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In-house Jul 16, 2024 BBVA Financial Services Spain and Mexico BBVA needed to determine whether customers who use its financial health tools actually save more because of those tools, while removing the influence of confounding variables such as age, income, and spending level.… 11 percent more savings in Spain Apartados · BBVA Plan · BBVA app IBM Jul 16, 2024 Digital Office Company Commercial and Professional Services Finland Digital Office Company needed to classify large volumes of documents faster and with deeper content awareness so customers could avoid manual review, metadata gaps and downstream GDPR risk. 2.4 seconds Document Processing IBM Watson Discovery · IBM watsonx.ai · Mixtral-8x7B In-house Jul 15, 2024 Bosch China Manufacturing China Bosch China wanted to improve pre-sales support by connecting offline and online consumer behavior, increasing product awareness, improving customer experience, and enabling more effective cross-selling across product… impact around 6 million Bosch members and 10 million Bosch customers on the e-commerce platform and offline… Marketing Personalization Bosch Consumer Data Center · Large Language Models (LLM) · MyBoschClub 3.0 IBM Jul 15, 2024 IBM CIO Organization Software / SaaS global IBM needed to reduce the wait time and manual workload created by roughly 785,000 annual internal IT support tickets without forcing employees or help-desk staff to spend time on repetitive issues such as password… 75% of tickets successfully handled by AskIT Customer Service AutomationIT Operations Automation IBM watsonx Assistant · IBM watsonx.ai IBM Jul 12, 2024 Sanwa Comtec K.K. Commercial and Professional Services Japan Sanwa Comtec needed to add AI-based harassment detection to on-premises chat deployments for customers that cannot send sensitive conversations to external networks, while still achieving enough accuracy to make alerts… > 95% accuracy of AI-based harassment judgments in closed networks Security and Compliance IBM Watson natural language processing · IBM watsonx.ai Cohere Jul 12, 2024 Atomicwork Software / SaaS United States Atomicwork needed to help enterprise customers connect fragmented business applications and internal services, cut the flood of repetitive IT requests around enterprise information and troubleshooting, and improve… 168% accuracy improvement over competitive models like GPT3.5 Enterprise Knowledge SearchIT Operations Automation Atom AI · Cohere Rerank · Command R+ IBM Jul 10, 2024 The University of Auckland Education New Zealand The University of Auckland needed to handle surging and constantly changing student questions during the shift to virtual learning, but outdated search and support processes made it hard to deliver timely, accurate, and… 40% improvement in first-time resolution Customer Service AutomationEnterprise Knowledge Search IBM Watson Discovery · IBM watsonx Assistant Snowflake Archived · Jul 10, 2024 Völur Software / SaaS Oslo, Norway ingest customer production data securely and quickly enough to feed AI models that optimize meat cutting, reduce waste, and fit existing factory workflows. Supply Chain Optimization Snowflake Microsoft Jul 10, 2024 Natural England Public Sector United Kingdom Mapping used to be a manual process, with teams walking the peatlands and plotting features. This was immensely time-consuming and precluded any kind of national mapping because of the sheer volume of work involved. As a result, a new peat strategy is an important part of Defra's 25-year environment plan. This includes… Data Lake / Data Warehouse ModernizationIT Operations Automation Azure Databricks Microsoft Jul 10, 2024 MAIRE Real Estate and Construction Italy MAIRE is a leading technology and engineering group that develops and implements innovative solutions to enable energy transition. The company’s thousands of engineers help build large installations and are also… The company creates value in 45 countries and relies on more than 8,000 employees, supported by over 20,000… Document ProcessingIT Operations Automation Microsoft 365 Copilot · Microsoft Teams · SharePoint AWS Jul 10, 2024 Gan.AI Software / SaaS Global The founders wanted to empower everyone, from singular real-estate agents to global enterprises, to easily create hyper-personalized messages for targeted, meaningful marketing. It was a good opportunity for them to… 3,000 million unique videos created in 3 hours Marketing Personalization AWS Lambda · Amazon ECS · Amazon SageMaker AWS Jul 10, 2024 Riversoft Software / SaaS Taiwan Riversoft needed a better way to support semantic travel search and automated travel product matching because its first-generation travel AI delivered slow inference, weak relevance, and too much manual effort when… 10 higher accuracy to boost customer satisfaction Enterprise Knowledge SearchMarketing Personalization