Enterprise Software · salesforce.com
Salesforce
51 verified customer use cases (98% with quantified ROI · Avg Value Score 93 · 100% with mapped architecture components).
- Verified stories
- 51
- Quantified ROI
- 98%
- Avg value score
- 93
- Industries served
- 15
- Distinct products
- 73
Salesforce Sample Jul 30, 2025 Safari365 Safari365 was running a bespoke-travel business on spreadsheets, Word documents, and fragmented tools, which made pricing multi-vendor itineraries, tracking customer context, and removing repetitive advisor work… 3,000 suppliers Agentforce · Agentforce Testing Center · Salesforce Salesforce Sample Jul 21, 2025 Panasonic Panasonic wanted to get closer to end customers, but service, commerce, logistics, and enterprise data lived across disconnected systems, limiting personalized support and making it hard to layer AI into customer… 27 manufacturing sites Agentforce · Data Cloud · Einstein for Service Salesforce Sample Jul 8, 2025 VEV Romerike VEV Romerike lacked integrated service, sales, marketing, and data workflows, so support cases moved slowly, chatbot automation underperformed, and the small team had little visibility into customer behavior or growth… Less than 30 employees Agentforce · Data Cloud · Marketing Cloud Salesforce Sample Jun 18, 2025 deinePflege deinePflege's medically trained support staff was spending too much time on routine care-box and application questions, even as paper-heavy healthcare workflows and rising demand made 24/7 service impossible to staff… $300,000 annually Agent Builder · Agentforce · Data Cloud Salesforce Sample Jun 9, 2025 The RealReal The RealReal's concierge and inside-sales reps were losing time to appointment prep, manual note entry, pickup coordination, and shipping logistics instead of focusing on consignor relationships and high-value luxury… 15 luxury consignment offices Agentforce · Data Cloud · Marketing Cloud Salesforce Sample May 14, 2025 Datasite Datasite needed faster, more accurate support for dealmakers running high-stakes M&A transactions, but its first-generation Einstein chatbot could not transfer chats to humans or keep answers current without manual… 1.8 million dealmakers Agentforce · Data Cloud · Einstein Salesforce Sample Apr 14, 2025 Boat Bike Tours Boat Bike Tours relied on fully manual quote building and service follow-up even as guests expected immediate answers, itinerary flexibility, and personalized travel planning across a growing operation. 15,000 quotes annually Agentforce · Data Cloud · Experience Cloud Salesforce Sample Apr 14, 2025 Luminator Luminator's field technicians and service teams were relying on spreadsheets, PDFs, emails, and manual triage to troubleshoot transit equipment, answer case-status questions, and keep customers informed across a growing… 20% projected improvement in tech team efficiency Agentforce · Agentforce Manufacturing · Agentforce Service Salesforce Sample Feb 25, 2025 College Possible College Possible needed a faster way to onboard 200 new coaches every year and preserve each student's history so support did not reset every time an AmeriCorps coach rotated out. 200 new coaches every year Agentforce · Education Cloud · Experience Cloud Salesforce Sample Jan 31, 2025 AAA Washington AAA Washington's roadside operation depended on agents manually pulling information from multiple systems, dispatching help in separate tools, and updating members through disconnected channels, which slowed response… 1.2 million members Agentforce · Data Cloud · MuleSoft Salesforce Sample Jan 17, 2025 Unity Environmental University Unity Environmental University wanted to keep scaling enrollment and student support, but slow inquiry responses, fragmented records across legacy systems and PDFs, and manual advising tasks made it hard to serve more… 10,000 students Agentforce · Data Cloud · Salesforce student information system Salesforce Sample Oct 30, 2024 Texas Tech University Texas Tech counselors and student-support teams lacked a unified view of academic, financial-aid, and wellness information, while student communications were too generic to consistently support retention and graduation… 40,000+ students enrolled Einstein chatbot · Experience Cloud · Marketing