Customer Service Automation · Enterprise Knowledge Search · IT Operations Automation
SEDUC has an overwhelming amount of student essays. They required personalized content creation. They wanted to decentralize access to data.
Reported impact
By leveraging Microsoft AI-powered solutions and committing to responsible AI practices, SEDUC has improved student outcomes, enhanced efficiency, and addressed key educational challenges. As AI continues to evolve, SEDUC’s proactive approach to integrating these technologies positions it as a leader not just in Brazil but globally.
SEDUC São Paulo built this solution on Azure OpenAI Service, Power Platform, Dynamics 365. SEDUC has an overwhelming amount of student essays. They required personalized content creation. They wanted to decentralize access to data. Azure OpenAI Service provides the generative AI model layer used for summarization, drafting, classification, or copilots in the workflow. Power Platform provides the governed low-code foundation for apps, automations, and copilots. Dynamics 365 provides the core business application experience for service, sales, or operations workflows. SEDUC leveraged Azure OpenAI Service for personalized feedback on student essays and automated content creation, reduced workload on educators, and improved student outcomes. Using Microsoft's responsible AI standards, SEDUC has implemented trustworthy AI development, ensuring data security, ethical considerations, and transparency.
Messages, calls, or requests enter the existing workflow, Azure OpenAI Service classifies or summarizes them, and the reviewed output is surfaced to agents and frontline staff.
By leveraging Microsoft AI-powered solutions and committing to responsible AI practices, SEDUC has improved student outcomes, enhanced efficiency, and addressed key educational challenges.
SEDUC has an overwhelming amount of student essays. They required personalized content creation. They wanted to decentralize access to data.
SEDUC is rolling out Microsoft 365 A5 licenses to all employees, educators, and 3.5 million students to enhance security governance and provide improved support.
SEDUC leveraged Azure OpenAI Service for personalized feedback on student essays and automated content creation, reduced workload on educators, and improved student outcomes.
São Paulo hosts Brazil’s largest education system, with over 3.7 million students across more than five thousand schools.
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
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