BCG Sample Archived · Oct 17, 2025 Allstate Allstate wanted to understand complex customer touchpoints well enough to resolve issues before satisfaction dropped, but privacy requirements, IT governance, and long customer-engagement cycles made it hard to deploy… identify issues before they occur 71% of the time ChatGPT · GenAI tools · predictive ML model
BCG Sample Archived · Oct 17, 2025 Helios Helios needed to reduce the documentation burden of discharge letters, which required clinicians to synthesize a patient's hospital stay across many files and systems, without sacrificing care quality or the information… about 20 stakeholders hospital information system · on-the-premises environment · open-source large language models (LLMs)