Cloud Salesforce Sample Oct 10, 2024 ezCater ezCater needed to handle increasingly complex workplace food orders, last-minute changes, and hybrid-work demand swings without forcing customers or service staff through manual, error-prone update workflows. Nearly two decades of catering data Agentforce · Data Cloud · Sales Cloud Salesforce Sample Sep 10, 2024 Wiley Wiley needed to absorb seasonal support spikes from students and other customers without scaling service costs linearly, while giving new agents faster access to the right answers and improving self-service resolution. $230,000 in savings Agentforce · Einstein AI · Prompt Builder Salesforce Sample Sep 6, 2024 Kawasaki Engines Kawasaki's Engines and Government & Fleet Sales teams were operating in separate Salesforce instances and other tools, making it difficult to share customer information, support cases, forecasts, warranty context, and… Automate hundreds of tasks Agentforce Manufacturing · Agentforce Sales · Agentforce Service Salesforce Sample Aug 30, 2024 Bombardier Bombardier's 50-person sales team had to manually assemble aircraft, event, flight, mission, wealth, and competitive data from disconnected systems, making it hard to spot ready-to-buy customers across sales cycles that… 50-person sales team CRM Analytics · Data Cloud · Einstein AI Salesforce Sample Aug 16, 2024 RealZips Manual outreach slowed down the sales pipeline. With a sales team of just two employees, RealZips’ couldn’t afford the time spent manually researching prospects and crafting individually tailored emails. Generative AI speeds up creating personalized outreach emails for reps by 10x. Einstein AI · Einstein Next Best Action · Einstein Prompt Builder Salesforce Sample Apr 9, 2024 Air India Air India was handling 550,000 incoming service cases a month across a patchwork of airline systems created by mergers, leaving agents without a complete customer view and making it hard to deliver consistent support. 550,000 incoming service cases each month Data Cloud · Einstein 1 Service · Salesforce Platform Salesforce Sample Mar 15, 2024 Grammarly Manually gathered marketing leads aren’t ready for sales. Grammarly’s marketing operations team used to spend hours manually building email lists based on user open rates or perceived interest in upgraded plans. Better email relevance and frequency have led to an unsubscribe rate of just 0.04%, whereas the industry… Account Engagement · Sales Cloud · Slack Salesforce Sample Mar 15, 2024 Algo Communication Products Rapid growth and increased caseloads overwhelmed service agents. Confronted with rapid growth, Algo saw a sharp increase in technical service cases, each demanding multiple steps for resolution. AI helps service agents handle a higher volume of cases and reduces resolution times by 80%. Einstein AI · Salesforce Platform · Service Cloud Salesforce Sample Mar 7, 2024 Turtle Bay Resort Turtle Bay Resort could not easily segment guests or personalize excursion recommendations because booking, behavior, and preference data were fragmented, and concierge staff spent too much time answering repeat… 15% rise in repeat bookings for adventure experiences Data Cloud · Einstein 1 Marketing · Einstein 1 Service Salesforce Sample Feb 26, 2024 Inter Inter's growth spread customer data across six sources and 103 streams, creating duplicate profiles and generic outreach that made it difficult to personalize offers while managing AI security and privacy risk. $13,000 in monthly savings in productivity Data Cloud · InterGPT · Slack Salesforce Sample Jan 10, 2024 Iron Mountain Iron Mountain's support agents had to swivel between apps and manually search the knowledge base to answer cases, which increased backlog, slowed order handling, and limited the value of large amounts of customer data. 70% decrease in chat abandonment from 5% to 1.5% Einstein 1 platform · Einstein AI · MuleSoft Salesforce Sample Jan 5, 2024 Crexi Manual tasks prevent sales teams from focusing on relationship-first conversations Commercial Real Estate Exchange, Inc., or Crexi, is a marketplace and technology platform where brokers, buyers, and tenants lease, buy,… 2 min read Einstein AI · Einstein Next Best Action · Sales Cloud