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51 verified customer use cases (98% with quantified ROI · Avg Value Score 93 · 100% with mapped architecture components).

Verified stories: 51
Quantified ROI: 98%
Avg value score: 93
Industries served: 15
Distinct products: 73

Top use cases: Customer Service Automation · 29 Sales Automation · 19 Marketing Personalization · 13 Enterprise Knowledge Search · 4 IT Operations Automation · 4 Risk Management · 2 Filter in Explorer →

Showing 49–51 of 51 use cases

Salesforce Dec 26, 2023 George Mason University Education United States To better reach students from all backgrounds, George Mason University aimed to create a more efficient, student-centered experience with data and automation. Mason used dashboards for real-time goal tracking and… 1 service center replaced 4 separate offices Customer Service AutomationMarketing Personalization CRM Analytics · Service Cloud · Tableau

Salesforce Oct 21, 2023 Sunnova Energy United States Sunnova needed to connect dealer, homeowner, utility, jurisdiction, and finance workflows so it could design, sell, and support solar systems quickly without breaking privacy rules or depending on brittle point… 100 million homeowners Sales Automation MuleSoft · MuleSoft RPA · Service Cloud

Salesforce Broughton Partners Commercial and Professional Services Not documented Broughton Partners needed to move mass-tort claimant cases through its intake and confirmation work quickly while maintaining high case quality. Its audit work required distinguishing checks suited to predictable… 10 reduction in claimant drop-off Risk Management Agentforce · Apex · Mulesoft