ServiceNow Sample Modified · Jul 30, 2026 Amadeus Amadeus needed a cloud-ready service backbone that could expose its sprawling technology estate, unify customer support across multiple tools, and speed data access for a travel platform whose outages and delays… 30M items held in Amadeus' configuration database Configuration Management Database · Customer Service Management · IT Operations Management ServiceNow Sample Modified · Jul 30, 2026 Southern Glazer's Wine & Spirits Southern Glazer's wanted to free employees from administrative and technical work, but IT and HR tasks, outage resolution, and supplier item setup still depended on manual effort spread across different teams, systems,… 15% reduction in average time to resolve unplanned outages AI agents · App Engine · HR Service Delivery ServiceNow Sample Modified · Jul 30, 2026 EY EY needed its global service desk to handle more than a million tickets a year without forcing agents across 30 service desks to spend time on repetitive note-taking and manual context gathering. 160,000 Hours saved annually across 30 service desks AI Agent · Now Assist · ServiceNow AI Platform ServiceNow Sample Modified · Jul 30, 2026 CBC Tech CBC Tech's service assurance operation was spread across siloed systems for incidents, knowledge, inventory, and customer data, making it hard to deliver consistent omnichannel support or give staff and leaders… 100% of customers supported by ServiceNow Knowledge base · Service Bridge · Telecommunications Service Management ServiceNow Sample Modified · Jul 30, 2026 Southern Cross Health Insurance Southern Cross Health Insurance was running IT service management on decades-old applications and infrastructure, leaving teams siloed and limiting visibility into services and assets. 36% Increase in service-level resolution rate CMDB · Employee Center · IT Operations Management ServiceNow Sample Modified · Jul 30, 2026 RACQ RACQ support depended on calls, emails, and brittle scripts, which slowed access provisioning, reduced self-service, and made onboarding work harder to govern. 166% Increase in self-service rate IT Service Management · Knowledge Base · Virtual Agent ServiceNow Sample Modified · Jul 30, 2026 Deloitte Canada Deloitte Canada's rapid growth left employees relying on calls and emails to IT, finance, HR, and risk teams, which created millions in lost productivity and forced staff to navigate too many legacy tools for routine… 18 legacy IT tools eliminated across IT, finance, HR, and risk management AI Agents · AI Search · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 Syslabo Syslabo needed to replace a 30-year-old legacy sales support stack, remove silos between separate sales tools, and give business users a practical way to build and improve internal applications without long specialist… 2x Faster onboarding for App Engine with AI Agents AI Agents · App Engine · Now Assist for Creator ServiceNow Sample Modified · Jul 30, 2026 Hitachi Vantara Hitachi Vantara wanted to scale high-value AI use cases securely while replacing manual HR and procurement workflows that were still driven by legacy tools and email. 15% Increase in CSAT score App Engine · HR Service Delivery · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 CANCOM CANCOM had siloed data across ERP, CRM, SharePoint, and other systems, which made it hard to streamline services, reuse enterprise knowledge, and give employees or customers consistent support. 1 Unified platform supporting all internal services Now Assist · ServiceNow AI Platform · ServiceNow portal ServiceNow Sample Modified · Jul 30, 2026 ServiceNow ServiceNow wanted to prove GenAI value quickly for employee and customer service teams by using summarization, search, and self-service without long deployment cycles. $10M In forecast in tangible benefit in first 120 days AI Search · Knowledge Base · Now Assist ServiceNow Sample Modified · Jul 30, 2026 NBA The NBA needed to protect the uptime and fan experience of its global app, streaming, and digital services while developers continued using diverse monitoring tools across cloud-native environments, creating more… 20 to 30 alerts requiring investigation Health Log Analytics · IT Operations Management · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 Fonterra Fonterra needed a stronger CMDB and more reliable service processes so it could reduce incident noise, accelerate problem management, and build resilient digital operations. 90% Reduction in event incident tickets CMDB · Employee Center · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 ServiceNow ServiceNow's global technical support engineers were struggling to keep up with more than 115,000 customer instances and roughly 304,000 monthly active users because too much time was spent on low-priority manual tasks… $167 million saved with self-service Customer Service Management · IT Service Management · Now Platform ServiceNow Sample Modified · Jul 30, 2026 Auxilion Auxilion needed a service-management operating model that could integrate customer environments, rationalize data trapped in legacy systems, and scale managed support for SMB customers without adding more complexity,… 100% platform reliability Technology Provider Service Management ServiceNow Sample Modified · Jul 30, 2026 Loxam Loxam needed an integrated employee-service and IT service management environment that could replace siloed systems across multiple countries, speed up support responses, and simplify HR and IT processes for staff. 1 Portal for eight countries Dynamic Translation · IT Service Management · Performance Analytics ServiceNow Sample Modified · Jul 30, 2026 Federation University Federation University had a small service desk and phone-heavy support model, which kept self-service low and made it harder to launch new digital services quickly. 50% Reduction in effort to deploy a new service Employee Center · IT Service Management · Virtual Agent ServiceNow Sample Modified · Jul 30, 2026 ServiceNow Rapid company growth left ServiceNow's IT operations team overwhelmed by rising support demand, slow manual incident response, and too many outages to sustain a scalable employee experience. $1.5M Saved annually AIOps · Agent Client Collector · Cloud Observability 
NVIDIA Sample Jul 30, 2026 Stanford University Stanford needed a campus-wide GPU platform that could support interdisciplinary AI research at production scale without forcing labs to depend on fragmented clusters, complex allocations, or external resources for large… 18 million GPU hours NVIDIA Base Command Manager · NVIDIA DGX SuperPOD · NVIDIA Hopper GPUs 
MongoDB Sample Jul 30, 2026 Mentra Mentra needed a backend that would let a small team iterate rapidly on AI-native smart glasses while storing fast-changing app data, multimodal notes, and retrieval-ready embeddings for user context. The goal is to fit around 80 to 90% of faces with one frame. MongoDB Atlas · MongoDB Voyage AI 
Google Cloud Sample Modified · Jul 30, 2026 Curaden However, gathering insights on global sales and product trends was historically a slow, manual process. Building on this data foundation, Curaden then formed an internal AI core group to explore company… BigQuery · Cloud Run · Gemini 
OpenAI Sample Jul 30, 2026 avatarin avatarin needed to extend expert retail support beyond store hours and turn product discovery into a natural multilingual conversation instead of a brittle keyword chatbot. 24/7 multilingual support by voice and text GPT-Realtime · Kurashi-Marugoto AI Agent · OpenAI API 
Atos Sample Jul 29, 2026 Misumi USA Misumi USA needed to handle about 2,000 inbound emails and more than 3,000 attached documents each day, but manual routing and document handling caused frequent misrouting, slowed order and quote processing, and made it… 14 years reduced to 2 years for web category transformation AWS Lambda / API gateway · Amazon Bedrock · Amazon Connect 
BCG Sample Modified · Jul 29, 2026 Dallas Fort Worth International Airport Dallas Fort Worth International Airport needed to absorb a historic expansion and rising passenger volumes while delivering over 20% efficiency in operations and maintenance, improving customer experience, and shifting… DFW's 26 key roadways AWARE (Advanced Warning and Response Exchange) · Resource Scheduling Optimizer · asset-health foundation