Browse

All customer use cases

Newest first. Need something specific? Search and filter →

Showing 2,089–2,112 of 2,640 use cases

IBM May 15, 2024 Vodafone Ireland Telecommunications Ireland Vodafone Ireland needed to modernize its TOBi virtual assistant because an older assistant deployment could no longer meet containment goals or take advantage of the newer generative-AI, NLU, and self-learning… 3x faster for creating new conversational journeys Customer Service Automation IBM watsonx Assistant ServiceNow May 14, 2024 Lion Consumer Goods Australia, New Zealand, and United States Lion needed to cut costs and improve resilience while replacing fragmented HR and IT support journeys spread across legacy tools, multiple touchpoints and applications, which created workflow friction, weak visibility… 75% faster customer response speed Customer Service AutomationEnterprise Knowledge Search DocuSign · IT Operations Management (ITOM) · NowAssist ServiceNow May 14, 2024 Lion Consumer Goods Australia, New Zealand and the United States Lion needed to reduce costs and modernize fragmented HR, IT and risk-support workflows that relied on legacy tools and multiple touchpoints, making routine employee-service tasks slow, complex and harder to manage at… 75% faster customer response speed Enterprise Knowledge SearchIT Operations Automation DocuSign · SAP SuccessFactors · ServiceNow IBM May 14, 2024 Wipro Commercial and Professional Services India Wipro wanted reusable AI accelerators that could help enterprise call centers reduce wait times, automate routine work and improve issue resolution without requiring wholesale platform replacements. 20%–40% of calls can be automated Customer Service Automation IBM watsonx.ai IBM May 14, 2024 The All England Club Media and Entertainment United Kingdom Wimbledon needed a way to produce informative, engaging narrated tennis clips at scale while preserving the sport-specific language and tone fans expect. watsonx IBM May 14, 2024 Trust Anchor Group Financial Services Sweden Trust Anchor Group needed to replace slow, error-prone asset valuation processes that could lag changing market conditions by months and leave investors with outdated views of asset value. 10 users from IBM and Trust Anchor Group Real-time AnalyticsRisk Management IBM watsonx Assistant · IBM watsonx.ai IBM May 14, 2024 Trinity ViaggiStudio Education Italy Trinity ViaggiStudio needed to answer growing volumes of real-time questions from students, parents, companions, universities, and partner colleges, but manual service across messaging channels could not keep pace or… 3 offices in Europe Customer Service AutomationSales Automation IBM watsonx Assistant IBM May 14, 2024 Towngas Energy Hong Kong Towngas needed to handle surging customer-support demand, language complexity and longer call waits while reducing the labor intensity of its contact center during the pandemic. 100% reduction in customer wait times Customer Service Automation IBM watsonx Assistant · SYVA AI chatbot platform IBM May 14, 2024 SOLAS Public Sector Ireland SOLAS needed a better way to answer repetitive fetchcourses.ie support questions so adult learners could get immediate help without tying up scarce IT staff on simple issues. 50% reduction Customer Service Automation IBM watsonx Assistant IBM May 14, 2024 Sicredi Financial Services Brazil Sicredi's support representatives had to answer questions across many financial products, and the previous assistant often required escalation to product specialists, which lengthened wait times for members and made… 1% improvement in net promoter score Customer Service AutomationEnterprise Knowledge Search IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM May 14, 2024 Global satellite services provider Telecommunications Global The provider's Network Operations team struggled to collect, normalize, and analyze non-standard satellite and IoT performance data, forcing staff to manually assemble information from multiple subsystems before they… billions of individuals across the world IT Operations Automation IBM Cloud Pak for Watson AIOps · IBM Netcool Operations Insight · IBM SevOne IBM May 14, 2024 Netox Oy Software / SaaS Finland Netox needed a scalable, multitenant security platform to replace a fragmented mix of customer-specific tools and a SIEM that mostly collected logs without helping analysts resolve threats quickly. 