IBM Sample Feb 12, 2025 IBM Software Support organization IBM Software Support needed to keep thousands of globally distributed engineers focused on high-value technical issues while still handling hundreds of thousands of cases, log analyses, and repetitive follow-up tasks… 10 minutes of time saved per case Analyze SW Support · Ask SW Support · Automate SW Support 
Databricks Sample Feb 12, 2025 MissionWired MissionWired needed a better way to support donor prospecting, campaign targeting, and fundraising optimization because legacy systems could not process massive donor datasets quickly enough to outperform declining… $350M donor data points processed Databricks Data + AI Platform · Databricks SQL · Delta Lake 
LangChain Sample Feb 12, 2025 Klarna Klarna needed a support system that could absorb escalating customer-service volume across global markets while handling payments, refunds, and escalations with enough precision and traceability to preserve response… 2.5 million conversations to date AI Assistant · LangGraph · LangSmith 
In-house Sample Feb 11, 2025 Allianz United Kingdom Allianz UK underwriters had to search through as many as 70 lengthy guidance documents during underwriting, spending significant time finding the right rules and answers, which slowed response times, risked missing… 260 Property and Liability Underwriters BRIAN IBM Sample Feb 11, 2025 DI Square DI Square needed to improve call-center operator productivity and reduce dependence on individual know-how as labor shortages and higher staffing costs made it harder to hire, train, and retain operators. IBM Granite · IBM Watson Discovery · IBM watsonx Assistant 
TCS Sample Feb 10, 2025 Thryv Thryv's internal staff relied on the helpdesk and intranet for routine company and HR questions, so support teams spent too much time answering repetitive requests, manually maintaining information, and triaging simple… Microsoft Copilot Studio · Microsoft Teams · Power Platform 
MongoDB Sample Archived · Feb 10, 2025 XTransfer XTransfer's long transaction chains, fragmented global data, and growing compliance obligations required a more flexible database that could scale cross-border payments while supporting real-time risk controls and… over 200 countries and regions ApsaraDB for MongoDB 
Accenture Sample Feb 7, 2025 De Beers Group De Beers Group needed a trusted way to prove diamond provenance and authenticity across a fragmented global supply chain where manual tracking made ethical sourcing, transparency, and participant coordination difficult… US$3.4 billion AI · IoT · Tracr In-house Sample Feb 7, 2025 Allianz Customer care agents and operational experts across Allianz entities in Germany had to navigate the AWISO knowledge library, an extensive repository of thousands of documents, making information retrieval slow and… accuracy rate exceeding 90% for common queries AWISO knowledge library · Enterprise Knowledge Assistant (EKA) · Future Cloud platform IBM Sample Feb 7, 2025 Istituto Secoli Fashion-design students at Istituto Secoli struggled to deepen their collection concepts because online research was shallow, algorithmically narrowed and slow to turn into reliable inspiration. 100% of all students involved in the testing acknowledged CreativIA as a valuable tool IBM Cloud Code Engine · IBM watsonx.ai · IBM watsonx.data In-house Sample Feb 6, 2025 BNP Paribas Cardif BNP Paribas Cardif handles more than 20 million customer phone calls each year, but manual review was too limited and slow to extract actionable insight from conversations for service improvement, product fit checks,… At least 30 minutes of listening and analysis for a 15-minute telephone call Call Analyzer · Speech to Text artificial intelligence models · data visualization tools 
Microsoft Sample Feb 6, 2025 PIMCO The client-facing teams at PIMCO serve hundreds of thousands of clients around the world, all of whom need accurate, up-to-date information on the products they hold. To boost the client experience, PIMCO wanted to help… PIMCO is a global leader in active fixed income with $2 trillion in assets under management (as of September… Azure AI Search · Azure AI Services · Azure OpenAI Service 
AWS Sample Feb 6, 2025 Mercado Libre High-quality visuals significantly shape a potential customer’s experience, yet creating compelling display ads remains a challenge for many vendors. Considering that 80% of Mercado Libre’s sellers are SMBs, they were… 7 countries Amazon Bedrock · Amazon DynamoDB · Amazon S3 IBM Sample Feb 5, 2025 Lidingo Stad Lidingö stad needed to reduce the manual effort required to review official documents, redact sensitive information and comply with Sweden’s transparency laws without exposing personal or classified data. 50% reduction in processing time IBM watsonx.ai Microsoft Sample Feb 5, 2025 Vodafone In the face of rising customer demand for new digital services, global telecommunications provider Vodafone is exploring innovative ways to enhance the customer experience, including better handling of complex inquiries… Africa, Vodafone serves more than 330 million customers in 15 countries Azure AI Foundry · Azure AI Search · Azure AI Services Databricks Sample Feb 5, 2025 Techcombank Techcombank needed to break down data silos and strengthen governance because fragmented banking data was slowing innovation in customer interaction, fraud prevention, and risk management. Ushering personalized banking for millions of customers 1,000+ Databricks Data + AI Platform · Databricks SQL · Delta Lake IBM Sample Feb 4, 2025 Nationwide Building Society Nationwide needed a safe, repeatable way to move generative AI from experimentation into production across a regulated financial-services environment without compromising governance, risk controls, or organizational… over 16 million members IBM Consulting · Microsoft Azure OpenAI Service Microsoft Sample Feb 4, 2025 Arcadis Arcadis wanted to drive greater efficiency with self-service automation tailored to each project and client. At the same time, the company wanted to avoid the high costs of development with custom code. Operating in over 70 countries, the company employes over 36,000 architects, designers, engineers, and project… Dataverse · Oracle · Power Automate Microsoft Sample Feb 4, 2025 Ontada It is time-consuming, error-prone, and cost-prohibitive for Ontada to generate key insights using manual processes to analyze 150 million unstructured oncology documents. It is time-consuming, error-prone, and cost-prohibitive for Ontada to generate key insights using manual… Azure AI Document Intelligence · Azure AI Foundry · Azure AI Services In-house Sample Est. · Feb 3, 2025 Merck Merck researchers need to navigate large data sets, refine hypotheses, and complete repetitive and differentiated analysis tasks more efficiently during drug discovery and development. Databricks Sample Feb 3, 2025 Grupo Casas Bahia Grupo Casas Bahia, a leading Brazilian retailer, faced challenges with their outdated SAS infrastructure, hindering data-driven decision-making. Over time, however, reliance on a legacy SAS warehouse began to hinder… 107 Nonengineering employees upskilled to transform data into insights AI/BI Genie · Databricks Data + AI Platform · Databricks SQL 
Capgemini Sample Jan 31, 2025 Wieland Group Wieland needed a more efficient way to inspect visually demanding copper products where manual review was slowed by reflective surfaces and round test objects. Support for more than 20 test cells and 50 products with a scrap rate of 1.5% AI-driven computer vision solution · deep learning model 
Salesforce Sample Jan 31, 2025 AAA Washington AAA Washington's roadside operation depended on agents manually pulling information from multiple systems, dispatching help in separate tools, and updating members through disconnected channels, which slowed response… 1.2 million members Agentforce · Data Cloud · MuleSoft Microsoft Sample Jan 31, 2025 Lloyds Banking Group Lloyds Banking Group aimed to improve communication with non-English speaking customers. Lloyds Banking Group, one of the UK's leading financial institutions, offers a wide range of services to 30… Azure AI Services · Power Apps