Enterprise Knowledge Search · IT Operations Automation · Risk Management
CNA needed to improve newsroom productivity and investigative reach without compromising public-service standards, because journalists faced labor-intensive reporting tasks while the organization also had to manage misinformation and AI governance risks.
Reported impact
CNA improved newsroom efficiency, uncovered election anomalies it might have missed otherwise, and established a governed pattern for scaling AI across reporting, research, and editorial workflows.
CNA built an AI-enabled newsroom around ChatGPT, internal GPTs, and OpenAI reasoning models, but only after putting governance first. The organization spent a year defining newsroom-specific AI guidelines, cross-functional oversight, human-in-the-loop rules, and restrictions on cloned voices or AI-generated footage before scaling usage. In daily work, reporters use internal GPTs with verified information as a second brain for context, while Parliament AI recognizes more than 90 MPs, transcribes speeches, and generates searchable summaries to make legislative coverage more efficient. During Singapore's General Election, CNA also used OpenAI reasoning models to analyze manipulative social media campaigns and surface suspicious account links in real time. The stack now supports more than twenty custom GPTs, including Newsroom Buddy for brainstorming and style-guide checks, making AI part of reporting, research, and verification rather than a disconnected experiment.
Verified reference material flows into internal GPTs for reporter context, live Parliament and election signals move into specialized models for transcription and anomaly analysis, and outputs are routed back to journalists under human-in-the-loop controls for publication decisions.
ChatGPT surfaced the anomaly and helped us uncover hidden connections in real time
The team has created over twenty custom GPTs, including a general purpose GPT 'Newsroom Buddy'
We built internal GPTs with verified information to provide context for stories
We spent a year drafting and refining our AI guidelines, setting up cross-functional oversight, enforcing human-in-the-loop processes
Review how this reference was scored and trace each normalized claim back to its documented source.
Scoring methodology
Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.
Traceability
Field coverage shows which facts each source supports. Dates are shown only when documented by the source.
Walter Fernandez 'oversees news and current affairs across all platforms, focusing on the global expansion of CNA (Channel NewsAsia)'.
The page shows '2001-5000 Employees' and its Organization JSON-LD sets numberOfEmployees value 2001.
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