1 platform Security and Compliance IBM Cloud Object Storage · IBM FlashSystem Storage · IBM Security QRadar SIEM IBM May 14, 2024 Minijob-Zentrale Public Sector Germany Minijob-Zentrale needed a faster way to turn complex regulatory updates into clear, audience-appropriate articles without forcing editors to spend most of their time on repetitive research and rewriting. 75% less time to publish articles Document Processing IBM Client Engineering · IBM iX · IBM watsonx.ai IBM May 14, 2024 Migrato Software / SaaS Netherlands Migrato needed stronger natural-language processing to help government organizations identify and redact privacy-sensitive information in large volumes of unstructured documents before publication, while meeting new… 400 potential government clients Document ProcessingSecurity and Compliance IBM Watson Natural Language Processing Library for Embed IBM May 14, 2024 MacStadium Software / SaaS United States MacStadium's support technicians were fielding high volumes of repetitive product questions, leading to inconsistent response quality and slower resolution for customers using the Orka platform. 25% reduction in customer support queries Customer Service Automation Amazon Bedrock · IBM watsonx Assistant IBM May 14, 2024 IBM Global Sales Incentives Software / SaaS Global IBM Global Sales Incentives needed to improve how it handled seller incentive inquiries because its chatbot still escalated too many questions and manual analyst reviews were taking far longer than target service levels. 28% of inquiries went into hold status Customer Service AutomationEnterprise Knowledge Search IBM Process Mining · IBM watsonx Assistant IBM May 14, 2024 IBM Consulting Commercial and Professional Services Global IBM Consulting needed to help developers create and modernize Ansible automation faster because skilled developer capacity is constrained and legacy automation content is time-consuming to build, refactor, and validate… 20%-45% initial build productivity improvements Application RefactoringIT Operations Automation Granite foundation model · IBM watsonx Code Assistant for Red Hat Ansible Lightspeed · Red Hat Ansible Automation Platform IBM May 14, 2024 IBM CIO Organization Software / SaaS Global The IBM CIO Organization needed to reduce manual effort in repetitive infrastructure tasks and expand who could author Ansible automation without slowing modernization of business-critical internal systems. 60% of Ansible Playbook content was automatically generated in tech preview IT Operations Automation IBM watsonx Code Assistant for Red Hat Ansible Lightspeed · Red Hat Ansible Automation IBM May 14, 2024 Humana Healthcare United States Humana needed to reduce the cost and poor experience caused by an IVR that pushed too many provider calls to live agents for routine pre-service questions. 90%-95% sentence error rate accuracy level Customer Service Automation IBM Cloud · IBM Watson · IBM watsonx Assistant for Voice IBM May 14, 2024 GigaSpaces Software / SaaS Global GigaSpaces needed a faster way to let enterprise users query complex structured data with generative AI because conventional approaches to databases and metadata were too unintuitive and inaccurate for natural-language… near 95% accuracy rate with eRAG approach is the mission Enterprise Knowledge Search IBM watsonx Assistant · IBM watsonx.ai IBM May 14, 2024 Generali Poland Financial Services Poland Generali Poland wanted to reduce the time customer consultants spent on repetitive policy and claims questions so it could answer common requests faster and free staff for more complex cases. 120 person-hours monthly Customer Service Automation IBM watsonx Assistant · action.bot IBM May 14, 2024 Frankly.AI Software / SaaS New Zealand Frankly.AI needed a faster way to turn AI-mediated interviews, panel transcripts and research papers into trustworthy summaries and queryable insights for public-sector consultation work. 2 weeks to achieve POC Enterprise Knowledge Search IBM Watson Discovery · IBM watsonx.ai IBM May 14, 2024 EUDE Education Spain EUDE needed to support a large online student population spread across time zones without forcing tutors to spend their time answering the same administrative and academic questions repeatedly. 8 in test performance Customer Service AutomationEnterprise Knowledge Search IBM Cloud · IBM Watson Discovery · IBM watsonx Assistant IBM May 14, 2024 E.ON UK Solutions Energy United Kingdom E.ON needed a scalable and flexible replacement for a legacy contact center so it could support growing green-energy demand without disrupting customer service. 1,000 agents Customer Service Automation AWS Cloud · Amazon Connect · IBM Consulting Services for AWS Cloud