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Showing 2,041–2,064 of 2,640 use cases

Microsoft Jun 3, 2024 Fraport Travel and Hospitality Germany The challenge: Planning for the airports of the future despite a shortage of skilled workers It’s the year 2050. At the same time, the airport operator—like many other companies—is expecting to lose around 30 percent of its… IT Operations AutomationSecurity and Compliance Azure · Azure AI Studio · Azure OpenAI Service AWS Jun 2, 2024 Jefferies Financial Services global Jefferies wanted to modernize its infrastructure and then use cloud data and AI services to help bankers, traders, and sales teams surface better insights and advice for clients while controlling cost and operational… Sales Automation AWS Backup · Amazon Bedrock · Amazon EC2 ServiceNow Archived · Jun 1, 2024 Wipro Commercial and Professional Services Global Wipro was maintaining five separate asset-management systems, which created duplication, manual work, and poor lifecycle visibility across hardware operations. $1M Anticipated annual savings in hardware costs IT Operations Automation CMDB · Hardware Asset Management · IT Service Management AWS Jun 1, 2024 Fractal Analytics Commercial and Professional Services India Fractal Analytics is a prominent provider of artificial intelligence solutions to Fortune 500 companies. To accelerate development while ensuring security at scale, the firm chose to build its Knowledge Assist solution… 10–15 percent Customer Service AutomationEnterprise Knowledge Search AWS Lambda · Amazon Bedrock · Amazon Elastic Kubernetes Service MongoDB Archived · May 30, 2024 Delivery Hero Retail Germany Delivery Hero needed to replace stale, batch-generated substitute recommendations that hurt revenue and customer satisfaction whenever perishable grocery items went out of stock. Delivery Hero operates at global scale. With a product catalog offering more than 100 million items, it serves… Marketing Personalization Atlas Search · Google Vertex AI · MongoDB Atlas Microsoft May 30, 2024 Promo.com Media and Entertainment Israel Promo.com has revolutionized its video creation services with Microsoft Azure and Azure OpenAI Service. Evolving from a browser-based video editor, Promo.com now helps small businesses and agencies effortlessly produce… By generating videos in just two minutes, Promo.com has increased its user engagement and grew its PromoAI… Marketing Personalization Azure AI Studio · Azure OpenAI Service · Microsoft Azure IBM May 29, 2024 BWF Commercial and Professional Services United States BWF needed to modernize how it helps nonprofit organizations identify donor opportunities and plan campaigns, because new AI-driven competitors were emerging and its customers needed faster, more specific fundraising… 30% reduction in resource investment Sales Automation IBM Client Engineering · IBM watsonx Orchestrate · IBM watsonx.ai Snowflake Archived · May 29, 2024 EDF Energy Brighton, U.K. EDF's internally built Customer Analytics Zone made secure access to sensitive data and production deployment of machine-learning models too slow, forcing data scientists to wait on extracts and stretching… 2 months to build a new Intelligent Customer Engine Data Lake / Data Warehouse ModernizationMarketing Personalization Amazon SageMaker · Snowflake · Snowpark for Python OpenAI May 29, 2024 MavenAGI Software / SaaS United States Companies needed customer support that could answer quickly, personalize responses across siloed systems, and lower ticket-handling costs without sacrificing accuracy or escalating every issue to human agents. 2X improvement in customer service representative productivity Customer Service Automation GPT-4 · MavenAGI platform · Smart Search In-house May 28, 2024 Airbus Manufacturing Global Airbus needs faster, easier access to complex technical and manufacturing documentation across engineering, manufacturing, after-sales service, and other operations while meeting the aerospace sector's regulatory and… 600 use cases have been identified across Airbus in less than a year Document ProcessingEnterprise Knowledge Search AI assistant for Standard Operating Instructions · base models · chatbot IBM May 28, 2024 Mitsubishi Research Institute DCS Commercial and Professional Services Japan Mitsubishi Research Institute DCS needed to improve proposal quality and development speed because competitive IT-consulting work required faster customer-tailored recommendations and more efficient code generation. 