China Cloud & AI · cloud.baidu.com
Baidu AI Cloud
136 verified customer use cases (82% with quantified ROI · Avg Value Score 88.3 · 100% with mapped architecture components).
- Verified stories
- 136
- Quantified ROI
- 82%
- Avg value score
- 88.3
- Industries served
- 15
- Distinct products
- 384
Architecture Stack Signature
6-Layer Production Component Breakdown
Qianfan ModelBuilder 34 Qianfan Large Model Platform 15 BaiGe Heterogeneous Compute Platform 10
Baidu AI Cloud Intelligent Customer Service 6 Content Delivery Network (CDN) 3 Qianfan Application Development Platform 3
Qianfan AppBuilder 31 Kaiwu Industrial Internet Platform 4 AI Middle Platform Solution 3
Big Data Platform 3 BOS Object Storage 2 Knowledge Graph 2
ASR 2 Real-Time Speech Recognition 2 4D Scanning Technology 1
Media Content Review 2 AI Algorithm Management Platform 1 Automated Quality Inspection 1
Product & Model Ecosystem
Most Deployed Products & Co-occurring Pairs
Top named products & AI models
Qianfan ModelBuilder 34 Qianfan AppBuilder 31 Qianfan Large Model Platform 18 BaiGe Heterogeneous Compute Platform 10 Baidu AI Cloud Intelligent Customer Service 6 AI Middle Platform Solution 5 Kaiwu Industrial Internet Platform 4 Qianfan Model Development Platform 4
Most frequent co-deployed product pairs
- Qianfan AppBuilder + Qianfan ModelBuilder 29 stories
- BaiGe Heterogeneous Compute Platform + Qianfan Large Model Platform 7 stories
- BaiGe Heterogeneous Compute Platform + Qianfan ModelBuilder 3 stories
- Qianfan Application Development Platform + Qianfan Model Development Platform 3 stories
- AI Middle Platform Solution + Enterprise Knowledge Middle Platform Solution 2 stories
Adoption Footprint
Sector, Region & Organization Scale
Top adopting industries
Geographic footprint
- Greater China 133 (98%)
- Global / Multi-region 3 (2%)
Organization scale
- Enterprise 76 (56%)
- Public sector 42 (31%)
- Mid-market 11 (8%)
- SMB 4 (3%)
Verified Business Impact
Outcome Categories & Customer ROI Proof
Primary outcome drivers
Sample verified customer metrics
- “Complex-issue diversion accuracy increased 2.4x.” 37 Interactive Entertainment · Baidu AI Cloud →
- “New customer service hires previously needed hundreds of hours of specialized training.” 37 Interactive Entertainment · Baidu AI Cloud →
- “Response delays caused by retrieval mistakes reached 2300+ minutes per month.” 37 Interactive Entertainment · Baidu AI Cloud →
Baidu AI Cloud Sample Apr 9, 2026 People's Daily People's Daily needed a unified intelligent-media platform that could speed up planning, creation, review and distribution across modern newsroom workflows while handling large video and data volumes. The platform includes 18 key functions. Intelligent Creation Platform · Intelligent Internet Video · Intelligent Video Platform Baidu AI Cloud Sample Apr 9, 2026 China Baowu Steel Group Baowu needed to move ladle status data, image data and production-process data safely to the cloud so it could detect hidden risks, optimize operations and lower storage costs. BML Full-Function AI Development Platform · Big Data Platform · IoT Core Baidu AI Cloud Sample Apr 8, 2026 SANY Heavy Machinery Co., Ltd. (三一重机) SANY needed to uphold its 'solve within one day' service standard for excavators and other machinery even when remote field engineers lacked deep experience and half of faults could not be diagnosed accurately without… Before the project, as many as 50% of problems could not be diagnosed accurately. Industrial AR Remote Assistance System · Intelligent Industrial Quality Inspection · Tiangong Edge-Cloud Integrated IoT Platform Baidu AI Cloud Sample Jan 8, 2026 China Mobile Online (中移在线) China Mobile Online needed faster and deeper customer-intent insight than manual sampling and call listening could provide so it could support precision marketing, real-time service intervention, and low-threshold model… Clustering analysis timeliness is reduced to less than 1 hour from about 3 hours. Customer-Agent-Business Profiling Engine · Real-time Intelligent Insight