Baidu AI Cloud Sample Jul 4, 2025 China Telecom China Telecom needed a differentiated anti-harassment service that could protect subscribers from nuisance calls, preserve privacy and service quality expectations, and scale across a nationwide telecom operation… Harassment-call interception rate increased to 98%. Baidu AI Cloud Intelligent Customer Service · Intent Analysis · Speech Recognition 
IBM Sample Est. · Jul 3, 2025 Nestle Nestle needs to identify new packaging materials that meet product-specific functional requirements while preserving food safety and quality, but the research process is meticulous and can take years. chemical language model · knowledge base · regression transformer Baidu AI Cloud Sample Jun 30, 2025 Industrial Bank Co., Ltd. (兴业银行股份有限公司) Industrial Bank wanted its digital-service channels to deliver better customer experience, broader self-service coverage, and more precise operations as customers moved online, but legacy service models could not scale… Average daily handled volume reached nearly 100,000 calls. Baidu AI Cloud Intelligent Customer Service · Intelligent Speech · Smart Outbound Calling IBM Sample Jun 30, 2025 Turba Media Turba Media needed to analyze growing volumes of GDPR-compliant audience data from social and content platforms faster so it could uncover sentiment shifts, identify emerging trends and improve media-buying decisions… 5.56+ return on ad spend (ROAS) IBM watsonx.ai Baidu AI Cloud Sample Jun 27, 2025 SAIC Volkswagen Automotive Co., Ltd. SAIC Volkswagen needed to support multiple service and marketing departments, headquarters, regions, and dealers from one customer-direct-contact center while expanding dual-brand operations, multichannel access, and… ASR recognition accuracy reached 90%. ASR · Baidu AI Cloud Intelligent Customer Service · CDCC Customer Direct Contact Center Baidu AI Cloud Sample Jun 27, 2025 China Southern Power Grid Guangdong Customer Service Center (广东电网客服中心) Guangdong's power-customer service operation needed a more intelligent service backbone for its 24x7 hotline and digital channels so it could improve intent understanding, reduce handling time, and give agents better… Agent handling efficiency improves 5x. Intelligent Customer Service · Intelligent IVR · Power Customer Service Large Model Baidu AI Cloud Sample Jun 27, 2025 CITIC Financial Holdings CITIC Financial Holdings needed to make its wealth-management platform more intelligent and scenario-driven so customer-service and wealth-adviser interactions could scale across a very large client base. End-to-end question-answering accuracy exceeded 85%. Baidu AI Cloud Keyue · Knowledge Expansion Scheme · Knowledge Flywheel Baidu AI Cloud Sample Jun 27, 2025 Yuanxin Technology Group (北京圆心科技集团股份有限公司) Yuanxin needed to reduce the time nurses and doctors spent on manual outbound follow-up calls while still giving partner hospitals a reliable way to contact patients, capture recovery information, and manage repeated… Call connection rate improved 80%+. Baidu AI Cloud Intelligent Customer Service 
OpenAI Sample Jun 26, 2025 Retell AI Businesses needed a way to automate customer phone conversations with natural, low-latency voice agents without building brittle scripts or custom engineering stacks for every call-center workflow. $14M in revenue within 16 months of launching GPT-4.1 · GPT-4o · OpenAI Realtime API OpenAI Sample Jun 26, 2025 Outtake Most alternative solutions still rely on third-party contractors to manually review flagged content—a process that can be slow, inconsistent, and expensive. Outtake (opens in a new window) reimagines that system with… Built with GPT‑4o and OpenAI o3, Outtake’s system offers 24/7 threat coverage with no ticket backlogs, enabling… GPT-4.1 · GPT-4o · o3 
Oracle Sample Archived · Jun 26, 2025 AtlantiCare AtlantiCare wanted to reduce clinician documentation burden and improve emergency department workflows without disrupting care delivery, so it needed a clinical documentation solution tightly integrated with emergency… 99% of physician notes were created using the new documentation workflows ED LaunchPoint · Oracle Health AI Agents · Oracle Health Emergency Medicine 
