Global Consulting · capgemini.com
Capgemini
34 verified customer use cases (91% with quantified ROI · Avg Value Score 83.2 · 97% with mapped architecture components).
- Verified stories
- 34
- Quantified ROI
- 91%
- Avg value score
- 83.2
- Industries served
- 12
- Distinct products
- 100
Architecture Stack Signature
6-Layer Production Component Breakdown
Outcome IQ 3 Microsoft Teams 2 Rikkie 2
Amazon SageMaker 3 Microsoft Copilot 3 Amazon Bedrock 2
Conversational Platform 2 AGORA 1 Amazon Bedrock AgentCore 1
Handwritten Character Recognition (HCR) 1 Transkribus 1 image processing solution 1
Amazon S3 1 Dynamics 365 CRM 1 SharePoint 1
Software Guard Extensions (SGX) 1 Telenor AI Factory 1
Product & Model Ecosystem
Most Deployed Products & Co-occurring Pairs
Top named products & AI models
Amazon SageMaker 3 Microsoft Copilot 3 Outcome IQ 3 Amazon Bedrock 2 Conversational Platform 2 Microsoft Teams 2 Rikkie 2 Tikkie 2
Most frequent co-deployed product pairs
- Conversational Platform + Microsoft Copilot 2 stories
- Conversational Platform + Rikkie 2 stories
- Conversational Platform + Tikkie 2 stories
- Microsoft Copilot + Rikkie 2 stories
- Microsoft Copilot + Tikkie 2 stories
Adoption Footprint
Sector, Region & Organization Scale
Top adopting industries
Geographic footprint
- Europe 17 (50%)
- Global / Multi-region 11 (32%)
- North America 4 (12%)
- Greater China 1 (3%)
Organization scale
- Enterprise 13 (38%)
- Public sector 12 (35%)
- SMB 2 (6%)
- Mid-market 1 (3%)
Verified Business Impact
Outcome Categories & Customer ROI Proof
Primary outcome drivers
Capgemini Sample Jun 9, 2026 Federal Ministry of Digitalization and State Modernization (BMDS) BMDS needed to reduce long, complex planning and approval procedures for infrastructure projects that routinely exceeded legal timelines and burdened case workers with documentation-heavy manual workflows. more than six months beyond the legally defined limit Capgemini Sample May 8, 2026 Generali GC&C Generali GC&C needed to simplify a complex underwriting and operations landscape spanning CRM, document management, and multiple country processes so underwriters could work faster with better data quality and lower… 1.9 TB of content migrated from multiple countries AGORA · Dynamics 365 · Gen AI-powered assistant Capgemini Sample Apr 15, 2026 Nortura Nortura needed a multilingual HR support channel that could answer employee questions around the clock for office and factory workers without compromising data security or answer quality. 4,500 employees Nora Capgemini Sample Feb 24, 2026 Navy Federal Credit Union NFCU needed to replace a legacy CRM environment that forced employees to work through manual steps, disconnected systems, and complex security workflows that slowed case handling and increased compliance risk. Improved case closure rates by over 50% Customer Relationship Management (CRM) platform · Microsoft AI Business Solutions Capgemini Sample Feb 23, 2026 6G-XR project consortium The consortium needed a way to orchestrate cloud-edge resources for holographic and XR services whose latency and bandwidth demands exceed what current networks can reliably handle. a multi-site European testbed platform Intelligence Edge Application Platform (IEAP) · network congestion function · predictive algorithm Capgemini Sample Jan 24, 2026 Norwegian Red Cross The Norwegian Red Cross needed a lower-cost, privacy-preserving way to support sensitive multilingual conversations for vulnerable groups when human interpreters were expensive or unavailable. Cost of interpretation reduced up to 90% BabelSpeak · Telenor AI Factory Capgemini Sample Dec 17, 2025 EDP Redes España EDP Redes España needed to speed up electricity-network inspections, detect defects more accurately, and reduce the cost and environmental impact of manual review processes. 14 GW of installed capacity AWS technologies · LandingAI · MLOps platform Capgemini Sample Dec 17, 2025 Amsterdam City Archives Amsterdam City Archives needed to make a massive paper archive usable for the public despite handwritten documents, outdated Dutch, and limited search tools that made discovery difficult. 50 kilometers of paper archives AI Search · Chat with History · Handwritten Character Recognition (HCR) Capgemini Sample Dec 5, 2025 German Federal Employment Agency The BA needed a privacy-compliant way to reduce the manual effort of turning Requests for Change and user stories into high-quality Jira tickets under increasing workload and limited staff capacity. Aleph Alpha · CrewAI · Jira Capgemini Sample Nov 26, 2025 UNICEF Generation Unlimited UNICEF wanted to help young people in Brazil find practical green-skills pathways and climate-action opportunities instead of leaving their sustainability interest disconnected from education and work options. 