Browse

All customer use cases

Newest first. Need something specific? Search and filter →

Showing 1,777–1,800 of 2,640 use cases

AWS Oct 1, 2024 Intact Financial Corporation Financial Services Canada It could significantly improve agent efficiency by off-loading repetitive issues to a chatbot and automatically notifying a supervisor when a challenging interaction required assistance. The company sought to build a… 10% calls automatically transcribed within 4–6 hours Document ProcessingRisk Management Amazon Transcribe DXC Sep 30, 2024 Swyfft Financial Services Morristown, New Jersey, USA Swyfft needed to control rising outside-counsel spend, capture legal expenditures that violated billing guidelines, and free adjusters from manual invoice scrutiny so they could focus on claims and litigation decisions. Approximately 47% of that spend goes directly to outside counsel costs Risk Management DXC Assure Legal · DXC Assure Legal Insights MongoDB Archived · Sep 30, 2024 IGT Solutions Commercial and Professional Services India IGT Solutions needed to replace manual, error-prone workflows and a split relational-plus-vector architecture with a flexible platform that could store large volumes of operational and vector data, support multiple AI… IGT Solutions operates 30 delivery centers and provides end-to-end platforms for over 25,000 users. Document ProcessingEnterprise Knowledge Search Azure · MongoDB Atlas · MongoDB Atlas Vector Search Microsoft Sep 30, 2024 Oxford University Hospitals Healthcare United Kingdom OUH wanted to enable its staff to innovate with generative AI technologies in a safe, secure, and compliant way. Admin time saving of 2-3 hours per week More efficient working for teams Oxford University Hospitals NHS… IT Operations Automation Microsoft 365 Copilot · Microsoft Power Platform · Power Apps Microsoft Sep 30, 2024 Buckinghamshire Council Healthcare United Kingdom Tony Ellis, Service Director for IT at Buckinghamshire Council, explains the approach: “As a leading local authority, we wanted to engage sooner rather than later. 10-20% time savings Helping staff to be more productive With the pressure on all public sector organisations to… Customer Service AutomationEnterprise Knowledge Search Microsoft 365 Copilot · Microsoft Copilot Studio · Microsoft Copilot for Microsoft 365 Microsoft Sep 30, 2024 elunic Manufacturing Germany But there's still a long way to go before this vision of the future is realized. Although machines already deliver several terabytes of data every day, the potential within that data isn't yet being exploited. "Some of… This solution leads to increased productivity for customers by saving 15 minutes per request. It also enables a… Customer Service AutomationDocument Processing Azure Kubernetes Service · Azure OpenAI Service OpenAI Sep 26, 2024 Promega Healthcare North America Promega's manufacturing operations are complex. With the manufacture of 4,000 products, readiness means constant planning in advance. Linton immediately recognized its potential to help employees manage the company’s thousands of products and… Document ProcessingSales Automation OpenAI API · custom GPTs Databricks Sep 26, 2024 Mendel Healthcare Mexico Mendel, an AI leader in healthcare and life sciences, tackles the challenges of fragmented clinical data with their HyperCube platform, which enables precision in tasks like clinical trial matching. However, the… 3x faster Customer Service AutomationEnterprise Knowledge Search Agent Bricks · Databricks Data + AI Platform · Lakehouse Federation AWS Sep 26, 2024 Hisense TV System Media and Entertainment Global Furthermore, the system needed to launch in the European market first to support rapid regional expansion, increasing the urgency. 1.5 months to globally launch AI-intelligent recommendation system Enterprise Knowledge SearchIT Operations Automation AWS Step Functions · Amazon EKS · Amazon ElastiCache NVIDIA Archived · Sep 25, 2024 Amdocs Telecommunications Global Amdocs needed to help telecom providers automate complex customer and network workflows with domain-specific AI while lowering inference cost and latency enough for near-real-time production use. Reduced query latency by approximately 80 percent Customer Service AutomationIT Operations Automation Llama Nemotron · NVIDIA AI Enterprise · NVIDIA DGX Cloud Microsoft Sep 25, 2024 National Grid Energy United Kingdom National Grid is helping the UK achieve its net zero ambitions. Document ProcessingEnterprise Knowledge Search Azure · Microsoft Copilot Microsoft Sep 25, 2024 Intesa Sanpaolo Financial Services Italy Intesa Sanpaolo won’t be intimidated by a constantly evolving threat landscape. It needed a tool set that could help it brace against increasing malicious actors, growing legal and regulatory requirements, and the… Security and Compliance Microsoft Copilot for Security · Microsoft Sentinel AWS Sep 24, 2024 BT Group Telecommunications United Kingdom BT Group needed a secure, centrally governed way to scale generative AI beyond ad hoc experimentation, with cost control, privacy, prompt security, model monitoring, and flexibility to use multiple LLM providers without… Document ProcessingEnterprise Knowledge Search Amazon Bedrock · Amazon SageMaker · GenAI Gateway Snowflake Archived · Sep 24, 2024 TS Imagine Financial Services New York, London, Montreal, Hong Kong, Singapore, Paris turn unstructured financial-data emails and reference content into usable structured workflows while reducing the cost and operational burden of enterprise gen AI adoption. 