Enterprise & Cloud · ibm.com
IBM
206 verified customer use cases (95% with quantified ROI · Avg Value Score 91.1 · 99% with mapped architecture components).
- Verified stories
- 206
- Quantified ROI
- 95%
- Avg value score
- 91.1
- Industries served
- 17
- Distinct products
- 232
IBM Sample Aug 1, 2024 CarbonHelix CarbonHelix needed to deliver highly customized managed security services across diverse customer environments while improving threat-detection speed and accuracy beyond what human analysts and manual workflows could… 24x7 security operations center (SOC) services IBM Guardium · IBM QRadar SOAR · IBM QRadar Suite IBM Sample Jul 31, 2024 IBM IBM’s CIO organization needed a digital assistant that could help employees complete routine work faster and search across enterprise knowledge without exposing confidential or sensitive information. 60 days IBM Granite · IBM watsonx.ai IBM Sample Jul 26, 2024 La Trobe University La Trobe University needed faster access to approved research knowledge and a quicker way to turn research findings into market-ready applications, but manual knowledge discovery and limited development capacity slowed… 6-fold development time savings IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample Jul 16, 2024 Digital Office Company Digital Office Company needed to classify large volumes of documents faster and with deeper content awareness so customers could avoid manual review, metadata gaps and downstream GDPR risk. 2.4 seconds IBM Watson Discovery · IBM watsonx.ai · Mixtral-8x7B IBM Sample Jul 15, 2024 IBM CIO Organization IBM needed to reduce the wait time and manual workload created by roughly 785,000 annual internal IT support tickets without forcing employees or help-desk staff to spend time on repetitive issues such as password… 75% of tickets successfully handled by AskIT IBM watsonx Assistant · IBM watsonx.ai IBM Sample Jul 12, 2024 Sanwa Comtec K.K. Sanwa Comtec needed to add AI-based harassment detection to on-premises chat deployments for customers that cannot send sensitive conversations to external networks, while still achieving enough accuracy to make alerts… > 95％ accuracy of AI-based harassment judgments in closed networks IBM Watson natural language processing · IBM watsonx.ai IBM Sample Jul 10, 2024 The University of Auckland The University of Auckland needed to handle surging and constantly changing student questions during the shift to virtual learning, but outdated search and support processes made it hard to deliver timely, accurate, and… 40% improvement in first-time resolution IBM Watson Discovery · IBM watsonx Assistant IBM Sample Jul 2, 2024 Unionthink Co., Ltd. Unionthink's customer center was manually categorizing rising volumes of product inquiries, making it hard to improve FAQs, keep up with demand and sustain customer satisfaction with a limited workforce. >90% prediction accuracy for classifications IBM Watson Natural Language Processing Library for Embed · IBM watsonx.ai IBM Sample Jun 11, 2024 University Hospitals Coventry and Warwickshire NHS Trust UHCW NHS Trust needed a more efficient way to answer routine HR and workforce questions for more than ten thousand employees so specialist staff could spend less time on inbox and phone traffic and more time on complex… 10,500+ employees IBM watsonx Assistant · IBM watsonx.ai IBM Sample Jun 7, 2024 boxxe boxxe needed to detect and respond to faster-moving cyber threats across diverse customer environments without overloading its security analysts or relying on fragmented dashboards and manual reporting. 20 hours of manual monthly reporting eliminated IBM Security QRadar SIEM · IBM Security QRadar SOAR IBM Sample May 29, 2024 BWF BWF needed to modernize how it helps nonprofit organizations identify donor opportunities and plan campaigns, because new AI-driven competitors were emerging and its customers needed faster, more specific fundraising… 30% reduction in resource investment IBM Client Engineering · IBM watsonx Orchestrate · IBM watsonx.ai IBM Sample May 28, 2024 Mitsubishi Research Institute DCS Mitsubishi Research Institute DCS needed to improve proposal quality and development speed because competitive IT-consulting work required faster customer-tailored recommendations and more efficient code generation. 10% anticipated boost to proposal acceptance rate Eclipse IDE · IBM Client Engineering · IBM watsonx.ai IBM Sample May 27, 2024 Wintershall Dea After a merger, Wintershall Dea needed a scalable way to connect data, skills, and AI use cases across the larger organization because existing projects were isolated, difficult to scale, and not supported by a common… 2,000 PDF documents IBM AI@Scale · IBM Consulting · IBM Garage IBM Sample May 22, 2024 MIKOPTIK MIKOPTIK needed to reduce the time engineers spent finding R&D knowledge and coordinating across siloed systems because access to design expertise depended too heavily on a small number of key specialists. 40% boost in access to engineering information IBM Cloud Pak for Business Automation · IBM Cloud Pak for Integration · IBM Watson Discovery IBM Sample May 21, 2024 IBM Sterling Order Management team The IBM Sterling OMS SaaS team had to maintain near-perfect uptime and performance for retailers during events like Black Friday while operating a highly distributed microservices estate with hundreds of integrations,… 1M spans per second Apache Spark · IBM Cloud Kubernetes Service · IBM Db2 IBM Sample May 15, 2024 Vodafone Ireland Vodafone Ireland needed to modernize its TOBi virtual assistant because an older assistant deployment could no longer meet containment goals or take advantage of the newer generative-AI, NLU, and self-learning… 3x faster for creating new conversational journeys IBM watsonx Assistant IBM Sample May 14, 2024 Wipro Wipro wanted reusable AI accelerators that could help enterprise call centers reduce wait times, automate routine work and improve issue resolution without requiring wholesale platform replacements. 20%–40% of calls can be automated IBM watsonx.ai IBM Sample May 14, 2024 The All England Club Wimbledon needed a way to produce informative, engaging narrated tennis clips at scale while preserving the sport-specific language and tone fans expect. watsonx IBM Sample May 14, 2024 Trust Anchor Group Trust Anchor Group needed to replace slow, error-prone asset valuation processes that could lag changing market conditions by months and leave investors with outdated views of asset value. 10 users from IBM and Trust Anchor Group IBM watsonx Assistant · IBM watsonx.ai IBM Sample May 14, 2024 Trinity ViaggiStudio Trinity ViaggiStudio needed to answer growing volumes of real-time questions from students, parents, companions, universities, and partner colleges, but manual service across messaging channels could not keep pace or… 3 offices in Europe IBM watsonx Assistant IBM Sample May 14, 2024 Towngas Towngas needed to handle surging customer-support demand, language complexity and longer call waits while reducing the labor intensity of its contact center during the pandemic. 100% reduction in customer wait times IBM watsonx Assistant · SYVA AI chatbot platform IBM Sample May 14, 2024 SOLAS SOLAS needed a better way to answer repetitive fetchcourses.ie support questions so adult learners could get immediate help without tying up scarce IT staff on simple issues. 50% reduction IBM watsonx Assistant IBM Sample May 14, 2024 Sicredi Sicredi's support representatives had to answer questions across many financial products, and the previous assistant often required escalation to product specialists, which lengthened wait times for members and made… 1% improvement in net promoter score IBM Watson Discovery · IBM watsonx Assistant · IBM watsonx.ai IBM Sample May 14, 2024 Global satellite services provider The provider's Network Operations team struggled to collect, normalize, and analyze non-standard satellite and IoT performance data, forcing staff to manually assemble information from multiple subsystems before they… billions of individuals across the world IBM Cloud Pak for Watson AIOps · IBM Netcool Operations Insight · IBM SevOne