Enterprise & Cloud · ibm.com
IBM
206 verified customer use cases (95% with quantified ROI · Avg Value Score 91.1 · 99% with mapped architecture components).
- Verified stories
- 206
- Quantified ROI
- 95%
- Avg value score
- 91.1
- Industries served
- 17
- Distinct products
- 232
IBM Sample May 14, 2024 Netox Oy Netox needed a scalable, multitenant security platform to replace a fragmented mix of customer-specific tools and a SIEM that mostly collected logs without helping analysts resolve threats quickly. 1 platform IBM Cloud Object Storage · IBM FlashSystem Storage · IBM Security QRadar SIEM IBM Sample May 14, 2024 Minijob-Zentrale Minijob-Zentrale needed a faster way to turn complex regulatory updates into clear, audience-appropriate articles without forcing editors to spend most of their time on repetitive research and rewriting. 75% less time to publish articles IBM Client Engineering · IBM iX · IBM watsonx.ai IBM Sample May 14, 2024 Migrato Migrato needed stronger natural-language processing to help government organizations identify and redact privacy-sensitive information in large volumes of unstructured documents before publication, while meeting new… 400 potential government clients IBM Watson Natural Language Processing Library for Embed IBM Sample May 14, 2024 MacStadium MacStadium's support technicians were fielding high volumes of repetitive product questions, leading to inconsistent response quality and slower resolution for customers using the Orka platform. 25% reduction in customer support queries Amazon Bedrock · IBM watsonx Assistant IBM Sample May 14, 2024 IBM Global Sales Incentives IBM Global Sales Incentives needed to improve how it handled seller incentive inquiries because its chatbot still escalated too many questions and manual analyst reviews were taking far longer than target service levels. 28% of inquiries went into hold status IBM Process Mining · IBM watsonx Assistant IBM Sample May 14, 2024 IBM Consulting IBM Consulting needed to help developers create and modernize Ansible automation faster because skilled developer capacity is constrained and legacy automation content is time-consuming to build, refactor, and validate… 20%-45% initial build productivity improvements Granite foundation model · IBM watsonx Code Assistant for Red Hat Ansible Lightspeed · Red Hat Ansible Automation Platform IBM Sample May 14, 2024 IBM CIO Organization The IBM CIO Organization needed to reduce manual effort in repetitive infrastructure tasks and expand who could author Ansible automation without slowing modernization of business-critical internal systems. 60% of Ansible Playbook content was automatically generated in tech preview IBM watsonx Code Assistant for Red Hat Ansible Lightspeed · Red Hat Ansible Automation IBM Sample May 14, 2024 Humana Humana needed to reduce the cost and poor experience caused by an IVR that pushed too many provider calls to live agents for routine pre-service questions. 90%-95% sentence error rate accuracy level IBM Cloud · IBM Watson · IBM watsonx Assistant for Voice IBM Sample May 14, 2024 GigaSpaces GigaSpaces needed a faster way to let enterprise users query complex structured data with generative AI because conventional approaches to databases and metadata were too unintuitive and inaccurate for natural-language… near 95% accuracy rate with eRAG approach is the mission IBM watsonx Assistant · IBM watsonx.ai IBM Sample May 14, 2024 Generali Poland Generali Poland wanted to reduce the time customer consultants spent on repetitive policy and claims questions so it could answer common requests faster and free staff for more complex cases. 120 person-hours monthly IBM watsonx Assistant · action.bot IBM Sample May 14, 2024 Frankly.AI Frankly.AI needed a faster way to turn AI-mediated interviews, panel transcripts and research papers into trustworthy summaries and queryable insights for public-sector consultation work. 2 weeks to achieve POC IBM Watson Discovery · IBM watsonx.ai IBM Sample May 14, 2024 EUDE EUDE needed to support a large online student population spread across time zones without forcing tutors to spend their time answering the same administrative and academic questions repeatedly. 8 in test performance IBM Cloud · IBM Watson Discovery · IBM watsonx Assistant IBM Sample May 14, 2024 E.ON UK Solutions E.ON needed a scalable and flexible replacement for a legacy contact center so it could support growing green-energy demand without disrupting customer service. 1,000 agents AWS Cloud · Amazon Connect · IBM Consulting Services for AWS Cloud IBM Sample May 14, 2024 Crédit Mutuel Crédit Mutuel needed to preserve high-quality customer relationships while handling fast-growing inquiry volumes that consumed advisor time with repetitive banking and insurance questions. 20,000 customer advisors IBM Watson · IBM Watson Discovery · IBM Watson Natural Language Understanding IBM Sample May 14, 2024 ContextQA ContextQA wanted to reduce release delays, quality issues, and test flakiness by automating manual software-testing work without requiring customers to write code, while also using enterprise-safe AI models that… 5,000 test cases written in plain English in their Excel spreadsheet IBM watsonx.ai IBM Sample May 14, 2024 Cogniware Cogniware, a global investigation platform provider to law enforcement agencies, needed to upgrade their existing system to better serve their clients in addressing these issues. Their existing system required manual… IBM watsonx.ai · IBM watsonx.data IBM Sample May 14, 2024 Clerk of the Superior Court in Maricopa County The Clerk's Office was handling large volumes of time-sensitive citizen inquiries, and staff were losing time to repetitive calls, transfers and routine questions instead of focusing on more complex work. 15,569 conversations IBM watsonx Assistant IBM Sample May 14, 2024 City of Helsinki The City of Helsinki needed to improve citizen service speed and flexibility, reduce pressure on overworked customer-service teams, and connect siloed service organizations without compromising privacy for sensitive… 10 virtual assistants currently running IBM Cloud · IBM Consulting · IBM Garage IBM Sample May 14, 2024 IBM CIO Organization IBM sellers and Business Partners needed a faster, more scalable way to generate reliable product pricing because manual quote assessments relied too heavily on personal experience, incomplete data, and lengthy approval… 1 less level of approval needed when Optimal Price applied Cognitive Pricing Analytics IBM Sample May 14, 2024 California State Polytechnic University, Pomona (Cal Poly Pomona) Cal Poly Pomona needed to manage an enormous campus network, rising alert volumes, and multiple compliance obligations without overwhelming a small IT security team. 20-40 events tagged each day for investigation from alert pool IBM Security QRadar SIEM IBM Sample May 14, 2024 BurdaForward BurdaForward wanted an automated assistant that could improve customer service and buying advice across a large catalog of reviewed products without requiring the company to hand-build and maintain complex dialog logic… 10x faster selection process than before IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample May 14, 2024 Aura Cloud AB Aura Cloud wanted to strengthen its transaction-monitoring and default-detection capabilities because classification and categorization inside its banking platform were too limited to deliver the insight and automation… more than 80% improvements within transaction insight generation IBM watsonx.ai IBM Sample May 14, 2024 IBM Chief Analytics Office IBM product teams were receiving tens of thousands of feature requests, categorizing many of them manually, and using inconsistent local tools that made prioritization slow, duplicative, and hard to compare across… 10 software products IBM watsonx.ai IBM Sample May 14, 2024 Artefact Artefact needed a secure way to help a major French bank analyze customer behavior and target segments more effectively than sharing anonymized raw data with professionals. 1 month IBM watsonx.ai