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BCG Archived · Oct 10, 2025 ZEISS Medical Technology Healthcare Not documented ZEISS Medical Technology needed a faster way for ophthalmologists and clinical staff to answer patient questions about elective treatments, while keeping every response accurate, empathetic, current, and grounded in… 79% of responses produced by the GenAI application were assessed as being good enough to send directly to… Customer Service Automation Azure OpenAI · LangChain · Vector databases OpenAI Oct 10, 2025 HYGH Media and Entertainment Europe & UK HYGH needed to speed up internal product development and advertiser campaign creation so a small team could scale a growing digital-display network without adding process overhead or creative bottlenecks. Development cycles reduced from 1-2 months to weekly MVPs IT Operations AutomationMarketing Personalization Campaign preview tools · ChatGPT Business · Codex Salesforce Oct 9, 2025 Heathrow Airport Travel and Hospitality United Kingdom Providing smooth, connected experiences requires innovation and access to real-time insights . As one of the world’s busiest and most iconic airports, Heathrow Airport welcomes over 83 million passengers annually. 40 % improvement in digital contact efficiency Customer Service Automation Agentforce · Data 360 · Service Cloud Salesforce Oct 8, 2025 Pandora Retail global Pandora needed to bring its high-touch in-store storytelling, gift guidance, and service quality into digital channels while coping with seasonal support spikes and a fragmented ecommerce architecture. 22% of total sales handled through Commerce Cloud Customer Service AutomationMarketing Personalization Agentforce · Commerce Cloud · Data 360 Google Cloud Archived · Oct 8, 2025 Churney Software / SaaS Denmark Churney needed to improve marketing return for clients while avoiding the engineering burden of running model monitoring, drift detection, and large-scale experimentation on its own infrastructure. 80 hours of maintenance time saved per week Marketing PersonalizationReal-time Analytics BigQuery · Gemini platform In-house Est. · Oct 7, 2025 Sanofi Healthcare global Sanofi is trying to shorten the diagnostic journey and accelerate drug discovery, development, and clinical research by finding useful signals across complex clinical, molecular, and real-world datasets. Open Targets IBM Oct 7, 2025 Dynamiq Software / SaaS United States Dynamiq needed a way to help legal teams process large volumes of contracts, compliance reports, and regulatory documents faster, while reducing manual review work and improving the consistency of compliance decisions. 50% reduction in contract review, down from 1.5 hours to 45 minutes Document ProcessingEnterprise Knowledge Search IBM Granite · IBM watsonx Orchestrate · IBM watsonx.data Snowflake Archived · Oct 7, 2025 Vay Automotive Berlin, Germany replace a slow, resource-constrained data lake approach so telemetry, support, and operational data could be analyzed fast enough to improve urban remote-driving operations and customer support. 12x Faster compute on 80 data sources Customer Service AutomationReal-time Analytics Amazon S3 · Cortex AI · Snowflake Microsoft Oct 6, 2025 Mercedes-Benz Group Automotive Global Mercedes-Benz needed a secure, compliant internal generative AI tool that could simplify daily knowledge work, provide fast context-aware answers, and support cross-functional collaboration without exposing personal or… More than 10,000 employees use Direct Chat daily as power users. Document ProcessingEnterprise Knowledge Search ChatGPT · DALL.E · Google Gemini OpenAI Oct 2, 2025 Wrtn Software / SaaS Asia-Pacific & Oceania Wrtn needed to move beyond narrow productivity tools and make AI feel natural, localized, and useful for everyday Korean users across creativity, learning, and conversation at mass scale. 10% jump in month-one retention Marketing Personalization Crack · GPT-4.1 · GPT-4.1 mini In-house Sep 30, 2025 Bank of America Financial Services global Global Payments Solutions employees needed too long to answer complex client product and onboarding questions because knowledge was spread across internal materials and often required calls with product specialists in… more than 40,000 business clients worldwide Enterprise Knowledge Search Ask Global Payments Solutions (AskGPS) MongoDB Sep 30, 2025 TeamSystem Software / SaaS Italy TeamSystem aimed to embed AI for smooth content access on a secure, scalable platform; choosing MongoDB Atlas unified data and boosted innovation. By leveraging MongoDB Atlas’s automatic horizontal scaling, TeamSystem has taken the platform from an initial… Customer Service AutomationEnterprise Knowledge Search MongoDB Atlas Databricks Sep 29, 2025 RBC Brewin Dolphin Financial Services UK and Ireland RBC Brewin Dolphin needed to standardize and speed annual client review preparation because planners were manually gathering information from CRM, trading systems, and advisor notes across many offices. 