10% anticipated boost to proposal acceptance rate Application RefactoringSales Automation Eclipse IDE · IBM Client Engineering · IBM watsonx.ai Microsoft May 28, 2024 Genpact Commercial and Professional Services India Need to fuel innovation and enterprise productivity In its pursuit to transform the business operations of its customers, Genpact was constrained by its dependence on manual tasks. GenAI Playground, a scalable application, has a total user base of 125,000 users . Customer Service AutomationDocument Processing Azure AI Document Intelligence · Azure AI Foundry · Azure AI Translator Capgemini May 27, 2024 Iveco Group Automotive Global Iveco Group needed global visibility and tighter control over its complex, heterogeneous supply-chain processes so it could make faster decisions and improve efficiency and sustainability. 20 industrial sites Real-time AnalyticsSupply Chain Optimization Amazon Web Services (AWS) · Control Tower · Dock Scheduling Capgemini May 27, 2024 Eneco eMobility Energy Netherlands and Belgium Eneco eMobility needed to help a growing customer care organization handle rising EV charging demand faster and at lower cost without sacrificing employee or customer experience. reducing the average wrap-up time by 50% Customer Service Automation Microsoft Copilot · Microsoft Digital Contact Center · Microsoft Dynamics 365 IBM May 27, 2024 Wintershall Dea Energy Germany After a merger, Wintershall Dea needed a scalable way to connect data, skills, and AI use cases across the larger organization because existing projects were isolated, difficult to scale, and not supported by a common… 2,000 PDF documents IBM AI@Scale · IBM Consulting · IBM Garage ServiceNow Archived · May 26, 2024 Tennessee Department of Human Services Public Sector Tennessee, United States TDHS needed to modernize how citizens applied for benefits and got support because separate service teams, lost data trails, and manual application checks slowed social-service delivery during emergencies and routine… 3 days to stand up essential worker platform Customer Service Automation Customer Service Management · Customer portal · Virtual Agent MongoDB Archived · May 25, 2024 Zebra Technologies Manufacturing Global “Our previous approach wasn’t the best — it risked data getting out of sync. Predictive Maintenance MongoDB Atlas · MongoDB Atlas Search Microsoft May 24, 2024 Goodwill of Orange County Nonprofit United States To expand the pool of people ShopGoodwill.com can employ, and to grow revenue used for its mission, Goodwill of Orange County developed an AI-powered app. The solution uses Azure AI capabilities to identify an item of… A 35 percent increase in the number of items a lister can post is huge at our scale,” Smith says. Marketing PersonalizationSales Automation Azure AI Services Databricks May 24, 2024 Anyclip Software / SaaS United States AnyClip is a visual intelligence company whose AI-powered platform turns traditional video into interactive content that is fully searchable, measurable, personalized and monetized for consumer and corporate audiences.… 1 million+ Videos analyzed in the database Enterprise Knowledge SearchMarketing Personalization Apache Spark · Apache Spark Declarative Pipelines · BigQuery Microsoft May 23, 2024 Vodafone Telecommunications global Vodafone wanted to improve customer experience for complex service interactions by making its virtual assistant better at understanding nuanced enquiries and by reducing repetitive work for care agents so they could… 13 countries Customer Service AutomationEnterprise Knowledge Search AI Framework · Microsoft Azure OpenAI Service · SuperAgent Microsoft May 23, 2024 Unum Group Financial Services United States Unum Group, an international provider of workplace benefits and services, is using Microsoft Azure solutions to support its mission of helping the working world thrive. The company sought to modernize the manual,… Pioneering AI integration to speed up customer query resolutions Unum Group has more than 175 years of industry… Enterprise Knowledge Search Azure AI Search · Azure AI Studio · Azure OpenAI Service AWS May 23, 2024 DoorDash Logistics United States DoorDash needed to handle hundreds of thousands of support calls with faster, lower-latency self-service for Dashers while keeping answers grounded, safe, and accurate. 2.5 seconds or less Customer Service AutomationEnterprise Knowledge Search Amazon Bedrock · Amazon Connect Customer · Amazon Lex Microsoft May 22, 2024 Cemex Manufacturing global Cemex wanted to improve how its salesforce supports customers in real time, so teams could answer project-specific questions with accurate product and construction-regulation knowledge and deliver a better customer… Enterprise Knowledge SearchSales Automation Microsoft Azure OpenAI Service · Microsoft Teams In-house May 22, 2024 Mastercard Financial Services global Fraudsters steal payment card numbers through spyware, malware, card skimming, and other clandestine methods, then post partial card numbers on illegal websites, making it difficult to identify compromised cards quickly… increasing the speed of identifying merchants at-risk from - or compromised by - fraudsters by 300% Fraud Detection Cyber Secure