PwC Sample Aug 31, 2026 Seattle Mariners The Mariners wanted to grow fan engagement and ticket sales, but their marketing still relied on six broad segments, annual survey responses from about 50,000 fans, and disconnected CRM, ticketing, and engagement… 1.15 million fans tracked across disparate data sources Anthropic · Mariners Intelligence · Microsoft Azure
ServiceNow Sample Modified · Aug 28, 2026 KPMG UK KPMG UK needed to redesign internal IT support before renewing major managed-service contracts because routine incidents were interrupting consultants, support requests moved through multiple teams, and the firm lacked… 22 AI use cases delivered in 85 days AI Agents · IT Service Management · ServiceNow Impact
ServiceNow Sample Modified · Aug 28, 2026 Southeastern Railway Southeastern Railway was processing Delay Repay claims, complaints, incident reports, and fraud checks across disconnected systems, which delayed compensation, forced temporary hiring during disruptions, and made trend… 70% of Delay Repay claims automated Customer Service Management · ServiceNow Otto · Virtual Agent
ServiceNow Sample Modified · Aug 27, 2026 Hamburg Port Authority Hamburg Port Authority needed to make everyday service workflows genuinely useful to employees before it could scale platform adoption and add AI into port operations. 88% Increase in user engagement, month on month App Engine · Now Assist · Predictive Intelligence