Enterprise Software · servicenow.com
ServiceNow
72 verified customer use cases (100% with quantified ROI · Avg Value Score 94.9 · 100% with mapped architecture components).
- Verified stories
- 72
- Quantified ROI
- 100%
- Avg value score
- 94.9
- Industries served
- 15
- Distinct products
- 97
ServiceNow Sample Modified · Jul 30, 2026 EY EY needed its global service desk to handle more than a million tickets a year without forcing agents across 30 service desks to spend time on repetitive note-taking and manual context gathering. 160,000 Hours saved annually across 30 service desks AI Agent · Now Assist · ServiceNow AI Platform ServiceNow Sample Modified · Jul 30, 2026 CBC Tech CBC Tech's service assurance operation was spread across siloed systems for incidents, knowledge, inventory, and customer data, making it hard to deliver consistent omnichannel support or give staff and leaders… 100% of customers supported by ServiceNow Knowledge base · Service Bridge · Telecommunications Service Management ServiceNow Sample Modified · Jul 30, 2026 Southern Cross Health Insurance Southern Cross Health Insurance was running IT service management on decades-old applications and infrastructure, leaving teams siloed and limiting visibility into services and assets. 36% Increase in service-level resolution rate CMDB · Employee Center · IT Operations Management ServiceNow Sample Modified · Jul 30, 2026 RACQ RACQ support depended on calls, emails, and brittle scripts, which slowed access provisioning, reduced self-service, and made onboarding work harder to govern. 166% Increase in self-service rate IT Service Management · Knowledge Base · Virtual Agent ServiceNow Sample Modified · Jul 30, 2026 Deloitte Canada Deloitte Canada's rapid growth left employees relying on calls and emails to IT, finance, HR, and risk teams, which created millions in lost productivity and forced staff to navigate too many legacy tools for routine… 18 legacy IT tools eliminated across IT, finance, HR, and risk management AI Agents · AI Search · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 Syslabo Syslabo needed to replace a 30-year-old legacy sales support stack, remove silos between separate sales tools, and give business users a practical way to build and improve internal applications without long specialist… 2x Faster onboarding for App Engine with AI Agents AI Agents · App Engine · Now Assist for Creator ServiceNow Sample Modified · Jul 30, 2026 Hitachi Vantara Hitachi Vantara wanted to scale high-value AI use cases securely while replacing manual HR and procurement workflows that were still driven by legacy tools and email. 15% Increase in CSAT score App Engine · HR Service Delivery · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 CANCOM CANCOM had siloed data across ERP, CRM, SharePoint, and other systems, which made it hard to streamline services, reuse enterprise knowledge, and give employees or customers consistent support. 1 Unified platform supporting all internal services Now Assist · ServiceNow AI Platform · ServiceNow portal ServiceNow Sample Modified · Jul 30, 2026 ServiceNow ServiceNow wanted to prove GenAI value quickly for employee and customer service teams by using summarization, search, and self-service without long deployment cycles. $10M In forecast in tangible benefit in first 120 days AI Search · Knowledge Base · Now Assist ServiceNow Sample Modified · Jul 30, 2026 NBA The NBA needed to protect the uptime and fan experience of its global app, streaming, and digital services while developers continued using diverse monitoring tools across cloud-native environments, creating more… 20 to 30 alerts requiring investigation Health Log Analytics · IT Operations Management · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 Fonterra Fonterra needed a stronger CMDB and more reliable service processes so it could reduce incident noise, accelerate problem management, and build resilient digital operations. 90% Reduction in event incident tickets CMDB · Employee Center · IT Service Management ServiceNow Sample Modified · Jul 30, 2026 ServiceNow ServiceNow's global technical support engineers were struggling to keep up with more than 115,000 customer instances and roughly 304,000 monthly active users because too much time was spent on low-priority manual tasks… $167 million saved with self-service Customer Service Management · IT Service Management · Now Platform ServiceNow Sample Modified · Jul 30, 2026 Auxilion Auxilion needed a service-management operating model that could integrate customer environments, rationalize data trapped in legacy systems, and scale managed support for SMB customers without adding more complexity,… 100% platform reliability Technology Provider Service Management ServiceNow Sample Modified · Jul 30, 2026 Loxam Loxam needed an integrated employee-service and IT service management environment that could replace siloed systems across multiple countries, speed up support responses, and simplify HR and IT processes for staff. 1 Portal for eight countries Dynamic Translation · IT Service Management · Performance Analytics ServiceNow Sample Modified · Jul 30, 2026 Federation University Federation University had a small service desk and phone-heavy support model, which kept self-service low and made it harder to launch new digital services quickly. 50% Reduction in effort to deploy a new service Employee Center · IT Service Management · Virtual Agent ServiceNow Sample Modified · Jul 30, 2026 ServiceNow Rapid company growth left ServiceNow's IT operations team overwhelmed by rising support demand, slow manual incident response, and too many outages to sustain a scalable employee experience. $1.5M Saved annually AIOps · Agent Client Collector · Cloud Observability ServiceNow Sample Archived · Jul 21, 2026 Bell Canada Bell Canada's escalation managers were spending the opening minutes of high-stakes customer complaints on intake administration because case fields were incomplete, duplicates had to be found manually, and routing had… 25% faster customer response time AI Agents · Now Assist · Telecommunications Service Management ServiceNow Sample Archived · Jul 21, 2026 Lenovo Lenovo's Cloud Service Provider managed-services desk was handling 95% of cases across six mailboxes, with customer data scattered across multiple systems and SharePoint, making software-support cases slow to open, hard… 1 Platform instead of six mailboxes to track customer activities Now Assist for TPSM · ServiceNow AI Platform · Technology Provider Service Management ServiceNow Sample Archived · Jul 21, 2026 Booking.com Booking.com employees across HR, IT, Legal, and Finance had to navigate org charts and manual routing paths just to get help, causing misrouted tickets and slower resolution. 33% Reduction in time to resolution AI Agents · CRM · HR Service Delivery ServiceNow Sample Modified · Jul 17, 2026 Genpact Genpact wanted an internal ServiceNow development center of excellence that let professional developers and business users build applications faster, but it needed governance, curated AI access, and a review model that… 140,000+ people in many countries ServiceNow AI Platform · ServiceNow App Engine · ServiceNow Otto ServiceNow Sample Archived · Jun 14, 2026 JTB JTB was managing support and project work through fragmented processes across more than 100 group companies, which slowed approvals and reduced the time teams could spend on customer engagement. 100+ Companies in the global group supported IT Service Management · Now Assist · ServiceNow AI Platform ServiceNow Sample Archived · May 19, 2026 Avalara Avalara needed to keep IT, HR, risk, security, and workplace operations scalable as the company grew rapidly and processed billions of tax-calculation API calls, but fragmented tools and manual workflows made… $1.03 million in savings over one year Employee Center Pro · HR Service Delivery · IT Service Management ServiceNow Sample Archived · Mar 27, 2026 Hitachi Energy Hitachi Energy had fragmented support tools and too much manual work across IT, HR, and finance, limiting its ability to scale AI-enabled employee services. 25% Reduction in service desk requests in first week AI Search · HR Service Delivery · IT Service Management ServiceNow Sample Archived · Jan 28, 2026 Echelon AI Echelon AI needed to grow a young team quickly, teach AI engineers the ServiceNow platform, and shorten delivery timelines without sacrificing the quality and safety of the AI developer workflows it was building for… 1 platform for all business processes including payroll, HR, CRM, and IT Echelon AI developer agent · ServiceNow AI Platform · ServiceNow University