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AWS Jan 17, 2024 Veriff Software / SaaS Estonia In today’s connected world, knowing who’s on the other side of a screen isn’t a luxury—it’s a requirement. Every online transaction, every new account sign-up, and every access request hinges on making sure that people… 1 second Fraud DetectionSecurity and Compliance Amazon Rekognition · Amazon SageMaker Databricks Jan 17, 2024 Housing.com Real Estate and Construction India Housing.com needed a better way to support real estate pricing intelligence, personalization, and fraud-aware demand forecasting because rapidly growing property, buyer, and renter data stayed stuck in silos, which… 10%–15% Fraud DetectionMarketing Personalization Databricks Data + AI Platform · Delta Lake · Delta Sharing Microsoft Jan 16, 2024 VOCALLS Software / SaaS Czechia The company excels in understanding complex telephone systems and contact centers. Its happy customer, Estafeta, has seen myriad benefits: a 78% reduction in average handling time aside from a… Customer Service AutomationEnterprise Knowledge Search Azure AI Search · Azure AI Services · Azure Cosmos DB Microsoft Jan 15, 2024 Otocash.com Automotive Turkiye With accurate pricing, Otocash.com attracts not only customers who are genuinely interested in selling their cars but also those who are only looking for pricing information. This created the company’s key challenge:… Additionally, our system that automatically generates sales offers became 30 percent more effective at turning… Marketing Personalization Microsoft Azure · Microsoft Dynamics 365 Microsoft Jan 12, 2024 SPAR ICS Retail Austria Let us help you create customized solutions and achieve your unique business goals. . With the new system, SPAR Austria Group is optimizing its supply chain and achieving 90 percent inventory… Supply Chain Optimization Azure Synapse Analytics · Microsoft Cloud for Retail · Microsoft Copilot for Microsoft 365 Microsoft Jan 12, 2024 Northrop & Johnson Travel and Hospitality United States Northrop & Johnson delivers a world-class experience at scale, optimizing its technology capabilities and democratizing insights out of its data. To enable this, Northrop & Johnson has been testing Copilot to enable… Figure 1. Quantitative success metrics attributed to Dynamics 365 Sales and Customer Insights implementation Data Lake / Data Warehouse ModernizationReal-time Analytics Dynamics 365 Customer Insights · Power BI Microsoft Jan 12, 2024 Qatar Post Public Sector Qatar The first task was automating the dispatch documents. "This used to be a manual, repetitive task for our business users. We receive 1,000 to 2,000 documents that need to be analyzed and uploaded every day, and each one… Finally, Qatar Post decided to assist the ground team and deployed automated mobile robots (AMR). "When an item… Document Processing Azure · Power Automate · Power BI Microsoft Jan 11, 2024 Windstream Telecommunications United States Windstream recognized this challenge and utilized generative AI to assist new employees with questions related to Windstream policies, products, and services. "We're using generative AI to help new employees onboard,"… "We're leveraging Azure Cognitive Services, Cognitive Search, Azure OpenAI, and Davinci for our internal… Customer Service AutomationDocument Processing Azure Kubernetes Service · Azure OpenAI Service Microsoft Jan 11, 2024 Icertis Software / SaaS United States Contracts are the foundation of commerce. They govern every dollar in and out of the enterprise while serving as the definitive source of truth for business relationships. Yet, within many organizations, contract life… The Icertis Contract Data Lake includes more than 2 billion contract metadata and transactional elements from… Document ProcessingSecurity and Compliance Azure OpenAI Service · Microsoft Azure · Microsoft Dynamics 365 Microsoft Jan 11, 2024 MONETA Money Bank Financial Services Czechia Customer center MONETA Money Bank built by NTT Czech Republic uses an AI-driven voicebot, powered by Feedyou Platform and Microsoft Azure AI, to converse fluently in the complex Czech language, and can gather customer… As a result, the bank cut call center operational costs by 10 percent, while increasing customer satisfaction. Customer Service AutomationEnterprise Knowledge Search Azure AI Services · Azure AI Speech · Azure Machine Learning Salesforce Jan 10, 2024 Iron Mountain Commercial and Professional Services global Iron Mountain's support agents had to swivel between apps and manually search the knowledge base to answer cases, which increased backlog, slowed order handling, and limited the value of large amounts of customer data. 70% decrease in chat abandonment from 5% to 1.5% Customer Service AutomationEnterprise Knowledge Search Einstein 1 platform · Einstein AI · MuleSoft Microsoft Jan 10, 2024 RepsMate Software / SaaS Romania How could customer service and sales agents like me handle customer objections more effectively and tailor responses based on other agents' past experiences?" The answer was RepsMate—a solution that uses artificial… Finally, by classifying query reasons with a 93 percent accuracy, RepsMate has enabled its customers to… Customer Service AutomationData Lake / Data Warehouse Modernization Azure AI Foundry · Azure OpenAI Service · Microsoft Fabric In-house Jan 9, 2024 Walmart Retail Global Walmart wanted to give associates a consumer-grade digital experience and reduce time spent on drafting, summarization, and ideation so employees could focus on higher-value human work across its global business. 