Travel and Hospitality
Airlines, hotel groups, online travel agencies, cruise lines, and mobility services. 74 verified customer use cases (91% with quantified ROI · Avg Value Score 87.3 · 99% with mapped architecture components).
- Verified stories
- 74
- Quantified ROI
- 91%
- Avg value score
- 87.3
- Vendors deployed
- 19
- Distinct products
- 214
IBM Sample May 7, 2026 Riyadh Air Riyadh Air wanted to avoid the legacy-system bottlenecks that slow most airlines and instead build a cloud-native operating model that could coordinate guest journeys, operations and service decisions in real time from… 59 workstreams IBM Cloud Pak for Integration · IBM Consulting · IBM watsonx Orchestrate 
Google Cloud Sample Archived · Apr 28, 2026 Thrive Restaurant Group However, rapid growth through acquisitions created a complex technological environment. With nearly 30 disparate systems and more than 200 restaurants across various time zones, teams were spending more time manually… Accelerated time to insights from three hours to 30 seconds with LookML BigQuery · Gemini · Gemini Enterprise Google Cloud Sample Archived · Apr 13, 2026 HBX Group In the world of B2B travel, HBX Group is a massive engine, connecting 60,000 travel distributors to providers in 190 countries. But with global leadership comes a monumental challenge: managing over 127,000 customer… Gemini delivered the accuracy, multimodal and multilingual capability, and cost profile we needed to build a… ADK · Agent Development Kit (ADK) · Contact Center AI IBM Sample Apr 6, 2026 Serre Chevalier Serre Chevalier needed a smarter way to answer multilingual, context-dependent visitor questions about ski-pass selection and trip planning because its earlier assistant could not keep pace with growing resort… 1 second response latency, down from 6–8 seconds IBM Client Engineering · IBM Cloud · IBM watsonx Orchestrate Google Cloud Sample Archived · Mar 26, 2026 Wego Wego transitioned from fragmented, inconsistent data silos to a unified analytical framework using Google Cloud and Looker. By leveraging Looker's semantic layer, Wego has democratized data access for all departments,… BigQuery · LookML · Looker 
Databricks Sample Mar 18, 2026 Skyscanner Skyscanner handles 35 million searches and tens of billions of events every day, so a healthy unified data ecosystem is essential for travel search at this scale — teams across many use cases need to share reliable data… 180 million flight-ranking predictions per day Databricks Data Intelligence Platform · Unity Catalog 
PwC Sample Archived · Jan 29, 2026 Chipotle Chipotle needed to replace a slow, disconnected recruiting stack so it could handle seasonal surges, reduce candidate drop-off, and support plans to grow from roughly 3,500 to 7,000 restaurants globally. 18 system integrations connecting Workday to Paradox, job boards, and analytics platforms Ava Cado · Paradox · Work Opportunity Tax Credit (WOTC) tool 
OpenAI Sample Jan 27, 2026 Radisson Hotel Group Radisson needed to reach travelers earlier in AI-driven trip planning and create a direct booking path inside conversational discovery surfaces instead of waiting for guests to arrive through traditional hotel search… 54% of recorded checkout and booking events attributed to ad views APIs · MCP server · Radisson Hotels ChatGPT plugin 
Microsoft Sample Jan 13, 2026 Hertz Hertz needed to modernize hundreds of legacy processes—employee shift planning, roadside-assistance lookups across vehicle manuals on SharePoint, and payroll updates—to improve responsiveness for 26,000+ employees… 11,000+ rental locations in 160 countries Dataverse · Microsoft Copilot Studio · Microsoft Power Platform 
Alibaba Cloud Sample Archived · Oct 24, 2025 Atlas Atlas serves customers through API calls via their proprietary Air Travel Retailing and Information Platform (ATRIP), which aggregates real-time flight information, and provides booking management and payment services.… Coupled with the fact that their API is called up to 800 million times each day, Atlas also required a powerful… Application Real-Time Monitoring Service (ARMS) · ApsaraDB for Redis · Object Storage Service (OSS) OpenAI Sample Oct 15, 2025 Plex Coffee As Plex Coffee expanded from one café to four, it needed a better way to train rotating staff, preserve service culture, and stop store managers from being overwhelmed by repetitive knowledge-sharing questions. Expansion plan to 10 cafés while keeping operations lean ChatGPT Business · Custom onboarding GPT · Notion connector OpenAI Sample Oct 15, 2025 The Den Family Social The Den needed to open and operate a second location with a very small team, which created a heavy administrative burden around planning, licensing, grants, partnerships, and financial analysis. 10-15 hours a week saved by the leadership team ChatGPT Voice · ChatGPT Work 
