Global Consulting · accenture.com

Accenture

40 verified customer use cases (90% with quantified ROI · Avg Value Score 89.8 · 100% with mapped architecture components).

Verified stories
40
Quantified ROI
90%
Avg value score
89.8
Industries served
15
Distinct products
168

Showing 25–40 of 40 use cases

Accenture Sep 19, 2025 Poste Italiane Public Sector Italy Poste Italiane needed to reinvent itself as physical mail declined and citizens expected more digital services, but that required a platform that could unify operations, launch new businesses quickly, and make… 3.3 billion annual interactions Customer Service Automation AI agents · AI assistants · Microsoft Azure Accenture Mar 27, 2025 Accenture Commercial and Professional Services Global Accenture's marketing organization spent too much time on research, analysis, and campaign coordination across a large global operation, so the company needed a way to reduce manual steps, speed campaign preparation,… 25-35% Marketing Personalization AI Refinery · NVIDIA AI Enterprise · NVIDIA AI Foundry Accenture Mar 27, 2025 Accenture Commercial and Professional Services Global Accenture's earlier cloud estate still relied on workloads that were not rearchitected for cloud-native operations, while siloed ERP systems and manual data gathering made it hard to get a unified real-time view of the… +1.200TB of business data now available to users Document ProcessingReal-time Analytics BigQuery · Google Cloud · Google Translate API Accenture Feb 7, 2025 De Beers Group Consumer Goods global De Beers Group needed a trusted way to prove diamond provenance and authenticity across a fragmented global supply chain where manual tracking made ethical sourcing, transparency, and participant coordination difficult… US$3.4 billion Security and ComplianceSupply Chain Optimization AI · IoT · Tracr Accenture Dec 20, 2024 KION Group Manufacturing global KION needed a safer and more efficient way to automate warehouse operations at scale while reducing process delays, deployment risk, and the trial-and-error required to introduce autonomous robots into complex… Supply Chain Optimization NVIDIA Mega · Omniverse Blueprint · autonomous mobile robots Accenture Oct 4, 2024 CCS Healthcare United States CCS had decades of proprietary diabetes-care data but needed a practical way to turn it into earlier, more personalized interventions that would improve adherence and reduce the cost of chronic-care management. 50% Improved adherence in targeted, high-risk patient cohorts Risk Management Azure Data Lake · Customer Analytics Record (CAR) · PropheSee Accenture Oct 3, 2024 ESPN Media and Entertainment United States ESPN wanted to expand sports coverage for smaller leagues and more teams, but editorial processes could not scale written recaps fast enough to serve every fan segment economically. Document Processing ESPN and league-licensed data · ESPN editors review workflow · ESPN.com and the ESPN app Accenture Aug 28, 2024 Queensland University of Technology Education Australia Queensland University of Technology needed to attract and retain prospective students more effectively, but fragmented engagement processes and slow responses made it harder to guide people through study choices,… 17 additional domestic outreach call campaigns Customer Service Automation Einstein AI · Salesforce Data Cloud · Salesforce Education Data Architecture Accenture Aug 16, 2024 unknown Retail Not documented A large e-commerce platform wanted more of its small and medium-sized sellers to buy targeted advertising, but its self-service ad portal was not educating merchants well enough, sellers were spending little to nothing… more than 30% year-over-year growth in ad spending Marketing PersonalizationSales Automation AI and gen AI initiatives · One CRM · OneGlass Accenture Apr 18, 2024 Accenture Commercial and Professional Services Global Accenture wanted to scale AI across its own operations and client work, but needed a practical way to govern risks such as bias, hallucinations, privacy breaches, cyberattacks and unclear accountability so the company… Security and Compliance AI governance structure · AI risk assessments · responsible AI compliance program Accenture Feb 8, 2024 Directorate-General for Maritime Affairs and Fisheries (DG MARE) Public Sector European Union DG MARE needed to modernize siloed fisheries applications and thousands of legacy business rules quickly enough to support better maritime enforcement, but manual refactoring would have taken too long and delayed the… 12,000 person-days Application Refactoring AWS cloud platform · Ocean Store · business rule engine Accenture Nov 22, 2023 BBVA Financial Services Global BBVA wanted to become more customer-centric and grow digital acquisition, but needed a faster onboarding process, richer customer intelligence and a sales model that could personalize outreach, detect fraud and scale… 100,000 new customers in just a few months Fraud DetectionMarketing Personalization AI-based facial recognition · Amazon Web Services (AWS) · global data platform Accenture Oct 19, 2023 Saudi Data and Artificial Intelligence Authority (SDAIA) Public Sector Saudi Arabia SDAIA needed national-scale infrastructure, governance, and practical AI services to move Saudi Arabia from strategy into operational data sharing, analytics, and Arabic-language AI adoption across government entities. 50 Billion SAR in value Real-time Analytics Arabic natural language processing (NLP) mobile app · Estishraf · National Data Bank Accenture Jun 23, 2023 Arolsen Archives Nonprofit Germany Arolsen Archives needed to digitize and index an enormous Holocaust archive far faster than manual translation, transcription, cataloging, and validation methods allowed, or it would take decades to make the records… 110 million digital objects Document Processing AI and machine learning · AI-powered automation solution · cloud-based technologies Accenture Mar 14, 2023 Johnson Controls Manufacturing Ireland Johnson Controls needed to scale OpenBlue beyond a promising smart-building platform into a customizable delivery model that could connect more building systems, improve decarbonization outcomes, and make large… 10%-15% reduction in maintenance spend Predictive MaintenanceReal-time Analytics IoT · Microsoft Azure · OpenBlue Accenture Mar 7, 2023 Airbus Manufacturing China Airbus wanted to reduce the manual effort and inconsistency involved in tracking major assembly steps and inspecting aircraft builds, where technicians had to watch, remember, and log work by hand. hundreds of images per minute to millions of images per minute Real-time Analytics AI-driven solution · data annotation tool · deep-learning AI