11 countries in 2024 Document ProcessingEnterprise Knowledge Search My Assistant Halliburton Jan 9, 2024 unknown Energy Colombia An operator drilling deeper and more complex horizontal wells in Colombia needed to reduce trajectory uncertainty, drilling risk, and well-quality issues caused by complex geology, subsurface seismic faults, collision… 15 to 45% improvement in casing and liner running speed Real-time Analytics LOGIX™ automation and remote operations · LOGIX™ drilling performance · iCruise® intelligent rotary steerable system Microsoft Jan 9, 2024 Scope Technology Software / SaaS South Africa With a solid technological foundation, Scope had everything it needed to augment its offering. Chief among them was a Usage-Based Insurance (UBI) system—a technology that adjusts insurance premiums based on individual… A global leader in automotive connected services, Scope Technology harnesses vehicle telematics data to provide… Risk Management Azure · Azure OpenAI Service AWS Jan 9, 2024 Grendene Consumer Goods Brazil Grendene's open innovation analyst, Bianca Nascimento, explains that Charla is being fed with the descriptions of Melissa's last four collections. “She will also receive information about the sales behavior of two of… the digital experience to the 403 Melissa clubs operating in Brazil Taking Data Lake / Data Warehouse ModernizationEnterprise Knowledge Search Amazon Bedrock · Amazon EC2 · Amazon S3 AWS Jan 9, 2024 Remote Legal Software / SaaS United States Remote Legal needed a reliable and cost-efficient way to run remote depositions, deliver accurate real-time transcription, and keep legal proceedings stable enough that sessions could start and finish on the platform… 1 week migration to Amazon Transcribe Document Processing AWS Fargate · Amazon RDS · Amazon Transcribe OpenAI Jan 8, 2024 Volkswagen Automotive Germany Volkswagen wanted to extend its in-car IDA voice assistant beyond vehicle controls and basic queries so drivers could get broader information and research answers hands-free without adding account setup friction or… Volkswagen will be the first volume manufacturer to offer Chat GPT as a standard feature from the second… Cerence Chat Pro · ChatGPT · IDA voice assistant AWS Jan 8, 2024 Phind Software / SaaS United States While they were still in college, Michael Royzen and Justin Wei saw the potential for using large language models (LLMs) together with high-quality context to build an intelligent search engine for developers. 10 days Enterprise Knowledge Search Amazon EC2 P4d Instances · Amazon EC2 P5 Instances Databricks Jan 8, 2024 Stardog Software / SaaS United States Stardog needed to remove the specialized-skill barrier for knowledge-graph queries while improving model quality and keeping customer data under tighter privacy and security control than third-party LLM services allowed. Enterprise Knowledge Search Databricks Training · Stardog Enterprise Knowledge Graph platform · Voicebox Salesforce Jan 5, 2024 Crexi Software / SaaS United States Manual tasks prevent sales teams from focusing on relationship-first conversations Commercial Real Estate Exchange, Inc., or Crexi, is a marketplace and technology platform where brokers, buyers, and tenants lease, buy,… 2 min read Sales Automation Einstein AI · Einstein Next Best Action · Sales Cloud OpenAI Jan 4, 2024 Retool Software / SaaS United States Retool wanted to lower the barrier for businesses to build AI-powered internal applications because many high-value operational processes were still trapped in manual or spreadsheet-based workflows. Businesses use millions of Retool applications and workflows Customer Service AutomationIT Operations Automation GPT-4 · Retool AI OpenAI Jan 4, 2024 Yabble Software / SaaS New Zealand Yabble needed to turn large volumes of survey answers and customer feedback into actionable insights faster, because manual coding and analysis could take days or weeks and users were asking increasingly complex… days or even weeks translating data sets Document ProcessingEnterprise Knowledge Search GPT-3 · Yabble Count · Yabble Query OpenAI Jan 4, 2024 Duolingo Education global Duolingo needed to close important learning gaps in conversation practice and personalized grammar explanation because scripted chats and earlier AI approaches were not flexible or accurate enough for immersive language… 40 languages across 100+ courses Duolingo Max · Explain my Answer · GPT-4