Salesforce Sample Oct 9, 2025 Heathrow Airport Providing smooth, connected experiences requires innovation and access to real-time insights . As one of the world’s busiest and most iconic airports, Heathrow Airport welcomes over 83 million passengers annually. 40 % improvement in digital contact efficiency Agentforce · Data 360 · Service Cloud 
Snowflake Sample Archived · Sep 16, 2025 TUI Group Decentralized business-unit data practices and complex analytics tooling made it hard for nontechnical users to discover the right data, understand schemas, and get answers quickly. 1 hour to develop its first AI use case Cortex Analyst · Cortex Search · Snowflake Google Cloud Sample Est. · Aug 15, 2025 Hershey Entertainment & Resorts Hershey Entertainment & Resorts (HE&R) needed to personalize experiences for highly varied guests across an amusement park, hotel, hockey team and entertainment venues, but its prior reliance on manual data sampling… Dialogflow-to-BigQuery-to-Looker Studio reporting built in 30 minutes BigQuery · Conversational Agents · Customer Engagement Suite 
Huawei Cloud Sample Archived · Aug 5, 2025 Hainan Airlines (海南航空股份有限公司) Hainan Airlines needed to stop scraping, fake seat holds, and marketing abuse across its digital channels because those attacks were raising costs, destabilizing pricing, and hurting direct-sales conversion. direct-sales rate was below 50% Dingxiang intelligent risk-control platform · device fingerprint tool · intelligent CAPTCHA tool Salesforce Sample Jul 30, 2025 Safari365 Safari365 was running a bespoke-travel business on spreadsheets, Word documents, and fragmented tools, which made pricing multi-vendor itineraries, tracking customer context, and removing repetitive advisor work… 3,000 suppliers Agentforce · Agentforce Testing Center · Salesforce Databricks Sample Jul 30, 2025 Adani Digital Labs Adani Digital Labs needed to replace legacy data systems because scaling the Adani OneApp required fresher insights, better governance, and faster iteration on personalized travel and lifestyle services. 20% Databricks Data + AI Platform · Databricks SQL · Delta Lake 
Confluent Sample Archived · Jul 22, 2025 Flix Flix needed to stop spending engineering time on self-hosted Kafka so it could move travel data in real time, reduce latency into analytical stores, and accelerate product delivery for booking, fraud, and arrival use… 0.9 million rides per day Amazon S3 · Cluster Linking · Confluent Cloud Snowflake Sample Archived · Jul 18, 2025 Jet2 analyze thousands of long customer-service calls at reasonable cost so the business could understand intent, sentiment, and service pain points at scale. 2,000 Calls analyzed daily for customer intent Cortex AI · Snowflake 
MongoDB Sample Archived · May 23, 2025 FAIRTIQ FAIRTIQ needed a scalable, high-availability backend to process 320k+ trips/day across six countries, ensure near-zero downtime, support rapid growth, and handle noisy GPS-based data accounting. Currently FAIRTIQ processes 320,000 trips daily and is available in eight European countries where it’s used… MongoDB Atlas · MongoDB Atlas Data Federation PwC Sample Archived · May 22, 2025 Wyndham Hotels & Resorts Wyndham needed to support franchise owners and guests faster and at lower cost while its brand-standards and service processes still relied on slow manual reviews, training, and escalation across a sprawling global… 28% of incoming calls handled by AI agents, easing the load on staff and lowering costs Agentforce · Responsible AI framework · Salesforce Experience Cloud OpenAI Sample May 14, 2025 Expedia Group Expedia Group needed to keep travel marketing effective as consumer discovery shifted toward generative AI, while also creating far more content across a massive inventory without overloading marketers or analysts. Hundreds of thousands of properties and vacation rentals in Expedia’s catalog ChatGPT · OpenAI APIs 
In-house Sample Apr 28, 2025 Lufthansa Group Lufthansa Group wanted to measure and reduce onboard food waste and improve catering loading decisions by understanding what meals passengers actually consume on different flights, routes, classes, and meal concepts. Pendle · Tray Tracker