analytics · augmented reality (AR)-based visual assistance TCS Sample Archived · Nov 12, 2025 Kelly Services Kelly Services needed an IT service desk that could keep up with rising support volumes and expectations from employees, clients, and job seekers, but traditional processes relied too heavily on agent memory and… 100 percent quality audits for the first time AI-driven call transcription and analysis · AI-driven quality management system · context-aware recommendations TCS Sample Oct 28, 2025 QIAGEN QIAGEN wanted to move beyond isolated custom AI solutions and give employees across product development, sales, research, and other business functions secure day-to-day access to generative AI, but it needed a rollout… 73% expressing confidence in using Copilot after training Copilot Studio · Microsoft 365 · Microsoft 365 Copilot TCS Sample Feb 10, 2025 Thryv Thryv's internal staff relied on the helpdesk and intranet for routine company and HR questions, so support teams spent too much time answering repetitive requests, manually maintaining information, and triaging simple… Microsoft Copilot Studio · Microsoft Teams · Power Platform TCS Sample Jul 17, 2024 The Walton Centre NHS Foundation Trust The Walton Centre faced long waits and inefficient headache referral intake because clinicians spent large portions of first appointments collecting basic history manually, delaying treatment and making it hard to… Assuming more than 99% of headaches are primary headaches AI chatbot · AWS · electronic medical record system TCS Sample Apr 2, 2024 ICA Sverige ICA Sverige wanted to shift from product-centric campaigns to hyper-personalized loyalty engagement, but fragmented customer data, paper-based communications, slow campaign cycles, and rule-based offer allocation… 1.6 million SEK ($0.15 million) annual savings in licensing cost algorithmic recommendation · data analytics platform · data hub TCS Sample Feb 12, 2024 AmTrust Financial Services, Inc. AmTrust needed to turn broker-submitted Excess and Surplus policy requests into comprehensive quotes much faster, but its manual clearance process had to interpret unstructured email packages and attachments before… More than 80% of submissions are processed in less than four hours after the broker submits a request for a quote. AI based classification · AmTrust technology stack · data validation TCS Sample Oct 30, 2023 Action Action's pricing team could not scale spreadsheet-based pricing across ten European markets while coping with constantly changing products, competitor promotions, currency fluctuations, taxes, and the need to keep price… About 60% of Action’s assortment is ever changing TCS Optumera™ TCS Sample Apr 2, 2023 Tata Chemicals Limited Tata Chemicals needed to reduce process variation and fuel consumption in its Mithapur plant's carbonation towers and high-pressure boilers, but operators lacked enough historical equipment data and timely analytics to… $600,000 in cost savings annually data historian · decision support systems (DCS) · digital twin