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Microsoft Retail Greece

Motor Oil Group

Customer Service Automation · Enterprise Knowledge Search · IT Operations Automation

We wanted to understand it fully first so we could then encourage people to use AI in their everyday work," Orphanidis shares.

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By integrating artificial intelligence into its workflows, it now spends minutes on tasks that used to take weeks.
Harnessing AI to enhance efficiency Digital transformation has played a key role in this transition.
In our refinery, we use AI to identify potential failures in our equipment, which saves us thousands of euros every month." Motor Oil Group saw how investing in better, scalable IT capabilities can empower its organization to grow further.
Motor Oil Group, a leader in Greece's energy sector, has transformed its operations with Microsoft Copilot for M365, achieving remarkable efficiency gains.

Reported impact

Business outcome

Transforming workflows with Copilot Soon, 10% of Motor Oil Group’s staff became active Copilot users.

  • Cost Reduction
  • Customer Experience
  • Productivity Improvement
  • Scalability

Solution

Motor Oil Group, a leader in Greece's energy sector, has transformed its operations with Microsoft Copilot for M365, achieving remarkable efficiency gains. We wanted to understand it fully first so we could then encourage people to use AI in their everyday work," Orphanidis shares. In our refinery, we use AI to identify potential failures in our equipment, which saves us thousands of euros every month." Motor Oil Group saw how investing in better, scalable IT capabilities can empower its organization to grow further. Transforming workflows with Copilot Soon, 10% of Motor Oil Group’s staff became active Copilot users.

Solution architecture

1 components · 1 layer
  1. Compute
    • Microsoft Copilot for Microsoft 365 Provides the generative AI assistant inside Microsoft 365 workflows for employees.

Architecture clues

  • "We want to look into Copilot integrations and enable employees to handle tasks like password resets or account unlocks through Copilot." Orphanidis explains.
  • By integrating artificial intelligence into its workflows, it now spends minutes on tasks that used to take weeks.
  • In our refinery, we use AI to identify potential failures in our equipment, which saves us thousands of euros every month." Motor Oil Group saw how investing in better, scalable IT capabilities can empower its organization to grow further.
  • Transforming workflows with Copilot Soon, 10% of Motor Oil Group’s staff became active Copilot users.
  • With Copilot and its integrations with other platforms, Motor Oil Group aims to equip its agents with a 360-degree view of customer interactions, enhancing response times and service quality.
  • “In 40 seconds, Copilot provided a speech with all the necessary context behind the IT budget, comparing it to peers in the industry, and to last year's figures.” Jason Orphanidis, IT Manager, Retail and New Technologies, Motor Oil Group Various departments have also introduced new workflows, making processes faster and more efficient.

Evidence from the source

Transforming workflows with Copilot Soon, 10% of Motor Oil Group’s staff became active Copilot users.
We wanted to understand it fully first so we could then encourage people to use AI in their everyday work," Orphanidis shares.
Transparency Evidence & methodology 75/100 reference value · 77% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value75/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact15/25
    1 metric describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence77%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence10/20
    2 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Motor Oil Group customer story

    First-party
    https://www.microsoft.com/en/customers/story/1770472924267393932-motor-oil-group-microsoft-365-energy-en-greece
    Source type
    Vendor-published customer story
    Published
    May 21, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page May 21, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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