IBM Sample May 14, 2024 Crédit Mutuel Crédit Mutuel needed to preserve high-quality customer relationships while handling fast-growing inquiry volumes that consumed advisor time with repetitive banking and insurance questions. 20,000 customer advisors IBM Watson · IBM Watson Discovery · IBM Watson Natural Language Understanding IBM Sample May 14, 2024 ContextQA ContextQA wanted to reduce release delays, quality issues, and test flakiness by automating manual software-testing work without requiring customers to write code, while also using enterprise-safe AI models that… 5,000 test cases written in plain English in their Excel spreadsheet IBM watsonx.ai IBM Sample May 14, 2024 Cogniware Cogniware, a global investigation platform provider to law enforcement agencies, needed to upgrade their existing system to better serve their clients in addressing these issues. Their existing system required manual… IBM watsonx.ai · IBM watsonx.data IBM Sample May 14, 2024 Clerk of the Superior Court in Maricopa County The Clerk's Office was handling large volumes of time-sensitive citizen inquiries, and staff were losing time to repetitive calls, transfers and routine questions instead of focusing on more complex work. 15,569 conversations IBM watsonx Assistant IBM Sample May 14, 2024 City of Helsinki The City of Helsinki needed to improve citizen service speed and flexibility, reduce pressure on overworked customer-service teams, and connect siloed service organizations without compromising privacy for sensitive… 10 virtual assistants currently running IBM Cloud · IBM Consulting · IBM Garage IBM Sample May 14, 2024 IBM CIO Organization IBM sellers and Business Partners needed a faster, more scalable way to generate reliable product pricing because manual quote assessments relied too heavily on personal experience, incomplete data, and lengthy approval… 1 less level of approval needed when Optimal Price applied Cognitive Pricing Analytics IBM Sample May 14, 2024 California State Polytechnic University, Pomona (Cal Poly Pomona) Cal Poly Pomona needed to manage an enormous campus network, rising alert volumes, and multiple compliance obligations without overwhelming a small IT security team. 20-40 events tagged each day for investigation from alert pool IBM Security QRadar SIEM IBM Sample May 14, 2024 BurdaForward BurdaForward wanted an automated assistant that could improve customer service and buying advice across a large catalog of reviewed products without requiring the company to hand-build and maintain complex dialog logic… 10x faster selection process than before IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample May 14, 2024 Aura Cloud AB Aura Cloud wanted to strengthen its transaction-monitoring and default-detection capabilities because classification and categorization inside its banking platform were too limited to deliver the insight and automation… more than 80% improvements within transaction insight generation IBM watsonx.ai IBM Sample May 14, 2024 IBM Chief Analytics Office IBM product teams were receiving tens of thousands of feature requests, categorizing many of them manually, and using inconsistent local tools that made prioritization slow, duplicative, and hard to compare across… 10 software products IBM watsonx.ai IBM Sample May 14, 2024 Artefact Artefact needed a secure way to help a major French bank analyze customer behavior and target segments more effectively than sharing anonymized raw data with professionals. 1 month IBM watsonx.ai IBM Sample May 14, 2024 AddAI AddAI needed to build banking and telecom assistants that were accurate, grounded in verified data and compliant with customer security requirements, while also reducing the time needed to implement each new assistant. 50% reduction in unanswered queries IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai 
Microsoft Sample May 14, 2024 Alpitour World "Our travel editors wanted to have something more practical to answer to all those questions that the booking operators had when talking on the phone to customers. So we started developing a solution together," explains… "You don't usually connect travel companies with the forefront of technology, but that's where we've been since… Azure · Azure AI Search · Azure OpenAI Service Microsoft Sample May 11, 2024 Sweco Group To free up time for more creative solutions in client projects, the company knew it needed to provide a solution. As one of Europe’s leading architecture and engineering firms, Sweco makes it a priority to empower its more… Azure · Azure AI Services · Azure AI Studio IBM Sample May 10, 2024 Honda Motor Co., Ltd. Honda needed a faster way to transfer skilled engineering knowledge into its Advanced Expert System because converting internal PowerPoint materials into reusable knowledge models for vehicle-development reviews was too… 30%-50% saving in development and planning work IBM watsonx.ai Microsoft Sample May 10, 2024 CP AXTRA For 35 years, CP AXTRA has been the preferred food supplier for more than 4.0 million registered customers—comprising small food retailers, hotels, restaurants, small businesses, caterers, and private individuals. CP… For 35 years, CP AXTRA has been the preferred food supplier for more than 4.0 million registered… Copilot for Microsoft 365 Microsoft Sample May 9, 2024 Rajah & Tann As one of Singapore’s largest law firms, Rajah & Tann is a leader in innovation, pioneering the adoption and implementation of emerging technologies that continue to shape and reshape legal workflows. With an esteemed… Copilot for Microsoft 365 
In-house Sample May 8, 2024 Mapfre Mapfre wanted to improve customer experience and streamline insurance operations such as claims handling, risk assessment, underwriting support, document management, internal knowledge access, and digital content… 75 use cases under study for the application of generative AI ControlExpert · Cyberwrite · Holistic AI IBM Sample May 8, 2024 Tricon Steamship Agency, Inc. Tricon needed to document and automate manual maritime operations so it would not lose critical process knowledge and could accelerate reporting, communication and financial closeout across a small team. 500 million short tons IBM watsonx Orchestrate 
EY Sample Archived · May 7, 2024 Daimler AG Daimler AG needed to reorganize hundreds of legal structures across 65 countries, split a fully integrated IT environment into entity-specific systems, and manage tax, legal, accounting and employee reallocation risks… hundreds of legal structures across 65 countries analytics technology · artificial intelligence (AI)-based software applications · dedicated digital platforms Microsoft Sample May 7, 2024 Opap OPAP, Greece's leading gaming company, was one of the first companies globally to integrate Microsoft Copilot to transform its daily workflows. Copilot for Microsoft 365 emerged as a solution.” Alexia Mantou, Digital Business Specialist, OPAP OPAP… Microsoft 365 · Microsoft Copilot for Microsoft 365 · Microsoft Teams IBM Sample May 6, 2024 O2 Czech Republic O2 needed to manage a broad mix of 24x7 customer-service requests more efficiently while still giving customers fast answers across voice, mobile-app and operator-assisted channels. Approximately 30% of O2 customers communicate exclusively by voice with the virtual assistant IBM Cloud · IBM watsonx Assistant Microsoft Sample May 6, 2024 Fendahl International Recognizing the game-changing potential of AI within its industry, Fendahl was determined to pioneer its adoption and harness its advantages early. With user experience being a critical aspect of its offerings, Fendahl… Founded in 2012 in London, UK, Fendahl is a rapidly growing software firm with a dedicated team of over 350… Azure OpenAI Service Microsoft Sample May 6, 2024 Atos In its ongoing quest to shape what the digital future holds for its clients, Atos is fully committed to giving them the most innovative solutions and making their digital transformation smooth and seamless. Its biggest… The ultimate goal is to have 15,000 employees Copilot-trained by the end of 2024. Copilot for Microsoft 365