Customer Service Automation · Sales Automation · Supply Chain Optimization
Oracle wanted to embed generative AI into Oracle Fusion Applications for a global base of more than 14,000 customers without breaking existing workflows, while still preserving enterprise-grade privacy, security, and a flexible path for customers and partners to add their own AI features.
Reported impact
Oracle delivered over 100 embedded generative AI use cases across Fusion Applications, helping customers improve the speed and accuracy of finance, HR, supply chain, and customer-experience processes while keeping tight control over data governance and security through OCI.
Oracle integrated Cohere's Command R and Command R+ models into Oracle Fusion Applications and ran the resulting features on Oracle Cloud Infrastructure so generative AI could show up directly inside finance, supply chain, HR, sales, marketing, and service workflows. The architecture pairs those language models with retrieval-augmented generation patterns built on Cohere Embed and Cohere Rerank, which help ground outputs in enterprise data and reduce hallucinations before answers reach end users. Oracle used this stack to deliver more than 100 generative AI use cases such as insight narratives, supplier recommendations, candidate assistants, service-webchat summaries, and assisted authoring. Because the capabilities ship inside Fusion's regular update cycle and governance model, customers get faster adoption, tighter data control, and a reusable framework for extending AI across core business processes.
A Fusion user triggers an in-app workflow such as reporting, sourcing, recruiting, or service support; Fusion retrieves relevant enterprise context with Cohere Embed and Cohere Rerank, Command R or Command R+ generates the narrative or recommendation, and OCI delivers the result inside Oracle's governed cloud application environment.
Applications were built with retrieval-augmented generation (RAG) systems to help reduce hallucinations and optimized for search and retrieval with Cohere Embed and Cohere Rerank
Built on Oracle Cloud Infrastructure (OCI)
Oracle integrated Cohere’s Command R and Command R+ models into its Fusion Cloud Applications
The Cohere team worked with the Oracle Fusion Applications team on over 100 GenAI use cases embedded across finance, supply chain, HR, sales, marketing, and service workflows.
With Oracle Fusion Applications’ quarterly updates, customers can easily adopt new embedded AI features
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