4,700 hours Customer Service AutomationDocument Processing Databricks Data + AI Platform · Databricks SQL · Delta Lake Salesforce Sep 26, 2025 Pearson Education Global Pearson needed to answer learner questions, returns, and order requests more intuitively as customer expectations shifted toward conversational support across chat and voice. 2,500 calls expected to be handled per month Customer Service Automation Agentforce · Agentforce Voice · Data 360 Oracle Archived · Sep 26, 2025 Sphere Holdings Software / SaaS Global Sphere needed a cost-effective but enterprise-grade data platform for its OrgBrain AI offering that could handle massive mixed-format data sets, support AI retrieval and generation, and satisfy stringent customer… A first draft of a notice of funding opportunity dropped from a week or two to about five minutes Document ProcessingEnterprise Knowledge Search Oracle AI Vector Search · Oracle Autonomous Database · Oracle Database IBM Sep 25, 2025 IBM Software / SaaS Global IBM’s CIO organization needed to collapse multiple operational data lakes into a single governed platform so teams could access more data, reduce duplication and standardize controls across infrastructure, application… 1.2B+ rows loaded over 4 days Data Lake / Data Warehouse Modernization IBM Cognos Analytics · IBM Knowledge Catalog · IBM watsonx.ai Microsoft Sep 25, 2025 St. Luke’s University Health Network Healthcare United States St. Luke’s—with 15 campuses, 300 outpatient sites, 23,000+ employees, and 2.5+ petabytes of patient data—needed unified, real-time visibility across a previously disconnected security stack so its SOC could anticipate… 15 campuses and 300 outpatient sites IT Operations AutomationSecurity and Compliance Azure Monitor & Log Analytics · Microsoft Defender · Microsoft Entra In-house Sep 24, 2025 Quipu Financial Services Colombia Informal Colombian small businesses often lack bank accounts and traditional credit histories, so banks cannot verify their creditworthiness and these entrepreneurs struggle to access formal growth financing. $200,000 prize money Risk Management Edubot · Quipu · WhatsApp Baidu AI Cloud Sep 24, 2025 All-China Federation of Trade Unions Public Sector China The All-China Federation of Trade Unions needed a unified AI foundation that could support legal aid, rights protection, and other worker services at national scale instead of leaving union service digitization… Delivery cycle fell from 3-6 months to under 1 month. Customer Service AutomationEnterprise Knowledge Search Qianfan AppBuilder · Qianfan ModelBuilder · Union Industry Model OpenAI Sep 24, 2025 ENEOS Materials Manufacturing Asia-Pacific & Oceania ENEOS Materials needed secure AI that could help a shrinking workforce perform research, plant design, training analysis, and other knowledge-heavy manufacturing tasks faster without exposing proprietary information. 80% of employees reported significant workflow improvements during pilot phase Document ProcessingEnterprise Knowledge Search ChatGPT Enterprise · custom GPTs · deep research MongoDB Archived · Sep 23, 2025 ICIS Commercial and Professional Services Global ICIS’s role as a source of commodities intelligence makes it a vital cog as the global economy becomes ever hungrier for information. Enterprise Knowledge Search MongoDB Atlas OpenAI Sep 22, 2025 SchoolAI Education North America SchoolAI needed to help teachers personalize instruction and spot struggling students earlier without letting AI simply hand answers to students or create unsafe, opaque classroom behavior. 1 million classrooms reached across 80+ countries Enterprise Knowledge Search Dot · GPT-4.1 · GPT-4o Databricks Sep 22, 2025 Sovrn Software / SaaS United States To operate at this scale, Sovrn needed to turn siloed Commerce and Ad Exchange data into actionable insights. Previously, fragmented systems, costly infrastructure and complex governance slowed innovation and increased… 30% Increase in publisher yield with smarter audience targeting and traffic shaping Data Lake / Data Warehouse ModernizationMarketing Personalization AI/BI · Delta Lake · Delta Sharing Databricks Sep 22, 2025 Natura Cosméticos Consumer Goods Brazil Natura’s CRM team is responsible for analyzing the effect of campaigns across email, WhatsApp, and push channels. Before Databricks, vital metrics like engagement and incremental revenue were scattered in silos across… 20+ Automated reports scaled across six countries in two languages Customer Service AutomationEnterprise Knowledge Search AI Search · Agent Bricks · Databricks AI Search