44% feel equipped with the skills to make an impact Amazon Bedrock AgentCore · Amazon SageMaker AI · Green Career Assistant Capgemini Sample Nov 17, 2025 Penske Transportation Solutions Penske needed to help its software engineering teams deliver quality code faster, reduce repetitive work, and modernize older applications without overloading lead developers. 10–12 percent developer productivity improvement with GitHub Copilot pilot GitHub Copilot Capgemini Sample Nov 3, 2025 Ryder Cup Ryder Cup needed a way to turn huge volumes of live and historical golf data into immediate, understandable insights that would enrich broadcasts and fan experiences for a global audience. almost 170 million ways a single match play score card can be filled out Outcome IQ Capgemini Sample Oct 27, 2025 Ryder Cup Ryder Cup needed a way to turn huge volumes of live and historical golf data into immediate, understandable insights that would enrich broadcasts and fan experiences for a global audience. almost 170 million ways a single match play score card can be filled out Outcome IQ Capgemini Sample Oct 27, 2025 Ryder Cup Ryder Cup needed a way to turn a huge volume of live and historical golf data into instant, understandable insights that could enrich broadcasts and fan experiences for a global audience. almost 170 million ways a single match play score card can be filled out Outcome IQ Capgemini Sample Oct 24, 2025 Vodafone Vodafone wanted a better way to help SME and SoHo business customers understand, activate, and adopt Microsoft digital tools without relying only on traditional support channels. Italian, German, and Irish markets Gen AI Virtual Coach · Microsoft 365 suite · Microsoft Teams Capgemini Sample Aug 7, 2025 Imperial War Museums Imperial War Museums needed to make more than 20,000 hours of oral history recordings accessible despite challenges such as regional accents, military terminology, multiple languages, and inconsistent audio quality. 20,000+ hours of historic oral history interviews Ask a question · Gemini 2.0 · Google Cloud Capgemini Sample Aug 4, 2025 City of Tampere Tampere wanted to explore generative AI safely and turn that learning into practical internal public-service use cases and governance rather than scattered experimentation. Ask About Procurement Contracts · Ask HR · GPT models Capgemini Sample Jul 21, 2025 Navantia Navantia wanted to modernize knowledge work across the organization by adopting generative AI in a controlled way that improved productivity, collaboration, and day-to-day information handling. 91.7% of allocated licenses activated Microsoft 365 Copilot · SAP · SharePoint Capgemini Sample May 15, 2025 TE Connectivity TE Connectivity needed to help product-development teams find and reuse engineering knowledge trapped in dozens of incompatible systems without spending hours searching documents or depending on subject matter experts. 2.5 million documents ingested in three months Amazon Bedrock · Amazon OpenSearch Service · Claude 3.5 Capgemini Sample Apr 17, 2025 ABN AMRO ABN AMRO wanted digital customer interactions to feel more personal while preserving the security, privacy, and operational discipline required for banking services. 365,000 commercial clients Conversational Platform · Microsoft Copilot · Rikkie Capgemini Sample Apr 17, 2025 ABN AMRO ABN AMRO wanted digital customer interactions to feel more personal while preserving the security, privacy, and operational discipline required for banking services. 365,000 commercial clients Conversational Platform · Microsoft Copilot · Rikkie Capgemini Sample Mar 17, 2025 Fresenius Digital Technology Fresenius Digital Technology needed a scalable global IT support channel that improved user access and ticket resolution without adding a separate external technology stack. More than 130,000 FreDi interactions since the initial go-live in September 2023 FreDi · Microsoft Teams · ServiceNow Capgemini Sample Mar 4, 2025 Riverty Riverty's CRM activities were fragmented and lacked transparency, which slowed sales processes and limited how effectively teams used the company's Dynamics 365 CRM environment to manage customer engagement. 23% increase in CRM user satisfaction Dynamics 365 CRM · Microsoft Copilot for Sales · Microsoft Dynamics Sales Premium Capgemini Sample Jan 31, 2025 Wieland Group Wieland needed a more efficient way to inspect visually demanding copper products where manual review was slowed by reflective surfaces and round test objects. Support for more than 20 test cells and 50 products with a scrap rate of 1.5% AI-driven computer vision solution · deep learning model