In-house Sample Jul 21, 2026 Bank of America Bank of America wanted to help customer service representatives resolve client needs faster, navigate complex topics more easily, and deliver more personalized guidance during live client conversations without removing… More than 18,000 employees use EricaAssist as a human-assisted AI agent to help serve clients. EricaAssist 
ServiceNow Sample Archived · Jul 21, 2026 Bell Canada Bell Canada's escalation managers were spending the opening minutes of high-stakes customer complaints on intake administration because case fields were incomplete, duplicates had to be found manually, and routing had… 25% faster customer response time AI Agents · Now Assist · Telecommunications Service Management ServiceNow Sample Archived · Jul 21, 2026 Lenovo Lenovo's Cloud Service Provider managed-services desk was handling 95% of cases across six mailboxes, with customer data scattered across multiple systems and SharePoint, making software-support cases slow to open, hard… 1 Platform instead of six mailboxes to track customer activities Now Assist for TPSM · ServiceNow AI Platform · Technology Provider Service Management 
NVIDIA Sample Jul 21, 2026 Wistron Corporation Wistron needed to scale production of NVIDIA AI infrastructure while improving quality, energy efficiency, and worker training across global plants, but traditional CFD studies, sparse defect data, and reactive factory… 10% energy reduction Apple Vision Pro · Cadence Reality Digital Twin Platform · NVIDIA Cosmos ServiceNow Sample Archived · Jul 21, 2026 Booking.com Booking.com employees across HR, IT, Legal, and Finance had to navigate org charts and manual routing paths just to get help, causing misrouted tickets and slower resolution. 33% Reduction in time to resolution AI Agents · CRM · HR Service Delivery 
Google Cloud Sample Modified · Jul 21, 2026 Maxim Maxim needed to reinvent a legacy media business with a modern data architecture that could connect print, digital competitions, and advertising performance without requiring engineers to keep building custom panels and… BigQuery · Looker Google Cloud Sample Modified · Jul 21, 2026 LAAM To bypass the operational friction of stitching together multiple third-party software contracts, fragmented billing surfaces, and separate security frameworks, LAAM chose to build entirely cloud-native on Google Cloud… Absorbs 50x volume spikes automatically with Cloud Run Cloud Armor · Cloud Functions · Cloud Monitoring Google Cloud Sample Modified · Jul 21, 2026 Cropin Cropin needed to centralize very large agricultural data streams, reduce infrastructure cost, and speed both analytics delivery and model-training cycles as it expanded OrbitAI across hundreds of crops and global… 3 to 4x increase in output Apigee · BigQuery · Cloud SQL 
Databricks Sample Jul 21, 2026 Zapier Zapier needed a better way to support AI-powered self-service analytics, conversational data access, and product personalization because legacy data silos and reliance on a central insights team meant many questions… 2–3 hours delivering ai-powered product and business insights Agent Bricks · Databricks Data + AI Platform · MLflow Databricks Sample Jul 21, 2026 TK Elevator However, fragmented systems and limited access to IoT data made it difficult to scale these initiatives. 20,000+ Maintenance tickets generated annually by Digital Operations Centers Lakeflow Connect 
Alibaba Cloud Sample Archived · Jul 21, 2026 Go8 Technology Inc. As Go8 Technology expanded its portfolio of digital solutions, it required a scalable, reliable, and cost-efficient cloud platform to support growing customer demand and increasingly sophisticated workloads. The company… Reduced application latency from 100–250ms to 10–50ms through deployment on local Philippine infrastructure Application Load Balancer (ALB) · Container Service for Kubernetes (ACK) · Content Delivery Network (CDN) Alibaba Cloud Sample Archived · Jul 21, 2026 EaseMate EaseMate's AI image and video generation required massive computational power with low-latency delivery. Content safety became paramount — with millions of AI-generated assets monthly, the company needed robust… Alibaba Cloud Model Studio · Qwen Alibaba Cloud Sample Archived · Jul 21, 2026 Infron Infron operates in a fast-moving AI infrastructure market, where both model capabilities and customer requirements are changing rapidly. From a technical perspective , the team must continuously iterate its routing… Alibaba Cloud Model Studio · Qwen 
