Enterprise & Cloud · ibm.com
IBM
206 verified customer use cases (95% with quantified ROI · Avg Value Score 91.1 · 99% with mapped architecture components).
- Verified stories
- 206
- Quantified ROI
- 95%
- Avg value score
- 91.1
- Industries served
- 17
- Distinct products
- 232
IBM Sample May 14, 2024 AddAI AddAI needed to build banking and telecom assistants that were accurate, grounded in verified data and compliant with customer security requirements, while also reducing the time needed to implement each new assistant. 50% reduction in unanswered queries IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample May 10, 2024 Honda Motor Co., Ltd. Honda needed a faster way to transfer skilled engineering knowledge into its Advanced Expert System because converting internal PowerPoint materials into reusable knowledge models for vehicle-development reviews was too… 30%-50% saving in development and planning work IBM watsonx.ai IBM Sample May 8, 2024 Tricon Steamship Agency, Inc. Tricon needed to document and automate manual maritime operations so it would not lose critical process knowledge and could accelerate reporting, communication and financial closeout across a small team. 500 million short tons IBM watsonx Orchestrate IBM Sample May 6, 2024 O2 Czech Republic O2 needed to manage a broad mix of 24x7 customer-service requests more efficiently while still giving customers fast answers across voice, mobile-app and operator-assisted channels. Approximately 30% of O2 customers communicate exclusively by voice with the virtual assistant IBM Cloud · IBM watsonx Assistant IBM Sample May 2, 2024 Austrian Armed Forces The Austrian Armed Forces needed a trustworthy way to query large volumes of open-source and internal documentation because users required fact-based answers with traceable sources, low hallucination risk, and human… ChatZentDoc · IBM Client Engineering · IBM Watson Explorer IBM Sample Apr 26, 2024 City of Helsinki The City of Helsinki needed to improve multilingual customer-care chatbots so foreign-language questions could be understood more accurately without lowering the quality or safety of responses provided to residents. 38,000 employees IBM watsonx.ai IBM Sample Apr 25, 2024 Sutherland Global Services Sutherland needed to move beyond a manual, hard-to-scale threat-detection process so it could protect sensitive customer data and critical business functions more quickly, consistently and cost-effectively across a… 200+ alert automations IBM Security QRadar SIEM · IBM Security QRadar Suite IBM Sample Apr 25, 2024 Silver Egg Technology Silver Egg Technology needed to hire qualified candidates faster, but limited HR capacity and slow resume screening risked losing strong applicants and reducing hiring quality. <1 week IBM watsonx.ai IBM Sample Apr 22, 2024 Knowledge Orchestrator Knowledge Orchestrator was created to prevent catastrophic corporate knowledge loss and make tacit technical and commercial know-how usable for pricing, investment and day-to-day decision-making. 0.9 articles written per employee per day IBM Cloud · IBM watsonx.ai IBM Sample Apr 22, 2024 Enztec Enztec researchers spent nearly 90% of their work week gathering, filtering and reviewing medical publications, slowing the discovery phase of new orthopedic device projects. nearly 90% of their work week IBM Watson Discovery · IBM watsonx.ai IBM Sample Apr 22, 2024 Edger Finance Edger Finance wanted to help investors collect, summarize and interrogate quarterly-report data much faster so users could make better investment decisions without waiting on manual analyst work. 90% improvement in the turnaround time for quarterly report data extracts IBM watsonx Assistant · IBM watsonx.ai IBM Sample Apr 19, 2024 Landratsamt Augsburg Caseworkers in Landratsamt Augsburg's Youth Welfare Office had to manually research legal references, citizen-submitted documents, and other records before working a case, making the process slow, labor intensive, and… 8-10 engineers IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample Apr 19, 2024 GK Cloud Solutions Private Limited GK Cloud Solutions needed a scalable way to personalize corporate training, answer learner questions in context and keep support available around the clock without incurring the high cost and operational burden of… 10% reduction in time spent completing training programs IBM Cloud · IBM Watson Discovery · IBM watsonx Assistant IBM Sample Apr 19, 2024 IBM Chief Information Office organization IBM's client-facing teams were losing time switching among disconnected sales, support and planning tools, leaving them without a timely, shared account view when preparing for customer interactions. 1 view IBM Cloud Object Storage · IBM Hybrid Cloud platform · IBM watsonx.ai IBM Sample Apr 18, 2024 Vodafone Vodafone wanted to use generative AI to speed up how its teams design, test, and improve TOBi conversational journeys because manual journey testing and gap analysis slowed releases and limited how much optimization the… 99% improvement in turnaround time of journey testing IBM Cloud Code Engine · IBM watsonx Assistant · IBM watsonx.ai IBM Sample Apr 18, 2024 University Hospitals Coventry and Warwickshire NHS Trust UHCW NHS Trust needed to reduce outpatient delays and missed appointments while managing an elective backlog because existing scheduling and validation processes were too slow to keep up with demand. 10%-15% reduction in the overall backlog Celonis · IBM Consulting · IBM Garage IBM Sample Apr 18, 2024 System Research System Research needed employees to find information buried in internal documents and rulebooks without depending on supervisors or colleagues for search keywords and document-location hints. 3 weeks duration of pilot for UI development IBM Watson Discovery · IBM watsonx.ai IBM Sample Apr 18, 2024 Asteria Asteria wanted to reduce the manual effort banks spend advising SME customers on loans and product options because relationship staff had to perform costly, time-consuming individualized analysis before recommending the… 33% reduction in time spent on loan application advisory process IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample Apr 17, 2024 SiB Solutions SiB Solutions needed a scalable, open and low-error way to process warehouse video and logistics events across customer sites without getting trapped in rigid monolithic architectures or vendor lock-in. in 2020 IBM Cloud · IBM Code Engine · IBM Event Streams IBM Sample Apr 17, 2024 ExpertSource Global Services ExpertSource needed to monitor far more call-center interactions for compliance because manual review of only a small sample left the company exposed to regulatory penalties, litigation and inconsistent service quality… 100% of calls can be monitored without increasing headcount IBM Watson Machine Learning · IBM Watson Studio · Natural Language Understanding IBM Sample Apr 17, 2024 BS Brodnica BS Brodnica wanted to attract and onboard more commercial banking customers, but repetitive support questions and product guidance were consuming consultant and contact-center time and made it harder to deliver instant,… 1,000 conversations in 2 months Actionbot · IBM watsonx Assistant IBM Sample Apr 16, 2024 The Recording Academy The Recording Academy needed more engaging digital experiences for fans and more personalized digital journeys for members because its brand increasingly depends on year-round online interactions, not just the Grammy… 2,500+ GRAMMY IQ questions generated about 200 nominees IBM Consulting · IBM watsonx · IBM watsonx Orchestrate IBM Sample Apr 16, 2024 Quant Quant wanted to deliver more advanced predictive-maintenance services to industrial clients, but fragmented asset data, legacy equipment monitoring, and separate IoT tooling limited its ability to manage assets… 1 central platform for asset management IBM Maximo Application Suite · IBM Maximo Health · Maximo Mobile IBM Sample Apr 16, 2024 Innocens BV Innocens BV needed a faster, more reliable way to detect signs of late-onset sepsis in vulnerable newborns because NICU teams were relying on manual interpretation of many data sources and could miss critical changes… approximately one in five preterm neonates born under 3.3 pounds (1,500 grams) experience late-onset sepsis IBM Cloud Pak for Data · IBM Watson Machine Learning · IBM Watson Studio