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Capgemini Apr 17, 2025 ABN AMRO Financial Services Netherlands ABN AMRO wanted digital customer interactions to feel more personal while preserving the security, privacy, and operational discipline required for banking services. 365,000 commercial clients Customer Service Automation Conversational Platform · Microsoft Copilot · Rikkie Capgemini Apr 17, 2025 ABN AMRO Financial Services Netherlands ABN AMRO wanted digital customer interactions to feel more personal while preserving the security, privacy, and operational discipline required for banking services. 365,000 commercial clients Customer Service Automation Conversational Platform · Microsoft Copilot · Rikkie In-house Apr 17, 2025 KION Group Manufacturing Germany Large warehouses need faster, more efficient operations, but manually tailoring each warehouse management system and assigning transport orders sequentially or by exhaustively testing options slows delivery, raises… time savings of up to 20 % compared to other algorithms Supply Chain Optimization Generative AI (GenAI) · genetic algorithms · warehouse management systems (WMS) DXC Apr 16, 2025 CARIAD Automotive Germany CARIAD needed a faster and safer way to validate automated driving functions across large numbers of traffic, weather, and road scenarios, because proving reliability, functional correctness, and regulatory readiness… Risk Management stiEF · verification and validation framework In-house Apr 16, 2025 Garanti BBVA Financial Services Türkiye Garanti BBVA wanted its mobile banking assistant to handle customer requests more naturally, keep context across interactions, and provide more personalized support for common banking tasks instead of limited, less… more than 60 million conversations Customer Service Automation Ugi AWS Apr 15, 2025 Jabil Manufacturing Global In the 2010s, Jabil introduced digital manufacturing, 3D printing, robotics, automation, and Internet of Things (IoT) solutions to enhance efficiency and meet changing customer needs. While it took time to build… The company reduced deployment times by 67–83 percent and data processing times by 74 percent, accelerating… IT Operations Automation Amazon EKS · Amazon Q · Amazon Q Business PwC Archived · Apr 14, 2025 Southwest Airlines Logistics United States Southwest Airlines needed to modernize a legacy crew attendance and leave system whose undocumented logic and aging stack made maintenance, planning, and future change slow and risky. 200+ hours saved across engineering, technology and business specialists during the planning and design project… Application Refactoring AI-generated user stories · GenAI capabilities · Microsoft Azure Salesforce Apr 14, 2025 Boat Bike Tours Travel and Hospitality Europe Boat Bike Tours relied on fully manual quote building and service follow-up even as guests expected immediate answers, itinerary flexibility, and personalized travel planning across a growing operation. 15,000 quotes annually Customer Service AutomationSales Automation Agentforce · Data Cloud · Experience Cloud Salesforce Apr 14, 2025 Luminator Manufacturing global Luminator's field technicians and service teams were relying on spreadsheets, PDFs, emails, and manual triage to troubleshoot transit equipment, answer case-status questions, and keep customers informed across a growing… 20% projected improvement in tech team efficiency Customer Service AutomationEnterprise Knowledge Search Agentforce · Agentforce Manufacturing · Agentforce Service Alibaba Cloud Apr 9, 2025 Moonshot AI (月之暗面) Software / SaaS China Moonshot AI needed a more stable and elastic way to preprocess TB-scale multimodal training data for Kimi. Its self-managed Ray and Spark environment struggled with large-cluster stability, could not scale bursty short… anomaly-response speed improved 50% Application Refactoring ACS BestEffort · Alibaba Cloud Container Service for Kubernetes (ACK) · Container Compute Service (ACS) In-house Apr 9, 2025 Walmart Retail United States Traditional fashion research and design took around six months end-to-end, with designers manually scanning runways, social media, and trend services before creating concepts, which slowed Walmart's ability to launch… we’ve shortened the process of launching new clothes by around 18 weeks Trend-to-Product Snowflake Archived · Apr 9, 2025 Yieldmo Media and Entertainment Nashua, New Hampshire serve privacy-first advertising predictions at low latency without moving huge data volumes out of Snowflake or overpaying for inference infrastructure. 