Browse

All customer use cases

Newest first. Need something specific? Search and filter →

Showing 1,465–1,488 of 2,640 use cases

IBM Feb 25, 2025 NDS Cognitive Labs Software / SaaS Mexico NDS Cognitive Labs needed to help Clip support a fast-growing base of first-time digital-finance users at scale, answering questions about fees, setup, payments, and credit without relying on expensive manual support or… 28% annual increase in chatbot usage by Clip’s users Customer Service AutomationSales Automation IBM Cloud · IBM watsonx · NeuralSeek Salesforce Feb 25, 2025 College Possible Nonprofit United States College Possible needed a faster way to onboard 200 new coaches every year and preserve each student's history so support did not reset every time an AmeriCorps coach rotated out. 200 new coaches every year Customer Service AutomationEnterprise Knowledge Search Agentforce · Education Cloud · Experience Cloud Databricks Feb 25, 2025 Helen Energy Finland However, as Helen moves toward renewable energy, the system has become far more complex, relying on distributed energy resources like heat pumps, waste energy recovery, electric boilers and industrial by-products. Helen has already decommissioned one coal plant and is on track to shut down their second by the spring of… Real-time Analytics Apache Spark Declarative Pipelines · Databricks Data + AI Platform · Delta Lake AWS Feb 25, 2025 Tapestry Retail United States As part of its digital-transformation journey, Tapestry has embraced a bold approach to implementing generative AI across its enterprise. Wanting to start with an internal solution before expanding to public… Enterprise Knowledge Search Amazon Bedrock · Amazon Titan · Claude 3 Haiku Alibaba Cloud Feb 23, 2025 Zhiyi Technology (知衣科技) Retail China Zhiyi Technology needed to keep a fashion-intelligence platform responsive while running large-scale image-recognition, vector retrieval, trend analysis, and recommendation workflows. Its self-built CDH environment was… the company completed a RMB 200 million Series B financing round in 2021 Marketing PersonalizationReal-time Analytics DataWorks · Elasticsearch · MaxCompute Alibaba Cloud Feb 21, 2025 Rongshan Technology (融山科技) Financial Services China Rongshan Technology was tackling highly fragmented personal-loan nonperforming assets with labor-intensive manual teams, low customer reach, and growing compliance exposure. The company needed a full-process AI approach… daily customer reach improved 20x Customer Service AutomationRisk Management Asset-management system · Intelligent dialog analysis · Large-model AI outbound system OpenAI Feb 20, 2025 Canva Software / SaaS Global As a successful tech company, Canva continuously adapts to changing user needs and emerging trends by embracing new technologies to stay at the forefront. Our mission to empower the world to design remains… Our ecosystem also plays a key role. With 225 million active users, we’ve built a marketplace where developers… Document Processing ChatGPT Enterprise · OpenAI API AWS Feb 20, 2025 Tehanu Nonprofit Rwanda In 2024, Tehanu sought to launch a project focusing on a family of mountain gorillas in Rwanda’s Volcanoes National Park, on the border with Uganda and the Democratic Republic of Congo. With the objective to automate… $1.55B AWS Lambda · Amazon Bedrock · Amazon CloudWatch AWS Feb 20, 2025 Saks Retail United States Founded in 1924, Saks Fifth Avenue is famous for luxury brick-and-mortar stores that offer a wide selection of premier clothing and accessories. Key metrics per interaction saved on after-call work 15 seconds with a few sentences Summarize a 20-minute call… Customer Service Automation Amazon Bedrock · Amazon Connect · Amazon Transcribe In-house Est. · Feb 18, 2025 GEICO Financial Services United States GEICO needed a faster self-service channel to answer policy questions, help customers find insurance information, and route more complex needs to a human agent when necessary. Customer Service Automation GEICO AI Virtual Assistant OpenAI Feb 18, 2025 Allianz Financial Services global Allianz needed a secure, compliant way for employees to use generative AI with internal company content in daily workflows without exposing data to public models or violating ethical AI, compliance, and privacy… all 158,000 Allianz employees worldwide Document ProcessingEnterprise Knowledge Search Allianz Azure Cloud · AllianzGPT · AllianzGPT Premium AWS Feb 18, 2025 Indian Institute of Hotel Management Education India IIHM has increasingly faced challenges related to interviewing in addition to assessing and creating educational content. For instance, IIHM recognized the opportunity to modernize and enhance its processes to align… Additionally, Talent Talker delivers detailed, data-driven