Platform · Real-time Knowledge Push Engine Baidu AI Cloud Sample Jan 8, 2026 Mercedes-Benz Group AG Mercedes-Benz needed to unify fragmented customer-contact operations spread across assistant, telematics, and roadside-assistance centers so it could improve oversight, expand service capacity, and deliver a more… End-to-end online Q&A accuracy exceeded 85%. ASR · Baidu AI Cloud Intelligent Customer Service · NLG Baidu AI Cloud Sample Jan 8, 2026 State Grid Corporation of China State Grid's 95598 service center faced heavy call volumes, limited channels, and rising pressure during demand peaks and outages, making it difficult to maintain service quality and scale customer support efficiently… Average daily interaction volume is 25 million messages. AI Base Platform · AI Operations Platform · Baidu AI Cloud Intelligent Customer Service Baidu AI Cloud Sample Dec 29, 2025 Zhaopin Zhaopin needed to move beyond isolated AI features and make large models useful across the full recruiting workflow, from job posting through candidate screening, communication, interviewing, and matching decisions. HR operating steps were reduced 80%. DeepSeek-R1 · ERNIE Speed · Qianfan AppBuilder Baidu AI Cloud Sample Dec 29, 2025 Liepin Liepin needed to identify where large models fit into recruiting workflows and then turn them into measurable gains in talent matching, interviewing, cost and hiring efficiency. Average interview execution cycles improve by 60%-70% compared with traditional interviews. AI Interview · Doris · Qianfan AppBuilder Baidu AI Cloud Sample Dec 29, 2025 Hualvwang Hualvwang needed a way to help ordinary users describe legal issues more precisely, retrieve relevant legal knowledge faster and scale personalized legal-service triage across a very large user base. Daily ERNIE invocation peaks exceeded 10 million. Qianfan AppBuilder · Qianfan ModelBuilder · Recommended Questions Baidu AI Cloud Sample Dec 29, 2025 Beijing Yilian Tongda Technology Co., Ltd. Yilian Tongda needed a safer and more efficient way to help power-industry staff work with scattered standards, maintenance records, inspection documents and risk-control knowledge that were difficult to search and keep… Agent Technology · Qianfan AppBuilder · Qianfan ModelBuilder Baidu AI Cloud Sample Dec 29, 2025 Shanghai Xinzhi Software Co., Ltd. (上海新致软件股份有限公司) Shanghai Xinzhi Software needed a scalable way to help automotive sales teams cope with high staff turnover, expensive talk-track training, fragmented customer-profile information, and weak use of historical call data… Average sales score increased 25%. Baidu Search plugin · ERNIE-4.0-Turbo · Qianfan AppBuilder Baidu AI Cloud Sample Dec 26, 2025 China Iron and Steel Research Institute Group (中国钢研科技集团) China Iron and Steel Research needed a practical way to apply large-model and visual AI capabilities across metallurgical research and manufacturing, especially for metallography analysis, surface defect detection, and… 100 ms response time Baige AI Heterogeneous Computing Platform · Kunlun · Qianfan Large Model Platform Baidu AI Cloud Sample Oct 16, 2025 Shenzhen Gas Corporation Ltd. Shenzhen Gas had extensive camera coverage across plants and business halls, but the systems were isolated, intelligence was limited and manual patrols still left blind spots and delayed responses to safety and service… Daily issue discovery rose from 1-2 manual findings to more than 30 automatically identified events. AI Algorithm Management Platform · AI Model Library · Baidu Qianfan Agent Development Platform Baidu AI Cloud Sample Oct 13, 2025 Kaoshibao (Shanghai Juxian Network Technology Co., Ltd.) Kaoshibao needed to use new AI interaction and content technologies to improve personalized learning, lower content-production costs, and make very large question banks easier to ingest, search, and explain. "Zero-basis" users improved certificate pass rates 35%. Intelligent Search and Generation Component · Multimodal Recognition · Qianfan AppBuilder Baidu AI Cloud Sample Oct 13, 2025 Shandong Port