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Microsoft Healthcare Norway

Stavanger Kommune

Customer Service Automation · Data Lake / Data Warehouse Modernization · IT Operations Automation

“Using data more intelligently for both the management and the governance of our community will mean better decision-making, greater control, and ultimately improved delivery of the services the citizens need.” Eva Jenseg, Head of Innovation and Digitalization, Stavanger Kommune Erasing personal information to ensure confidentiality One specific challenge where Microsoft technology proved to be ideal is the removing of personal and sensitive data from information citizens regularly submit to the municipality.

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And they have also implemented Power Platform, a low-code solution which enables self-service by users as well as started looking into Fabric.
It was consolidated in January 2020 by merging two smaller municipalities, and now consists of around 145,000 inhabitants living in the city of Stavanger itself, and in the surrounding towns and countryside.
Maximizing the efficiency of those services relies on the collection, processing, and analysis of that data.
Stavanger Kommune is Norway’s fourth largest municipality, and consists of around 145,000 inhabitants, served by roughly 11,000 municipality staff.

Reported impact

Business outcome

And they have also implemented Power Platform, a low-code solution which enables self-service by users as well as started looking into Fabric.

  • Compliance
  • Customer Experience
  • Productivity Improvement
  • Scalability

Solution

Stavanger Kommune is Norway’s fourth largest municipality, and consists of around 145,000 inhabitants, served by roughly 11,000 municipality staff. “Using data more intelligently for both the management and the governance of our community will mean better decision-making, greater control, and ultimately improved delivery of the services the citizens need.” Eva Jenseg, Head of Innovation and Digitalization, Stavanger Kommune Erasing personal information to ensure confidentiality One specific challenge where Microsoft technology proved to be ideal is the removing of personal and sensitive data from information citizens regularly submit to the municipality. Microsoft Azure OpenAI has been central to that, as have both the Microsoft team, and our partner Bouvet, for helping us turn this vision into reality.” A new municipality with an eye on the future Stavanger Kommune is Norway’s fourth largest municipality, located in the southwest of the country. And they have also implemented Power Pl

Solution architecture

7 components · 4 layers
  1. Compute
    • Azure OpenAI Service Runs the generative AI experience that answers questions, summarizes content, or drafts outputs for users.
    • Azure Provides the secure, scalable cloud foundation for the solution.
  2. Storage
    • Microsoft Fabric Unifies analytics storage, modeling, and reporting for the data platform.
  3. Serving
    • Power BI Delivers dashboards and visualization for business users and decision makers.
    • Power Apps Provides low-code applications that operational teams use in daily workflows.
  4. Orchestration
    • Power Automate Automates cross-system workflow steps and repetitive tasks.
    • Azure AI Studio Provides the managed environment for building, testing, and deploying the AI assistant or agent solution.

Architecture clues

  • "And we were all involved in building the Azure Data Platform and implementing Power Platform governance, including Power BI, Power Apps, and Power Automate.
  • In the meantime, the company’s earlier efforts to construct a data lake have not only borne fruit by powering the data revolution in Stavanger, but also won plaudits, garnering a national prize.
  • Microsoft Azure OpenAI has been central to that, as have both the Microsoft team, and our partner Bouvet, for helping us turn this vision into reality.” A new municipality with an eye on the future Stavanger Kommune is Norway’s fourth largest municipality, located in the southwest of the country.
  • The Stavanger team have also used the data lake to help manage the frontline medical services for citizens, particularly during peak times, such as the flu season.
  • “They are one of the first municipalities in Norway to build their own Microsoft Azure data platform.

Evidence from the source

And they have also implemented Power Platform, a low-code solution which enables self-service by users as well as started looking into Fabric.
Microsoft Azure OpenAI has been central to that, as have both the Microsoft team, and our partner Bouvet, for helping us turn this vision into reality.” A new municipality with an eye on the future Stavanger Kommune is Norway’s fourth largest municipality, located in the southwest of the country.
“They are one of the first municipalities in Norway to build their own Microsoft Azure data platform.
“Using data more intelligently for both the management and the governance of our community will mean better decision-making, greater control, and ultimately improved delivery of the services the citizens need.” Eva Jenseg, Head of Innovation and Digitalization, Stavanger Kommune Erasing personal information to ensure confidentiality One specific challenge where Microsoft technology proved to be ideal is the removing of personal and sensitive data from information citizens regularly submit to the municipality.
Transparency Evidence & methodology 61/100 reference value · 85% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value61/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth15/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity16/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale10/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence85%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    4 direct source quotes retained.
  • Date provenance10/10
    The publication date comes from the source page or publisher.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity6/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. Microsoft

    Stavanger Kommune customer story

    First-party
    https://www.microsoft.com/en/customers/story/1776634128491268261-stavanger-azure-openai-service-national-government-en-norway
    Source type
    Vendor-published customer story
    Published
    Jun 12, 2024
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes
    • Publication date

Date evidence

  • Published on source page Jun 12, 2024 · Microsoft · First-party
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

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