Customer Service Automation · Enterprise Knowledge Search
Aktify aims to help its clients convert their customers through conversational AI. Clients can use a conversational AI agent to conduct thousands of SMS conversations with sales prospects at the same time.
Reported impact
Reported outcomes include 80% Reduction in data engineering hours, reducing costs; 95% Reduction in time to onboard new employees; 6-figure Annual savings in IT head count costs.
Aktify built its Databricks implementation around Databricks SQL, Delta Lake, More from, Aktify. Aktify aims to help its clients convert their customers through conversational AI. Clients can use a conversational AI agent to conduct thousands of SMS conversations with sales prospects at the same time. Databricks SQL serves governed analytics, dashboards, and ad hoc queries for business users and operational teams. Delta Lake stores curated lakehouse tables with ACID guarantees for downstream analytics and machine learning. More from more from is part of the named implementation described in the customer story. Aktify aktify is part of the named implementation described in the customer story. Reported outcomes include 80% Reduction in data engineering hours, reducing costs; 95% Reduction in time to onboard new employees; 6-figure Annual savings in IT head count costs.
Source data is ingested into databricks, curated in Delta Lake tables, processed with Databricks compute and orchestration services, and served through analytics, semantic search, or model endpoints for downstream users and applications.
80% Reduction in data engineering hours, reducing costs
95% Reduction in time to onboard new employees
“A typical use case for our customers is to look at the data points in our software and wonder when and why their customers and prospects are dropping off their chat funnel,” said Brandon Smith, Director of Data and Analytics at Aktify. “My
“Data transformations are no longer a scary thing for Aktify,” Smith said. “From day one, we can let new employees loose on our data without wrapping a lot of red tape around their hands.
“I knew if we used SQL Server Integration Services (SSIS), everyone would be afraid to work with data in production because it would probably break something downstream,” Smith explained. “We would probably have people complaining that we b
“With everything I have going on in Databricks and dbt, the time travel features in Delta Lake enable me to stop after making changes and see what actually changed,” Smith explained. “If anomalies surface, I can go back and spot when I intr
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The official page JSON-LD lists addressLocality Spanish Fork, addressRegion UT, addressCountry US, and numberOfEmployees minValue 11 and maxValue 50.
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