Enterprise Knowledge Search · IT Operations Automation
Danske Statsbaner (DSB), the largest rail operator in Denmark and Scandinavia, wanted to find ways GenAI could help solve a variety of operational issues, including the proliferation of graffiti in tunnels and on trains.
Reported impact
The possibilities to use data to improve rail service in Denmark are set to grow considerably, according to Friis. The rolling stock that we’re procuring now comes with the latest technologies and IoT enablement. So, the number of data points is mushrooming.
Danske Statsbaner (DSB) built this solution on Microsoft 365 Copilot. Danske Statsbaner (DSB), the largest rail operator in Denmark and Scandinavia, wanted to find ways GenAI could help solve a variety of operational issues, including the proliferation of graffiti in tunnels and on trains. Microsoft 365 Copilot assists employees with drafting, summarization, and information retrieval inside daily work tools. DSB adopted Microsoft AI technologies, including Microsoft 365 Copilot, as part of an effort to centralize data and make the development of new data-based solutions—including AI solutions—easier. We saw huge potential in using GenAI when it first came out,” says Friis. Documents, meetings, and collaboration context remain in Microsoft 365 while Copilot generates grounded drafts, summaries, and answers directly inside daily employee workflows.
Documents, meetings, and collaboration context remain in Microsoft 365 while Copilot generates grounded drafts, summaries, and answers directly inside daily employee workflows.
According to business journal Børsen , the rail operator is part of a wave of early adopters that are enjoying 15% to 30% improvements in productivity.
DSB adopted Microsoft AI technologies, including Microsoft 365 Copilot, as part of an effort to centralize data and make the development of new data-based solutions—including AI solutions—easier.
Danske Statsbaner (DSB), the largest rail operator in Denmark and Scandinavia, wanted to find ways GenAI could help solve a variety of operational issues, including the proliferation of graffiti in tunnels and on trains.
The possibilities to use data to improve rail service in Denmark are set to grow considerably, according to Friis. The rolling stock that we’re procuring now comes with the latest technologies and IoT enablement.
Up until then, we would start individual initiatives where a department would be the internal customer of a very specific solution—whereas GenAI and Microsoft 365 Copilot are potentially for everyone.
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