insights on candidates to enable objective hiring… Document Processing AWS Auto Scaling · AWS IAM · AWS KMS AWS Feb 17, 2025 Noodoe Energy Global Recognizing the potential of generative AI, Noodoe aimed to enhance its product line by integrating AI-powered capabilities. Roman Kleinerman, vice president of products at Noodoe, explains, “We envisioned that within a… According to a Harvard Business School study , charging stations in the US typically achieve 78 percent… Real-time Analytics Amazon Bedrock · Amazon CloudWatch · Amazon EC2 In-house Feb 14, 2025 BBVA Financial Services Spain BBVA wanted to make digital banking interactions more natural and personalized for customers, while also giving branch employees faster access to current product and service information so they could handle requests… answering over 3,000 questions Customer Service AutomationEnterprise Knowledge Search AI-based assistant · Blue · large language models (LLM) AWS Feb 14, 2025 NHS Midlands and Lancashire Healthcare United Kingdom NHS ML helps to support general practitioners (GPs), hospital trusts, and other healthcare providers with services for patient communication and engagement. 67% of patients served with automated calls Customer Service Automation Amazon Connect · Amazon Lex AWS Feb 14, 2025 Contra Costa County District Attorney's Office Public Sector United States The Contra Costa County District Attorney 's Office works to prevent crime, seek justice, and enhance public safety for the residents of Contra Costa County, California. The office needed to create a new solution to… 1.16 million Document ProcessingSecurity and Compliance Amazon Bedrock · Amazon Cognito · Amazon DynamoDB AWS Feb 14, 2025 MarketReader Financial Services United States MarketReader is an artificial intelligence (AI) analytics platform providing the financial sector with data-driven explanations of real-time asset movement. During development, MarketReader experienced delays in data… 100 percent Real-time Analytics Amazon Managed Streaming for Apache Kafka · Amazon S3 · Apache Kafka Connect AWS Feb 14, 2025 MANZ Software / SaaS Austria MANZ , an Austrian company that provides information services for legal and tax professionals, sought to revolutionize how its registered users searched its vast repository of legal documents. 30% expected savings Enterprise Knowledge Search Amazon Neptune · Amazon OpenSearch Service Alibaba Cloud Feb 13, 2025 WeTech (微财) Financial Services China WeTech relies on large-scale user data to evaluate lending risk, but as its business expanded, big-data model training became a bottleneck. The company needed a mature and reliable data-science platform that could break… Fusion engine performance improved more than 3x versus open source Risk Management Apache Paimon · EMR Serverless Spark · Object Storage Service (OSS) Cohere Feb 13, 2025 BambooHR Software / SaaS United States BambooHR needed employees to get accurate answers to routine HR questions without overloading HR teams, while also handling sensitive employee data, company-specific terminology, and strict privacy requirements such as… tens of thousands of questions Enterprise Knowledge Search Ask BambooHR · Cohere Embed · Cohere Rerank OpenAI Feb 13, 2025 Factory Software / SaaS United States Developers were losing time to fragmented knowledge, manual planning, and context switching across tools instead of spending that time on high-leverage engineering work. 10+ additional hours per week per developer Enterprise Knowledge SearchIT Operations Automation Factory Platform · GPT-4o · OpenAI o1 OpenAI Feb 13, 2025 LaunchDarkly Software / SaaS United States LaunchDarkly wanted to reduce routine product-management toil and speed up AI-native product delivery, because leaders and teams were spending time on repetitive knowledge work and needed faster ways to test, configure,… Having even 25% of your team operate across the product, engineering, and design triad can dramatically expand… Enterprise Knowledge SearchIT Operations Automation ChatGPT · custom GPTs · customer story GPT OpenAI Feb 13, 2025 EliseAI Software / SaaS North America EliseAI (opens in a new window) uses conversational AI to drive efficiency for customers in the housing and healthcare industries. We spoke with Minna Song, CEO of EliseAI, about how AI is transforming these industries,… Customer Service Automation GPT-3 · GPT-3.5 · GPT-4 In-house Feb 12, 2025 Deutsche Telekom Telecommunications Germany Conventional low-interaction honeypots are easy for attackers to recognize and abandon, while medium- and high-interaction honeypots are more resource-intensive, harder to manage, and can create greater risk because… Security and Compliance Beelzebub · Galah · Large Language Models (LLM)