Reported impact
Business outcome
Nordomatic builds a smarter future with Dynamics 365
- Cost Reduction
- Productivity Improvement
- Revenue Growth
- Scalability
MicrosoftReal Estate and ConstructionCustomer Service AutomationData Lake / Data Warehouse ModernizationEnterprise Knowledge SearchCloud NativeData AnalyticsERP / CRMGenerative AI / LLMCost ReductionProductivity ImprovementRevenue GrowthScalability2024 MicrosoftMS#0078d4Real Estate and ConstructionSwedenLeadership understood that the company had to unify and streamline its systems and reduce manual tasks for more efficiency, to keep up productivity.In 2010, Nordomatic recognized—and acted on—the opportunity for significant expansion throughout Sweden. Five…Mar 13, 20246Customer Service Automation|Data Lake / Data Warehouse Modernization|Enterprise Knowledge SearchDynamics 365 Finance · Dynamics 365 Sales · Microsoft Copilot0 2024-03-13 6
Nordomatic
Customer Service Automation · Data Lake / Data Warehouse Modernization · Enterprise Knowledge Search
Leadership understood that the company had to unify and streamline its systems and reduce manual tasks for more efficiency, to keep up productivity.
In 2010, Nordomatic recognized—and acted on—the opportunity for significant expansion throughout Sweden. Five years later, the company was serving major metropolitan areas in Denmark, Norway, The Netherlands, and the United Kingdom, with average annual growth 20% higher than in the previous decade. Today, Nordomatic’s Building Management Services connects 1 million smart assets.
Nordomatic builds a smarter future with Dynamics 365
Nordomatic, headquartered in Stockholm, is the leading independent Building Management System (BMS) integrator in Scandinavia. More than 900 employees in 20 offices provide the world’s largest and most demanding real estate owners with smart building technologies, from security and privacy equipment to heating, cooling, and lighting systems. Nordomatic has been a pioneering and innovative company since its founding in 1967. Reinforcing the company’s mission to accelerate an open and sustainable future, Ola Reppling, COO, says, “My mantra is ‘Rigidity at the core and flexibility at the edge,’ meaning maintaining a solid foundation while adapting to evolving circumstances is the key to deliver value for Nordomatic and our customers now and going forward.”
The benefits didn’t stop there. Nordomatic’s team in Sweden is reaping the rewards of the company’s new financial management system. Automation is the biggest efficiency builder, and finance teams quickly came to rely on the simplified accounting process in Dynamics 365 Finance that makes General Ledger entries, reconciles bank records, and makes month-end reporting tasks easier. “We have over 25 thousand transactions per month in Sweden that Dynamics 365 has helped us move from significant manual handling to automated processing”, says Johan Rönström, Finance Director, Nordomatic, Sweden. With fast, flexible custom report generation, managers trust their data to tell the real business health story.
Solution
Nordomatic, a Microsoft-focused organization in Sweden, modernized this customer service automation workload with Dynamics 365 Finance, Power BI, Power Apps, Dynamics 365 Sales, and Microsoft Copilot. Leadership understood that the company had to unify and streamline its systems and reduce manual tasks for more efficiency, to keep up productivity. Dynamics 365 Finance standardizes finance, accounting, and operational processes on one business platform. Power BI publishes dashboards and self-service analytics so business users can act on fresher insights. Power Apps delivers low-code applications tailored to frontline or business-process use cases. Nordomatic connects warehouse systems into Microsoft 365 services, grounds responses through Power BI, and serves generated answers and drafts back to users through Dynamics 365 Finance. Nordomatic builds a smarter future with Dynamics 365.
Data flow
Nordomatic connects warehouse systems into Microsoft 365 services, grounds responses through Power BI, and serves generated answers and drafts back to users through Dynamics 365 Finance.
Solution architecture
- Serving
- Dynamics 365 Finance standardizes finance, accounting, and operational processes on one business platform.
- Power BI publishes dashboards and self-service analytics so business users can act on fresher insights.
- Power Apps delivers low-code applications tailored to frontline or business-process use cases.
- Dynamics 365 Sales gives sales teams a unified CRM system for pipeline management, guidance, and forecasting.
- Microsoft Copilot adds a conversational AI layer that helps staff search, summarize, and generate work products inside Microsoft applications.
Evidence from the source
AI-driven, low-code/no-code Power Apps will automate even more business processes, furthering efficiency and ensuring accuracy in daily tasks—all without special coding or IT maintenance.
Leadership understood that the company had to unify and streamline its systems and reduce manual tasks for more efficiency, to keep up productivity.
Nordomatic builds a smarter future with Dynamics 365
Nordomatic selected Dynamics 365 Finance, Project Operations, and Supply Chain Management to connect its core business systems on a single, cloud-based platform. The implementation would harmonize the company’s disparate processes and align financial and customer data, offering accessibility to customer service information in real time. Finance teams would benefit from newly streamlined monthly reconciliation and reporting processes while gaining deeper insights into the company’s financial health.
Power BI
Transparency Evidence & methodology
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
How scores are calculated
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Customer reference value87/100
- Problem clarity20/20Measures whether the customer's operational problem is specific enough to compare.
- Implementation depth20/25Rewards named components, data flow, integrations, and architecture detail.
- Outcome specificity12/20Measures whether the reported benefit is concrete rather than a generic claim.
- Quantified impact25/252 metrics describe measurable impact.
- Deployment scale10/10Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence87%
- Source authority20/25The main evidence is an official vendor-published customer story.
- Claim traceability21/2510 of 12 key fields link to a named source.
- Direct evidence20/205 direct source quotes retained.
- Date provenance10/10The publication date comes from the source page or publisher.
- Source transparency8/101 source reference document publisher, URL, authority, retrieval, and supported fields.
- Implementation specificity8/10Rewards source-backed components, data flow, quantified impact, and a specific outcome.
Traceability
Sources & provenance
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
- https://www.microsoft.com/en/customers/story/1739620073072490039-nordomatic-dynamics-365-ey-swedenMicrosoftFirst-party
Nordomatic customer story
Supports- Customer
- Business problem
- Solution
- Products
- Solution components
- Data flow
- Integrations
- technical area
- use case category
- Business outcome
- outcome category
- Metrics
- Architecture
- evidence quotes
- Publication date
Date evidence
- Published on source page Mar 13, 2024 · Microsoft · First-partyOpen date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.
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