Use Case Intelligence RSS Search use cases Search
ServiceNow Commercial and Professional Services India

inMorphis

IT Operations Automation · Sales Automation

inMorphis needed a repeatable way to upskill a globally distributed consultant workforce and productize AI, IT/HR, and sales-workflow expertise faster for customer delivery.

Read the original story Explore all use cases
1,500+ Certifications across the team
750+ Professionals trained through ServiceNow University

Reported impact

Business outcome

inMorphis enabled 750+ professionals, amassed 1,500+ certifications, cut resource-ready time from months to weeks, and reported about 2.5x productivity uplift in a sales-workflow copilot pilot.

  • Productivity Improvement
  • Speed to Market

Solution

inMorphis needed a repeatable way to upskill a globally distributed consultant workforce and productize AI, IT/HR, and sales-workflow expertise faster for customer delivery. inMorphis implemented a ServiceNow-centered stack built around ServiceNow University, ServiceNow AI Platform, Now Assist, and AI Agents. Key components included ServiceNow University standardizes adoption with role-based training; ServiceNow AI Platform provides the common workflow and AI layer; Now Assist adds generative search, summarization, and drafting; AI Agents run AI-driven triage and response tasks. The stack also connected Microsoft 365 so the workflows could reuse existing records, documents, and collaboration channels instead of forcing teams back into manual handoffs. Teams learn through ServiceNow University curricula and labs, then apply those patterns in AI agents, portals, and workflow automations running on the ServiceNow platform.

Data flow

Teams learn through ServiceNow University curricula and labs, then apply those patterns in AI agents, portals, and workflow automations running on the ServiceNow platform. Feedback from pilots feeds back into updated training content and delivery playbooks.

Solution architecture

4 components · 3 layers
  1. Compute
    • Now Assist Adds generative-AI capabilities such as summarization, drafting, search, and guided responses inside workflows.
    • AI Agents Execute AI-driven routing, triage, and response tasks inside support workflows.
  2. Orchestration
    • ServiceNow AI Platform Acts as the common workflow and AI platform that unifies service data, automation, and user experiences.
  3. Governance
    • ServiceNow University Provides structured, role-based training and labs that standardize adoption of the platform and AI features.

Architecture clues

  • Role-based curricula and hands-on labs are part of the operating model, not just one-time training.

Evidence from the source

Discover how the ServiceNow platform helps drive productivity and growth
Sunne Kumaar Chief Revenue Officer, inMorphis Partnering with ServiceNow to accelerate GenAI adoption Beyond training, inMorphis has established itself as a strategic partner for ServiceNow's GenAI initiatives, helping joint customers unlock the full potential of AI-powered workflows
Teams report higher on-the-job confidence and faster time-to-impact." With the ETA, inMorphis has simplified the challenge of equipping its globally dispersed consultant workforce with the skills of the future
The ServiceNow AI Platform's time-to-value and roadmap alignment made it the strategic choice for our customers." ServiceNow University blends conceptual clarity with hands-on labs so teams can translate knowledge into outcomes, quickly and consistently
Through their GenAI Universe—which includes innovations like Agentic AI, GenAI Accelerator, Now LLM, and Genie—inMorphis helps customers achieve faster outcomes and more innovative experiences built on ServiceNow's AI Platform
Transparency Evidence & methodology 70/100 reference value · 77% confidence · 1 source

Review how this reference was scored and trace each normalized claim back to its documented source.

01

Scoring methodology

How scores are calculated

Customer Reference Value measures usefulness as a customer reference. Evidence Confidence measures the quality and traceability of available evidence, not independent verification.

Customer reference value70/100
  • Problem clarity20/20
    Measures whether the customer's operational problem is specific enough to compare.
  • Implementation depth25/25
    Rewards named components, data flow, integrations, and architecture detail.
  • Outcome specificity20/20
    Measures whether the reported benefit is concrete rather than a generic claim.
  • Quantified impact0/25
    0 metrics describe measurable impact.
  • Deployment scale5/10
    Rewards evidence of a live or scaled deployment and meaningful integration scope.
Evidence confidence77%
  • Source authority20/25
    The main evidence is an official vendor-published customer story.
  • Claim traceability21/25
    10 of 12 key fields link to a named source.
  • Direct evidence20/20
    5 direct source quotes retained.
  • Date provenance0/10
    The publication date has no documented provenance.
  • Source transparency8/10
    1 source reference document publisher, URL, authority, retrieval, and supported fields.
  • Implementation specificity8/10
    Rewards source-backed components, data flow, quantified impact, and a specific outcome.
02

Traceability

Sources & provenance

Field coverage shows which facts each source supports. Dates are shown only when documented by the source.

  1. ServiceNow

    inMorphis customer story

    First-party
    https://www.servicenow.com/customers/inmorphis-servicenow-university.html
    Source type
    Vendor-published customer story
    Supports
    • Customer
    • Business problem
    • Solution
    • Products
    • Solution components
    • Data flow
    • Integrations
    • technical area
    • use case category
    • Business outcome
    • outcome category
    • Metrics
    • Architecture
    • evidence quotes

Date evidence

  • First archived Nov 3, 2025 · Internet Archive · Independent First Wayback Machine capture; confirms the page existed by this date, not when it was published.
    Open date source
  • Sitemap last modified Jul 31, 2026 · ServiceNow · Publisher metadata Publisher-reported modification timestamp; not a publication date.
    Open date source
Not separately sourced Industry, Region, Company size. Treat these normalized attributes as lower-confidence until a dedicated source is added.

Related

Similar use cases

See all like this
Google Cloud Archived · Aug 5, 2026 Horizon Media Commercial and Professional Services United States While these behemoth agencies are often slowed down by complex layers of approval, Horizon Media turns its independence into a major advantage. The agency relies heavily on its core superpowers: structural agility,… Achieving 20% capacity gains and a IT Operations AutomationReal-time Analytics Gemini · Gemini platform · Looker ServiceNow Modified · Jul 30, 2026 Southern Glazer's Wine & Spirits Consumer Goods United States Southern Glazer's wanted to free employees from administrative and technical work, but IT and HR tasks, outage resolution, and supplier item setup still depended on manual effort spread across different teams, systems,… 15% reduction in average time to resolve unplanned outages IT Operations AutomationSales Automation AI agents · App Engine · HR Service Delivery ServiceNow Modified · Oct 7, 2026 Thrive Commercial and Professional Services Boston, Massachusetts Thrive needed a scalable managed-services operating model for SMB customers, but repetitive ticket triage, fragmented customer collaboration, and slow access to context were consuming engineer time and delaying issue… 21,000 hours of manual work saved Customer Service AutomationIT Operations Automation AI Agents · AI Control Tower · Action Fabric