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AWS Mar 21, 2024 Launchmetrics Retail United States That’s the challenge that Launchmetrics , a marketing company driven by artificial intelligence (AI), helps fashion, lifestyle, and beauty brands resolve. It has sped up prototype development from as long as 5 months to just a few weeks while increasing the quality… Data Lake / Data Warehouse ModernizationDocument Processing Amazon Bedrock · Amazon S3 DXC Mar 20, 2024 O-I Glass Manufacturing Perrysburg, Ohio, USA O-I Glass needed a simpler, consumer-like way for 24,000 employees in 20 countries to access IT services and improve system uptime without relying on fragmented, manual support processes. 20 countries IT Operations Automation DXC UPtime Experience Platform · UPtime Device Management · UPtime Digital Assistant In-house Mar 19, 2024 Nationwide Financial Services United States Nationwide needed to convert thousands of pages of highly technical veterinary information and decades of pet insurance experience into understandable, preventive pet health guidance for everyday pet owners. 40+ years Document Processing Pet HealthZone · generative artificial intelligence (Gen AI) OpenAI Mar 19, 2024 VOXI by Vodafone Telecommunications UK VOXI by Vodafone wanted to improve digital customer care by letting customers ask questions naturally instead of relying on keyword-based chatbot interactions, while also handling more sophisticated support requests. Customer Service Automation ChatGPT framework AWS Mar 19, 2024 Vyond Software / SaaS United States Vyond aimed to enhance its enterprise-grade video creation solution, Vyond Studio, by introducing Vyond Go—a generative artificial intelligence (AI)-powered text-to-image service that produces high-quality videos in… 1,000,000+ of global users adopting Vyond services AWS Inferentia · Amazon EC2 Inf1 instances · Amazon EC2 Inf2 instances OpenAI Mar 18, 2024 JetBrains Software / SaaS Global JetBrains wanted to move beyond heuristic code-intelligence features and embed generative AI inside the IDE so developers could write, refactor, understand, and troubleshoot code without leaving their workflow. 55% report having more time for more engaging tasks Application RefactoringEnterprise Knowledge Search AI Assistant · OpenAI API OpenAI Mar 18, 2024 Salesforce Software / SaaS North America The partnership has gone beyond delivering impactful business software. For Salesforce, trust is the number one value. Salesforce Einstein, first launched in 2016, created a layer of AI capabilities for Salesforce products,… Customer Service AutomationSales Automation Einstein 1 Platform · Einstein Copilot Studio · Einstein Trust Layer OpenAI Mar 18, 2024 Match Group Software / SaaS global Match Group needed to remove language, skill, and knowledge barriers inside a global product organization while also accelerating AI-powered product development for its dating platforms. a team prototyped a feature by pulling together an iOS app in a single day Enterprise Knowledge SearchIT Operations Automation ChatGPT Enterprise · GPT-4 · OpenAI API OpenAI Mar 18, 2024 Lifespan Healthcare US Lifespan needed to make surgical consent forms easier for patients to understand because the documents were still written at a college reading level and could undermine health literacy during emotionally difficult care… approximately a 6th grade reading level with a 25 percent reduction in word count Document Processing GPT-4 OpenAI Mar 18, 2024 Paradigm Healthcare United States Paradigm needed to extract and interpret complex medical-record information for clinical-trial enrollment faster and more accurately so providers could match patients to trials without overwhelming clinicians with… 90% reduction in expert clinician time needed for model validation Document Processing GPT-4 · OpenAI API OpenAI Mar 18, 2024 Healthify Healthcare Asia-Pacific & Oceania Healthify needed to improve the accuracy and scalability of food tracking and coaching so it could serve millions of users, support coaches, and localize its health platform across new countries faster than its… 25 million+ pounds lost by users Customer Service Automation Coach Co-pilot · Embeddings · GPT 3.5 OpenAI Mar 18, 2024 Superhuman Software / SaaS Global Professionals spend enormous amounts of time triaging, reading, and writing email, and Superhuman needed a way to reduce inbox burden without forcing users into a separate AI tool or compromising privacy. More than 85% of users opt in to GPT-powered features Document Processing Auto Summarize · Instant Reply · OpenAI API OpenAI Mar 18, 2024 Holiday Extras Travel and Hospitality Europe & UK Holiday Extras needed to scale multilingual marketing, support, data fluency, engineering productivity, and customer assistance across a travel-tech business without adding