20x faster advertising predictions Marketing PersonalizationReal-time Analytics Secure Data Sharing · Snowflake · Snowpark Container Services Oracle Archived · Apr 9, 2025 MineSense Technologies Manufacturing Global MineSense needed a cloud data platform that could ingest large volumes of industrial IoT data from mining operations, support analytics and machine learning in near real time, and give a small IT team a scalable way to… DBA workloads lowered by 65% Enterprise Knowledge SearchReal-time Analytics OCI Functions · OCI Object Storage · Oracle APEX In-house Apr 8, 2025 Bank of America Financial Services global Bank of America needed to improve employee productivity and client service at scale across a global workforce of 213,000 people, while reducing routine support demand, accelerating employee access to information,… 20 million clients now actively using the virtual assistant Customer Service AutomationDocument Processing Erica · Erica for Employees · PRIVATE BANK IBM Apr 4, 2025 New Jersey Department of Community Affairs Public Sector North America The New Jersey Department of Community Affairs needed to replace fragmented, paper-based benefits administration across multiple agencies with a unified way to gather applications, review documentation, adjudicate… 60% reduction in average time for a resident to complete a USFHEA application Document ProcessingReal-time Analytics IBM Consulting Advantage for Cloud Transformation · Microsoft Azure AI Document Intelligence · Microsoft Azure Databricks Microsoft Apr 3, 2025 Newman's Own Consumer Goods United States As a mission-driven company operating in the fast-paced consumer goods industry, Newman’s Own needed to streamline internal operations to better serve its philanthropic goals. By adopting Microsoft 365 Copilot, the… Sherry Linson, Director at Newman’s Own, says, “I have Copilot summarize each one; it only takes 30 minutes… IT Operations Automation Microsoft 365 Copilot ServiceNow Archived · Apr 1, 2025 Koerber Supply Chain Logistics Global Koerber support was heavily dependent on email and phone, which left the organization reactive, increased case backlog, and made service quality harder to scale. 167% Return on investment Customer Service Automation CMDB · Customer Service Management Pro · Field Service Management In-house Mar 31, 2025 Vivo Telecommunications Brazil Vivo needed to speed up and standardize Network Capacity Creation for transport and transmission networks, a stage that required engineers to order, model, and configure complex multilayer infrastructure by manually… Autonomy Level 4 in Network Creation, as defined by the TM Forum standard. IT Operations Automation Coral Reef Algorithm (CRA) · DBSCAN · Dijkstra's algorithm ServiceNow Archived · Mar 31, 2025 Teleperformance Commercial and Professional Services Global Teleperformance was running six separate IT ticketing platforms worldwide, which made multilingual service delivery, automation, and orchestration across its internal service desk difficult. 10% Improvement in internal IT Service Desk deflection rate IT Operations Automation Employee Center · IT Service Management · Now Assist Databricks Mar 31, 2025 Nexa Resources Manufacturing Latin America Nexa Resources, a global zinc mining leader, faced challenges with legacy data systems, siloed operations and limited scalability, hindering innovation and decision-making. $370,000 Annual savings from predictive models for zinc filtration and cadmium removal Data Lake / Data Warehouse ModernizationRisk Management Agent Bricks · Databricks SQL · Delta Lake Accenture Mar 27, 2025 Accenture Commercial and Professional Services Global Accenture's marketing organization spent too much time on research, analysis, and campaign coordination across a large global operation, so the company needed a way to reduce manual steps, speed campaign preparation,… 25-35% Marketing Personalization AI Refinery · NVIDIA AI Enterprise · NVIDIA AI Foundry Accenture Mar 27, 2025 Accenture Commercial and Professional Services Global Accenture's earlier cloud estate still relied on workloads that were not rearchitected for cloud-native operations, while siloed ERP systems and manual data gathering made it hard to get a unified real-time view of the… +1.200TB of business data now available to users Document ProcessingReal-time Analytics BigQuery · Google Cloud · Google Translate API Databricks Mar 26, 2025 ThredUp Retail United States ThredUp needed a better way to support marketplace personalization, machine learning, and analyst self-service for fashion resale because marketplace scale and fragmented tooling kept onboarding slow and prevented… 71% to identify, train and stage ml models instead of weeks Marketing PersonalizationReal-time Analytics Databricks Data + AI Platform · Delta Lake · Genie Bain Archived · Mar 25, 2025 Target Retail United States Target wanted to make shopping more personalized and seamless for guests while also giving store teams better on-the-job support, but it needed an enterprise approach that could move generative AI from experimentation… Bullseye Gift Finder features thousands of gift ideas Customer Service AutomationMarketing Personalization Bullseye Gift Finder · Product Display Pages · Store Companion