30% cost reduction by using Snowflake Cortex AI vs. other top external pretrained LLM APIs Document Processing Cortex AI · Secure Data Sharing · Snowflake Microsoft Sep 24, 2024 Cassidy Software / SaaS United States Deploying Azure OpenAI Service, Cassidy supports seamless and efficient automation for various business processes. Cassidy’s platform has supported over 10,000 companies from the healthcare, fashion, operations, and… Additionally, Cassidy's educational content has reached over 200 million viewers, reflecting the growing… Customer Service Automation Azure OpenAI Service · Microsoft Azure · Microsoft Dynamics 365 OpenAI Sep 24, 2024 Decagon Software / SaaS Global Decagon needed to automate complex customer support conversations at high volume while keeping latency low, preserving nuanced responses, and adapting to each client’s business logic and workflows. 91% of global support handled without a human being involved for one of Decagon’s largest customers Customer Service Automation Decagon platform · Fine-tuned GPT-3.5 · GPT-4 OpenAI Sep 24, 2024 Mercado Libre Retail Latin America Mercado Libre needed an AI platform that could safely automate complex customer-service mediation and other high-stakes workflows across a massive commerce and fintech environment, not just assist with isolated catalog… 17,000 developers responsible for over 30,000 microservices Customer Service AutomationFraud Detection GPT-3.5 Turbo · GPT-4o · GPT-4o mini Databricks Sep 24, 2024 Hapag-Lloyd Logistics Germany Hapag-Lloyd needed to reduce manual work in corporate audits because producing findings and executive summaries from bullet points was time-consuming and inconsistent. 66% Document ProcessingIT Operations Automation Agent Bricks · Databricks Data + AI Platform · Databricks Model Serving In-house Sep 23, 2024 Zurich Insurance Group Financial Services Switzerland and Brazil Zurich needed to review very large claims volumes more efficiently, reduce investigator drudgery and false positives, and detect fraudulent claims and emerging fraud patterns quickly enough to protect honest customers… a team of 50 specialists Fraud DetectionRisk Management Allegro · Zurich’s internal AI chatbot · Zurich’s proprietary fraud scoring tool MongoDB Archived · Sep 23, 2024 Element451 Education North America Using MongoDB Atlas to enhance an AI-powered platform for Element451 According to the World Economic Forum, Powerful AI applications can help educational institutions serve their communities by streamlining tasks and… After adopting Search Nodes, the team saw CPU usage go from almost complete saturation to 30% to 40% usage… Customer Service AutomationMarketing Personalization Atlas Search Nodes · MongoDB Atlas · MongoDB Atlas Search Alibaba Cloud Sep 22, 2024 Huace Film & TV Group (华策影视集团) Media and Entertainment China Huace Film & TV needed to accelerate script and media-production work without sacrificing output quality. Creative teams had to summarize and evaluate long texts, translate scripts and dialogue across languages, and… Document Processing Bailian · Qwen models · intelligent screenplay creation assistance system Microsoft Sep 20, 2024 Four Agency Worldwide Commercial and Professional Services United Kingdom Four Agency saw AI as a fundamental shift for marketing services and wanted a tool that fit its existing Microsoft workflow while helping teams handle creativity, reporting, and administration faster. Four quickly identified that Microsoft 365 Copilot would be key technology and rolled it out across the… IT Operations Automation Microsoft 365 Copilot Microsoft Sep 20, 2024 City of Burlington Public Sector Canada As pioneers in municipal AI application, we’re growing incrementally—beginning with assistive AI to improve our operations. Our goal is to meet the rising expectations for digital services and make meaningful… 33% reduction in building-permit approval process Customer Service Automation Microsoft Copilot Studio · Microsoft Power Platform AWS Sep 20, 2024 TRACAB Media and Entertainment global TRACAB needed more scalable compute and lower-latency data delivery for computer-vision sports tracking as its features became more complex and its on-premises arena-based setup limited deployment speed and accuracy. average latency of 0.85 seconds Real-time Analytics Amazon DynamoDB · Amazon EC2 G4 Instances · Amazon EC2 G5 Instances