In-house Sample Est. · Jun 25, 2025 Merck Merck needed to remove complexity and manual effort from the clinical trial process, where medical writers spent months reviewing thousands of pages of clinical data to produce regulatory-quality clinical study reports. Reduced the time to create a fully human reviewed CSR first draft from an average of 180 hours to 80 hours advanced table pre-processing · gen AI authoring · large language models (LLMs) In-house Sample Jun 24, 2025 Walmart Walmart store associates were working across a complex set of tools, spending too much time planning shifts, facing language barriers in associate and customer interactions, and relying on long process guides that… 1.5 million associates AI-directed workflow tool · Element · Walmart associate app OpenAI Sample Jun 24, 2025 Unify Unify needed a way to automate prospect research and hyper-personalized outreach so go-to-market teams could find the right buyers and act on high-intent signals without doing manual research at human scale. Platform now generates 30% of Unify's own pipeline Computer-Using Agent · Copywriting · GPT-4.1 OpenAI Sample Jun 24, 2025 Invideo AI Small teams and creators needed a way to produce high-quality marketing, sales, and social-media videos without navigating complex editing software or spending hours stitching together scripts, visuals, narration, and… A full day’s work is cut to 30 minutes or less GPT-4.1 · Moderation API · OpenAI o3 Baidu AI Cloud Sample Jun 23, 2025 Tongji University Tongji University needed a domestic AI stack with stronger computing and model-tooling support for embodied intelligence, multimodal models, autonomous perception and multi-agent research. BaiGe AI Heterogeneous Compute Platform · Kunlun P800 · Qianfan AppBuilder Baidu AI Cloud Sample Jun 23, 2025 Shenzhen Institute of Artificial Intelligence and Robotics for Society (AIRS) AIRS needed scalable compute, storage and scheduling infrastructure to tackle the algorithm, data and compute bottlenecks that were limiting embodied-intelligence research and deployment. End-cloud coordination latency was reduced to within 50 ms. BaiGe AI Heterogeneous Compute Platform · GPU Cloud Servers · High-Performance Computing Platform Baidu AI Cloud Sample Jun 20, 2025 LiblibAI LiblibAI needed stable high-performance infrastructure for large-scale model training, low-cost inference, overseas access, and storage lifecycle management so its AI-creation platform could keep up with user growth and… Effective training time reached 98%+. BaiGe Heterogeneous Compute Platform · CDN · Qianfan ModelBuilder Baidu AI Cloud Sample Jun 20, 2025 Li Auto Li Auto needed stable, high-efficiency cloud services to support fast-growing in-vehicle digital content, intelligent-cockpit interaction, and always-on vehicle services without compromising safety, user experience, or… BCC · Qianfan AppBuilder · Qianfan ModelBuilder Baidu AI Cloud Sample Jun 20, 2025 Deep Robotics Deep Robotics needed dependable long-distance voice interaction for its quadruped robots, but far-field use in noisy, reverberant 2-5 meter environments made wake-word detection and instruction accuracy difficult. The robot supports 360-degree far-field sound-source localization. End-to-End Speech-Language Model · Qianfan ModelBuilder · Speech Technology Baidu AI Cloud Sample Jun 20, 2025 Spirit AI (千寻智能) Spirit AI needed stable high-performance infrastructure to train embodied AI models efficiently enough for commercial robotics, especially because flexible-object manipulation, long-sequence multimodal training, and… effective cluster training time increased to 98.8% AI Infra Platform · Spirit v1 VLA model · Training and Inference Acceleration Suite Baidu AI Cloud Sample Jun 20, 2025 Beijing Humanoid Robot Innovation Center The Beijing Humanoid Robot Innovation Center needed more scalable compute, better embodied-intelligence data production, and stronger model reasoning support to build a general-purpose platform that could work across… The center is building a million-scale embodied dataset. BaiGe GPU Compute Platform · Embodied Data Collection and Labeling Service · Qianfan Large Model Platform Baidu AI Cloud Sample Jun 20, 2025 Zhejiang Humanoid Robot Innovation Center The Zhejiang Humanoid Robot Innovation Center needed more elastic compute, better simulation infrastructure, and higher-quality labeled perception data so it could keep up with rapid embodied-robotics iteration and… The Navigator robots are already deployed in more than ten real user scenarios. BaiGe Heterogeneous Compute Platform · Qianfan Large Model Platform · Qianfan ModelBuilder Baidu AI Cloud Sample Jun 20, 2025 OPPO OPPO needed to bring trustworthy real-time information, personalization, multimodal understanding and developer tooling into its AI-phone strategy while still protecting user data and keeping assistant experiences… Baidu Search-Sourced Retrieval · ERNIE Large Model · Qianfan AppBuilder