AWS Lambda · Amazon Bedrock · Amazon SageMaker Microsoft Jul 9, 2024 Ls Electric Manufacturing Korea LS ELECTRIC, in collaboration with Sight Machine and Microsoft, is revolutionizing manufacturing sustainability and productivity through data optimization. By standardizing unstructured data, LS ELECTRIC gleans detailed insights into energy consumption, leading to a… Real-time Analytics Microsoft Cloud for Manufacturing · Microsoft Copilot · Sight Machine Microsoft Jul 9, 2024 Accenture Commercial and Professional Services United States To continue to extend its cutting-edge solution and service offerings, Accenture needed to enhance its infrastructure and unify operations to support more simplified and accelerated digital transformation for current… System Migration Azure · Power BI · SAP on Azure LangChain Jul 9, 2024 Wordsmith Software / SaaS United Kingdom Wordsmith needed to observe, evaluate, and continuously optimize increasingly complex legal-assistant workflows that spanned multiple data sources, model providers, and experiment branches without slowing development or… compare its performance to GPT-4o within an hour Document ProcessingEnterprise Knowledge Search LangSmith · Slack · Statsig AWS Jul 7, 2024 Wildix Telecommunications Estonia Based in Estonia, Wildix has offered unified communications solutions since 2005 and provides services to 2 million users worldwide. The company focuses on enhancing its customers' sales processes through its… "Using AWS was crucial for our company to be able to move forward quickly and not miss this window of… Customer Service Automation AWS Lambda · Amazon Polly · Amazon Redshift Microsoft Jul 5, 2024 MHI Software / SaaS Japan Since its establishment in 1884, Mitsubishi Heavy Industries, Ltd. (MHI) has been providing a wide range of products and services in various fields - including energy, engineering, defense and space, and mechanical… Application Refactoring Azure AI Search · Azure AI Studio · Azure OpenAI Service AWS Jul 5, 2024 Crypto.com Financial Services Singapore However, developers encountered challenges with the limitations of open-source models and the high cost of self-hosting large language models (LLMs). They also faced accuracy issues with outputs generated by open-source… Crypto.com is a crypto exchange and comprehensive trading platform serving 100 million users in 90 countries. Real-time Analytics Amazon Bedrock · Amazon EC2 · Amazon SageMaker Microsoft Jul 4, 2024 Vodafone Telecommunications Europe Vodafone wanted to improve customer service by overcoming the limits of traditional chatbots, which could usually answer only simple keyword-based questions and created weaker first-contact resolution and customer… TOBi is already supporting customers in 13 countries across Europe and Africa Customer Service AutomationEnterprise Knowledge Search Agent Copilot · Microsoft Azure OpenAI · SuperAgent Microsoft Jul 4, 2024 ICG Build Real Estate and Construction United States Start-up construction firm Industrialized Construction Group (ICG) needed technology to support its five-person team and business operations from day one but had limited resources. From time of purchase, ICG had Microsoft 365 up and running in less than three hours. Application RefactoringEnterprise Knowledge Search Microsoft Copilot for Microsoft 365 · Power BI Microsoft Jul 4, 2024 Tecnológico de Monterrey Education Mexico The Instituto Tecnológico de Monterrey (TEC) developed a virtual assistant via Bot Framework Composer to serve its different audiences and provide immediate attention any time of day. A process such as registration that previously required 10 people dedicated exclusively to answering questions… Customer Service Automation Azure · Azure Cosmos DB · Bot Framework Composer Microsoft Jul 4, 2024 Cdiscount Retail France Riding the wave of disruptive technologies "Generative AI represents a real technological breakthrough that we need to seize," asserts Nicolas Thibaut, pointing out that within Cdiscount, the potential of this… 20% for junior profiles. Customer Service AutomationEnterprise Knowledge Search Azure AI Foundry · Azure OpenAI Service · GitHub Copilot Microsoft Jul 4, 2024 World2Meet Travel and Hospitality Spain “Our goal was to find a way to help our team provide customized information to all our customers, in their language, and according to their needs. Based in Spain, W2M has been growing steadily for the last four years, and now consists of around 2,500 employees. Customer Service Automation Azure · Azure AI Studio · Azure OpenAI Service AWS Jul 4, 2024 KDAN Software / SaaS Taiwan KDAN wanted to add generative AI to its document management and eSignature products so it could automate analysis, extraction, and internal assistance while getting new offerings to market faster. 50% Document ProcessingEnterprise Knowledge Search Amazon Bedrock · Amazon SageMaker · Claude 3