Microsoft Sample Jul 20, 2026 AXA AXA needed a secure, scalable way to bring LLM-based assistance into employees' everyday work and business applications while preserving human oversight and service personalization. Microsoft 365 Copilot · Outlook · Secure GPT Google Cloud Sample Archived · Jul 19, 2026 Picsart Picsart democratizes visual content with intuitive, AI-powered photo and video editing tools for billions. Leveraging Google Cloud, Gemini platform, and Gemini models, they seamlessly scale and rapidly deploy advanced… "With Gemini Omni, we're thrilled to bring this powerful, granular technology to 130 million Picsart users… Cloud Storage · Compute Engine · Gemini Flash Alibaba Cloud Sample Jul 17, 2026 Wandianzhang (万店掌) Wandianzhang had growing observability complexity across retail-AI products, but alert rules, dashboards, and infrastructure inspection still spanned multiple disconnected systems. Teams had to configure alarms in… market share exceeds 80% in the snack/fast-moving-consumer-goods segment Application Real-Time Monitoring Service (ARMS) · Cloud Monitor 2.0 · Log Service SLS ServiceNow Sample Modified · Jul 17, 2026 Genpact Genpact wanted an internal ServiceNow development center of excellence that let professional developers and business users build applications faster, but it needed governance, curated AI access, and a review model that… 140,000+ people in many countries ServiceNow AI Platform · ServiceNow App Engine · ServiceNow Otto In-house Sample Est. · Jul 16, 2026 Poste Italiane Poste Italiane needed to use its large, distributed data estate and national omnichannel service network more effectively so employees could respond faster during customer interactions, customers could access services… 25 million daily customer interactions AI-supported telephone booking service · Cloud and Edge Computing · Poste Italiane single app 
IBM Sample Jul 16, 2026 TechMind Co., Ltd. TechMind wanted a way for a very small team to use generative AI not just as an answer engine but as an active development partner for IoT work, research, prototyping, and review, while still meeting expectations around… 1/20 reduction of overall work time IBM Bob 
Salesforce Sample Jul 16, 2026 Raylu Raylu wanted enterprise-grade pipeline discipline, follow-up automation, and revenue visibility for a lean growth team without hiring a dedicated RevOps function or slowing its AI-native way of working. 2x uplift in pipeline coverage this quarter Claude · Salesforce · Salesforce Launchpad 
OpenAI Sample Jul 16, 2026 Cars24 Cars24 needed to manage a fragmented, conversation-heavy vehicle marketplace and its internal workstreams without scaling support, sales, and engineering headcount linearly with customer growth. 12% of previously lost seller leads recovered AI-powered voice and chat agents · ChatGPT Enterprise · Codex Google Cloud Sample Archived · Jul 16, 2026 Suffolk County Suffolk County's departments faced seasonal call surges on outdated telephony infrastructure, with more than 600 calls per day, 30-minute waits, and over 70% of calls abandoned during peak property-tax periods. 30% reduction in incoming call volumes during the high-stress property tax season BigQuery · Contact Center AI (CCAI) · Gemini platform NVIDIA Sample Archived · Jul 15, 2026 Arcee AI Arcee AI needed to build an open reasoning model for long-running agents that could rival closed frontier systems, but doing so required frontier-scale training, reinforcement-learning post-training, and low-cost… $0.90 per 1M output tokens NVIDIA Blackwell Ultra GPUs · NVIDIA Dynamo · NVIDIA HGX B300 In-house Sample Jul 14, 2026 BBVA BBVA needed a more complete and faster way to understand customer experience than satisfaction surveys alone, especially across high-volume conversations, digital journeys, and compliance-sensitive service interactions. 1,127 AI use cases that BBVA already has in production My Conversations · Net Promoter Score (NPS) surveys · generative AI