Group (山东省港口集团有限公司) Shandong Port Group needed a better way to serve many kinds of logistics customers because information was fragmented, multimodal transport coordination was weak, and inconsistent service processes limited logistics… Intelligent Customs Clearance · Intelligent Tracking · Port Encyclopedia Baidu AI Cloud Sample Oct 12, 2025 Guiyang Public Security Traffic Management Bureau (贵阳市公安交通管理局) Guiyang needed a more systematic way to reduce congestion in a mountainous city where road geometry, rapid growth, and fragmented traffic-management methods made it hard to optimize signal timing and respond to changing… Average vehicle delay at target intersections fell 15%. AI Traffic Signal Control Large Model · Qianfan Application Development Platform · Qianfan Model Development Platform Baidu AI Cloud Sample Sep 24, 2025 All-China Federation of Trade Unions The All-China Federation of Trade Unions needed a unified AI foundation that could support legal aid, rights protection, and other worker services at national scale instead of leaving union service digitization… Delivery cycle fell from 3-6 months to under 1 month. Qianfan AppBuilder · Qianfan ModelBuilder · Union Industry Model Baidu AI Cloud Sample Jul 7, 2025 Yum China Yum China had reached the limits of small-model online customer service and needed more flexible dialogue handling for delivery-status, ordering and other high-volume restaurant-service scenarios. Customer self-service resolution rose to 90%. Baidu AI Cloud Keyue · Intelligent Customer Service · Intent Recognition Baidu AI Cloud Sample Jul 7, 2025 Deppon Express As order volume and service complexity grew, Deppon Express needed to lower communication cost, improve response speed, and deliver consistent service across many digital channels without overloading human agents. The platform connects more than 10 service entrances. Baidu Intelligent Customer Service · Baidu Keyue · Logistics Knowledge Base Baidu AI Cloud Sample Jul 4, 2025 China Telecom China Telecom needed a differentiated anti-harassment service that could protect subscribers from nuisance calls, preserve privacy and service quality expectations, and scale across a nationwide telecom operation… Harassment-call interception rate increased to 98%. Baidu AI Cloud Intelligent Customer Service · Intent Analysis · Speech Recognition Baidu AI Cloud Sample Jun 30, 2025 Industrial Bank Co., Ltd. (兴业银行股份有限公司) Industrial Bank wanted its digital-service channels to deliver better customer experience, broader self-service coverage, and more precise operations as customers moved online, but legacy service models could not scale… Average daily handled volume reached nearly 100,000 calls. Baidu AI Cloud Intelligent Customer Service · Intelligent Speech · Smart Outbound Calling Baidu AI Cloud Sample Jun 27, 2025 SAIC Volkswagen Automotive Co., Ltd. SAIC Volkswagen needed to support multiple service and marketing departments, headquarters, regions, and dealers from one customer-direct-contact center while expanding dual-brand operations, multichannel access, and… ASR recognition accuracy reached 90%. ASR · Baidu AI Cloud Intelligent Customer Service · CDCC Customer Direct Contact Center Baidu AI Cloud Sample Jun 27, 2025 China Southern Power Grid Guangdong Customer Service Center (广东电网客服中心) Guangdong's power-customer service operation needed a more intelligent service backbone for its 24x7 hotline and digital channels so it could improve intent understanding, reduce handling time, and give agents better… Agent handling efficiency improves 5x. Intelligent Customer Service · Intelligent IVR · Power Customer Service Large Model Baidu AI Cloud Sample Jun 27, 2025 CITIC Financial Holdings CITIC Financial Holdings needed to make its wealth-management platform more intelligent and scenario-driven so customer-service and wealth-adviser interactions could scale across a very large client base. End-to-end question-answering accuracy exceeded 85%. Baidu AI Cloud Keyue · Knowledge Expansion Scheme · Knowledge Flywheel