Enterprise Knowledge Search · Marketing Personalization · Supply Chain Optimization
Lowe's needed to give DIY shoppers and store associates project-specific guidance across thousands of products and 1,700 stores while also improving merchandising, forecasting, and supply-chain decisions without making the experience feel impersonal.
Reported impact
Lowe's turned AI into a retail operating layer that helps customers and associates make better project decisions, supported more than 50 machine-learning models across core operations, and created the governance and training needed to scale adoption across the company.
Lowe's built a layered AI program around OpenAI's APIs and its own retail data to support how customers shop, how associates sell, and how teams run operations. On Lowe's.com, Mylow acts as a home-improvement advisor that turns natural-language questions into trusted project guidance and tailored product recommendations. In stores, Mylow Companion gives associates instant access to project steps, product details, and availability so they can answer complex questions in any department. These customer-facing experiences are grounded in Lowe's century of project expertise and linked to broader machine-learning deployments in pricing, forecasting, and supply chain. Around the tools, Lowe's created an AI governance committee, an AI Community of Practice, and a transformation office so adoption, training, and measurement could scale with the business rather than remain isolated experiments.
Customer or associate questions enter Mylow or Mylow Companion, which use OpenAI's APIs plus Lowe's project knowledge, product catalog context, and availability signals to return guidance, recommendations, and next steps. The same operating model sits alongside Lowe's broader ML estate for pricing, forecasting, and supply-chain decisions.
"Lowe's is using OpenAI's APIs to power Mylow ... OpenAI is also powering its Mylow Companion app for store associates"
"Mylow ... is like having a red-vested associate in your pocket, walking you through a project, recommending the right products, and helping you feel prepared to move forward."
"We've already deployed over 50 machine learning models in areas like pricing, forecasting, and supply chain."
"With Mylow Companion, associates can instantly access project steps, product details, and check availability."
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Scoring methodology
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Traceability
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