ServiceNow Sample Modified · Aug 3, 2026 UKG UKG wanted to cut reactive IT work and improve employee support by combining endpoint signals with workflow automation instead of relying on manual routing and incident handling. 70% Fewer unplanned IT incidents CMDB · IT Service Management · Predictive Intelligence
ServiceNow Sample Modified · Jul 31, 2026 Wellstar Health System Wellstar clinicians needed help inside the tools they already used, but disconnected service systems forced staff to hunt for answers, slowing care and making growth by merger hard to absorb without new support hires. 11 FTE capacity created through automation IT Service Management · Moveworks · Now Assist for ITSM
ServiceNow Sample Modified · Jul 31, 2026 InMorphis InMorphis wanted to scale development, internal support, and sales-response work without depending only on scarce ServiceNow specialists or slowing teams with manual document search, repetitive code tasks, and… 100% IT and HR SLAs met AI Agents · Centralized knowledge base · Microsoft Teams bot
ServiceNow Sample Modified · Jul 30, 2026 C Spire C Spire support teams were spending too much time manually triaging inbound emails, identifying affected customers and locations, and deciding whether the issue represented an outage. 125% More cases resolved at the first line of AI Agents · Knowledge Base · ServiceNow AI Platform
ServiceNow Sample Modified · Jul 30, 2026 Palmerston North City Council Palmerston North City Council was processing land information memorandum requests through email, internet banking, manual payment confirmation, third-party document assembly, and clunky contact-center tools, which made… 46 of 51 data objects are collected in just 25 seconds Customer Service Management · Government Service Portal · Public Sector Digital Services
ServiceNow Sample Modified · Jul 30, 2026 Nexon Asia Pacific Nexon was working across fragmented service tools that limited visibility, slowed onboarding and support, and made it harder for agents to deliver proactive customer care. 98% Faster onboarding for new customers Customer Service Management · Knowledge Base · Predictive Intelligence
ServiceNow Sample Modified · Jul 30, 2026 Siemens Healthineers Siemens Healthineers needed one governed platform for employee and supplier services, because fragmented departmental processes and manual support work made it harder to deliver consistent HR experiences, strengthen… 115+ Active HR services available in Enterprise Services portal AI Agents · Employee Center · HR Service Delivery
ServiceNow Sample Modified · Jul 30, 2026 ROSSMANN ROSSMANN store managers had to leave the sales floor, call headquarters, and work issues through siloed HR, IT, and store-operations systems, turning each support case into a slow manual handoff. 1,500 person-hours have already been returned to the business AI Agents · Retail Operations · knowledge base
ServiceNow Sample Modified · Jul 30, 2026 Mindsprint Mindsprint needed to replace ambiguous, manual service-delivery processes across a global technology estate with a single platform that could automate incident handling, improve ticket routing, modernize employee… 22% reduction in the average time to close incidents App Engine · IT Operations Management · IT Service Management Professional
ServiceNow Sample Modified · Jul 30, 2026 LAB3 Pty Ltd LAB3 needed to modernize service management so support engineers were not spending a week chasing follow-ups, validating request items manually, and answering routine queries instead of delivering higher-value customer… 100x increase in usage via the service portal AI Search · Agent Workspace · Creator
ServiceNow Sample Modified · Jul 30, 2026 ServiceNow ServiceNow wanted to close the gap between consumer-grade self-service and the fragmented enterprise support experience, where customers and employees still had to navigate multiple portals, unclear instructions, and… 2.3 million hours saved in 2025 AI Search · AI agents · Knowledge Management
ServiceNow Sample Modified · Jul 30, 2026 Arqiva Arqiva needed to replace fragmented customer service and field operations workflows with a single platform that could coordinate customer journeys, schedule the right engineer faster, and give customers and staff one… 130% productivity improvement in Field Service Management CMDB · Customer Service Management · Field Service Management
ServiceNow Sample Modified · Jul 30, 2026 American Specialty Health American Specialty Health wanted to modernize employee IT service and operations so staff spent less time manually fixing internal issues and more time helping the business, but legacy systems and manual processes made… 43% reduction in Level 1 support tickets AI Agents · AI Search · CMDB