Travel and Hospitality

Airlines, hotel groups, online travel agencies, cruise lines, and mobility services. 74 verified customer use cases (91% with quantified ROI · Avg Value Score 87.3 · 99% with mapped architecture components).

Verified stories: 74
Quantified ROI: 91%
Avg value score: 87.3
Vendors deployed: 19
Distinct products: 214

Top use cases: Customer Service Automation · 28 IT Operations Automation · 20 Real-time Analytics · 18 Enterprise Knowledge Search · 15 Marketing Personalization · 9 Sales Automation · 7 Filter in Explorer →

Showing 73–74 of 74 use cases

Microsoft Jan 12, 2024 Northrop & Johnson Travel and Hospitality United States Northrop & Johnson delivers a world-class experience at scale, optimizing its technology capabilities and democratizing insights out of its data. To enable this, Northrop & Johnson has been testing Copilot to enable… Figure 1. Quantitative success metrics attributed to Dynamics 365 Sales and Customer Insights implementation Data Lake / Data Warehouse ModernizationReal-time Analytics Dynamics 365 Customer Insights · Power BI

Microsoft Apr 5, 2022 unknown Travel and Hospitality Germany The company needed to generate more accurate fixed-price aircraft maintenance, repair and overhaul (MRO) sales quotes by predicting likely defects, turnaround time, and required tools, assets, labor, and budget, because… Predictive Maintenance AI model · Microsoft Azure-based Aviator platform · cloud-based sales quote application