comparable manual effort. $500k in annual savings Customer Service AutomationEnterprise Knowledge Search ChatGPT Enterprise · OpenAI API · Syd AI AWS Mar 18, 2024 ATAL Engineering Group Real Estate and Construction Hong Kong ATAL Engineering Group needed a better way to support building energy analytics and optimization for large commercial properties because an on-premises analytics stack could not process historical building data fast… (Amazon S3), an object store designed to retrieve any amount of data from anywhere; Real-time Analytics Amazon Athena · Amazon Bedrock · Amazon EMR OpenAI Mar 18, 2024 Viable Software / SaaS North America Viable has tackled this challenge by fine-tuning OpenAI’s LLMs to deliver fast and accurate insights from customer support interactions to recorded transcripts and everything in between, using GPT‑4 to analyze… Viable has tackled this challenge by fine-tuning OpenAI’s LLMs to deliver fast and accurate insights from… Document ProcessingReal-time Analytics GPT-4 Microsoft Mar 15, 2024 Telstra Telecommunications Australia Telstra wanted to improve employee productivity in everyday knowledge work such as meeting follow-up, email drafting, research, and content creation, while also addressing data privacy, intellectual property, security,… 75% of respondents are trusting Copilot to help with their work, accepting and using Copilot output on a daily… Document ProcessingEnterprise Knowledge Search Copilot for Microsoft 365 · Microsoft Teams · Outlook Salesforce Mar 15, 2024 Grammarly Software / SaaS Global Manually gathered marketing leads aren’t ready for sales. Grammarly’s marketing operations team used to spend hours manually building email lists based on user open rates or perceived interest in upgraded plans. Better email relevance and frequency have led to an unsubscribe rate of just 0.04%, whereas the industry… Marketing PersonalizationSales Automation Account Engagement · Sales Cloud · Slack Salesforce Mar 15, 2024 Algo Communication Products Manufacturing Canada Rapid growth and increased caseloads overwhelmed service agents. Confronted with rapid growth, Algo saw a sharp increase in technical service cases, each demanding multiple steps for resolution. AI helps service agents handle a higher volume of cases and reduces resolution times by 80%. Customer Service Automation Einstein AI · Salesforce Platform · Service Cloud AWS Mar 15, 2024 Empolis Software / SaaS Germany Empolis wanted to enhance its knowledge-management SaaS products so users no longer had to manually search through manuals and operating procedures for answers, troubleshooting guidance, and product information. Enterprise Knowledge Search Amazon Bedrock In-house Mar 13, 2024 U.S. Department of Housing and Urban Development (HUD) Public Sector United States HUD needed to keep housing assistance contract monitoring and renewals running despite a rigid mainframe-driven environment and government shutdown constraints, while also addressing procurement and HR bottlenecks… (2) GSA-assisted acquisitions IT Operations Automation LiveObjects · UiPath Alibaba Cloud Mar 13, 2024 Shuzi Information Technology (数资信息技术) Software / SaaS China Shuzi Information Technology wanted to bring multimodal and generative AI products into real business scenarios, but doing so required a scalable GPU foundation and lower-friction operations. Its cognitive-intelligence… received RMB 1 million in cloud credits from the Alibaba Cloud entrepreneur program Marketing Personalization Cognitive intelligence engine platform · Container Service for Kubernetes (ACK) · Elastic Compute Service (ECS) Microsoft Mar 13, 2024 Nordomatic Real Estate and Construction Sweden Leadership understood that the company had to unify and streamline its systems and reduce manual tasks for more efficiency, to keep up productivity. In 2010, Nordomatic recognized—and acted on—the opportunity for significant expansion throughout Sweden. Five… Customer Service AutomationData Lake / Data Warehouse Modernization Dynamics 365 Finance · Dynamics 365 Sales · Microsoft Copilot AWS Mar 13, 2024 Itaú Financial Services Brazil Itaú Unibanco (Itaú), the largest private-sector bank in Brazil, needed to improve the speed, flexibility, and scalability of its machine learning (ML) infrastructure for its more than 3,200 ML users. The bank’s… 5 days AWS Glue · Amazon CloudWatch · Amazon SageMaker Alibaba Cloud Mar 11, 2024 Longshine Group (朗新集团) Energy China Longshine Group wanted an electricity-industry large model that could answer policy questions, interpret power bills, and support data Q&A for utilities and enterprise energy customers. The company needed a way to adapt… bill-interpretation interaction efficiency improved more than 50% Customer Service AutomationEnterprise Knowledge Search Bailian · Electricity industry large model · Qwen