OpenAI Sample Apr 9, 2024 Generali Switzerland Generali Switzerland wanted to improve customer-facing insurance service by automating multilingual help with policy selection, customer questions, and claims assistance. ChatGPT · Chatty · DocBrain 
Salesforce Sample Apr 9, 2024 Air India Air India was handling 550,000 incoming service cases a month across a patchwork of airline systems created by mergers, leaving agents without a complete customer view and making it hard to deliver consistent support. 550,000 incoming service cases each month Data Cloud · Einstein 1 Service · Salesforce Platform 
Google Cloud Sample Apr 9, 2024 Best Buy Best Buy is transforming its retail experience. The company aims to bring the quality personal service of its physical stores to digital and voice channels, so customers can purchase with confidence and quickly get help… CX Agent Studio makes it faster and easier to deploy the AI agents and cuts traditional 18-month software… BigQuery · CX Agent Studio · Gemini Enterprise 
IBM Sample Apr 8, 2024 Prometeo Platform S.L. Prometeo needed a scalable way to monitor firefighters' smoke and toxin exposure in the field and present actionable health status data to command centers in near real time. IBM Cloud · IBM Cloud App ID · IBM Cloud Kubernetes Service IBM Sample Apr 8, 2024 Panasonic Connect Panasonic Connect needed a faster, less wasteful way for semiconductor manufacturers to optimize plasma dicing recipes and schedule equipment maintenance as chip packaging complexity increased and trial-and-error… 30% reduction in the development cycle 
Microsoft Sample Apr 8, 2024 PwC The biggest challenge that PwC’s customers are facing right now is having access to complete, accurate, reliable sustainability data. PwC solutions are built on secure Microsoft technology to help its clients deliver… In April of 2023, PwC announced plans to invest $1 billion over the next three years to expand and scale its AI… Azure OpenAI Service · Dynamics 365 · Microsoft Sustainability Manager Microsoft Sample Apr 5, 2024 Lexmark School districts across the US struggle each day to communicate with students’ family members who speak a variety of languages. Translation services are slow, expensive, and prone to errors. The Lexmark Translation… Azure AI Translator IBM Sample Apr 4, 2024 Siemens Gamesa Renewable Energy Siemens Gamesa needed to cut blade-manufacturing errors and reduce rework because manual inspection and a partially automated laser-grid system could not deliver the precision, throughput, or standardization needed… 97-meter-long blade IBM Consulting · Microsoft Azure DevOps · Microsoft Azure IoT Edge IBM Sample Apr 4, 2024 Flowpay Flowpay needed to speed expansion into new countries and improve lending efficiency because metadata generation for PSD2 transaction categorization and underwriting report preparation were manual, slow, and difficult to… 100% time savings for new market research and metadata creation IBM Cloud · IBM Cloud Databases for PostgreSQL · IBM Cloud Object Storage IBM Sample Apr 4, 2024 EDEKA Rhein-Ruhr Stiftung & Co. KG EDEKA's internal support teams had to search across manuals, technical documentation and other formats to resolve software and store-system issues, making problem solving slow and operational support inefficient. ROI of the solution is less than three months IBM Watson Discovery · IBM watsonx.ai · Vue Framework IBM Sample Apr 4, 2024 Boston Dynamics Boston Dynamics needed a safer and more scalable way for industrial customers to inspect assets and identify anomalies because manual rounds and fixed sensors are costly, risky, and hard to scale across complex sites. Spot's routine inspection routes and follow-up task assignments improve worker efficiency IBM Consulting · IBM Maximo Application Suite · Red Hat technology 
AWS Sample Apr 4, 2024 Instituto de Ingeniería del Conocimiento For nearly 20 years, Instituto de Ingenieria del Conocimiento (IIC) has provided renewable energy prediction services to its clients. The research and development center specializes in artificial intelligence (AI) and… 20 million AWS Glue · AWS Lambda · AWS Step Functions 
Databricks Sample Apr 4, 2024 Discovery Bank Their legacy on-premises environment struggled to keep up with the volume and velocity of data required to enable this ecosystem. 20x Faster data processing times — from 9 hours to < 10 minutes Delta Lake · Unity Catalog 
EY Sample Apr 3, 2024 Canadian Tire Canadian Tire had abundant customer data across many banners and business units, but over-centralized processes, duplicated data paths, uneven governance and limited advanced analytics access kept leaders from using… 165 data processes Microsoft Azure stack · Microsoft Power BI · Triangle Rewards Program IBM Sample Apr 3, 2024 WINDTRE WINDTRE needed to automate and accelerate claims handling for telecom service issues because high report volumes, stateful operational complexity, and repetitive service-desk tasks were slowing response times and… 10,000+ reports handled per month with AI and automation IBM Cloud · IBM Consulting · IBM Watson Knowledge Studio IBM Sample Apr 3, 2024 TechD TechD needed to help a multi-state lottery and digital gaming client answer high volumes of highly specific player questions quickly and consistently despite changing rules, promotions, and jurisdiction-specific… 10,000+ reports handled per month with AI and automation IBM Cloud · IBM watsonx Assistant · NeuralSeek IBM Sample Apr 3, 2024 Happiest Minds Technologies Limited Happiest Minds wanted users of its Digital Content Monetization platform to find and act on information buried in large unstructured repositories more quickly, because keyword-based search only returned matching… 30% productivity increase IBM Cloud · IBM watsonx.ai IBM Sample Apr 3, 2024 CAF Signalling CAF Signalling's onboard systems team had to repeatedly search, interpret and adapt dense ERTMS documentation, making it hard to access the right standards quickly and keep rail signaling implementations compliant as… 3 weeks duration of proof-of-concept (POC) IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai Microsoft Sample Apr 3, 2024 Zavarovalnica Triglav Zavarovalnica Triglav's journey from manual work to AI-driven automation led to significant time savings in manual work for its employees and enhanced personalization for its customers. Azure OpenAI Service · Azure Synapse Analytics · Dynamics 365 Customer Insights Microsoft Sample Apr 3, 2024 Veradigm Veradigm is a top provider of healthcare data and tech solutions for payers, providers, and life sciences—including billing services via its Practice Fusion EHR platform. It was fielding high volumes of basic medical… As of February 2024, Billerbot appeared to be deflecting 5 percent of billing queries. Azure AI Search · Azure OpenAI Service · Microsoft Azure Microsoft Sample Apr 3, 2024 South Australia Department of Education Recognizing the need to adapt to rapid advancements in AI, the South Australia Department for Education wanted to embrace the transformative potential of generative AI technologies in the classroom. EdChat has enhanced student learning, serving as an educational chatbot for research, topic exploration,… Azure · Azure AI Content Safety Databricks Sample Apr 3, 2024 UK Power Networks UK Power Networks had real-time grid data spread across multiple on-premises servers and siloed teams, making access control, collaboration and timely business insight too difficult for cost-effective network operations… £1M Annual value created due to reduced downtime Databricks Data + AI Platform · Delta Sharing · Unity Catalog 
TCS Sample Apr 2, 2024 ICA Sverige ICA Sverige wanted to shift from product-centric campaigns to hyper-personalized loyalty engagement, but fragmented customer data, paper-based communications, slow campaign cycles, and rule-based offer allocation… 1.6 million SEK ($0.15 million) annual savings in licensing cost algorithmic recommendation · data analytics platform · data hub IBM Sample Apr 2, 2024 South Waikato District Council South Waikato District Council needed a better way for citizens and employees to find information hidden across siloed public-service repositories because its first attempt at a virtual assistant lacked the technical… 91.5% accuracy rate validated across 300 test questions IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai