Internal Engineering · internal

In-house

152 verified customer use cases (77% with quantified ROI · Avg Value Score 80.3 · 92% with mapped architecture components).

Verified stories
152
Quantified ROI
77%
Avg value score
80.3
Industries served
16
Distinct products
472

Showing 97–120 of 152 use cases

In-house Feb 12, 2025 Deutsche Telekom Telecommunications Germany Conventional low-interaction honeypots are easy for attackers to recognize and abandon, while medium- and high-interaction honeypots are more resource-intensive, harder to manage, and can create greater risk because… Security and Compliance Beelzebub · Galah · Large Language Models (LLM) In-house Feb 11, 2025 Allianz United Kingdom Financial Services United Kingdom Allianz UK underwriters had to search through as many as 70 lengthy guidance documents during underwriting, spending significant time finding the right rules and answers, which slowed response times, risked missing… 260 Property and Liability Underwriters Enterprise Knowledge Search BRIAN In-house Feb 7, 2025 Allianz Financial Services Germany Customer care agents and operational experts across Allianz entities in Germany had to navigate the AWISO knowledge library, an extensive repository of thousands of documents, making information retrieval slow and… accuracy rate exceeding 90% for common queries Customer Service AutomationEnterprise Knowledge Search AWISO knowledge library · Enterprise Knowledge Assistant (EKA) · Future Cloud platform In-house Feb 6, 2025 BNP Paribas Cardif Financial Services Global BNP Paribas Cardif handles more than 20 million customer phone calls each year, but manual review was too limited and slow to extract actionable insight from conversations for service improvement, product fit checks,… At least 30 minutes of listening and analysis for a 15-minute telephone call Customer Service AutomationReal-time Analytics Call Analyzer · Speech to Text artificial intelligence models · data visualization tools In-house Est. · Feb 3, 2025 Merck Healthcare United States Merck researchers need to navigate large data sets, refine hypotheses, and complete repetitive and differentiated analysis tasks more efficiently during drug discovery and development. In-house Jan 16, 2025 BNP Paribas Financial Services global BNP Paribas Global Markets sales teams were manually interpreting client requests for quotes from chat and email and filling response forms on a dedicated platform, which took several minutes per quote and made speed… around 50,000 requests across several asset classes every month Customer Service AutomationDocument Processing BERT · Chat2Trade · internal pricing tools In-house Jan 8, 2025 General Motors Automotive United States Prospective EV buyers and drivers remain concerned about finding convenient public charging, so GM needed a way to identify the most strategic new charging locations to expand network coverage and improve the charging… 2,850 DC public charging stalls In-house Dec 23, 2024 Rockwell Automation Manufacturing global Rockwell Automation wanted to add AI across the production asset life cycle so its automation products could improve design efficiency, operations, throughput, yield, quality inspection, maintenance decisions, and… The difference between a feasible and an optimal solution can be 10%. Predictive MaintenanceSupply Chain Optimization ControlLogix · Emulate3D simulation · FactoryTalk Analytics In-house Dec 20, 2024 Accenture Commercial and Professional Services Global Accenture wanted customer- and employee-facing AI interactions to sound less generic, reflect the brand's voice and values, handle routine service tasks, and scale personalized support without increasing operating… Customer Service AutomationEnterprise Knowledge Search cloud infrastructure · gen AI-powered conversational agents · integrated data systems In-house Dec 12, 2024 Vodafone Business IoT Telecommunications global Vodafone Business IoT needed a faster, more proactive way to detect service anomalies across its managed IoT connectivity operations so support teams could respond before issues affected customers at global scale. over 180 countries IT Operations AutomationReal-time Analytics AI-powered anomaly detection tool In-house Nov 26, 2024 Telefónica España Telecommunications Spain Transport-network technicians were spending significant time searching lengthy, complex, multilingual manufacturers' manuals and internal documents to resolve incidents, check component characteristics, and find action… RAG (Retrieval-Augmented Generation) · language model (LLM) · technical documentation ChatBot In-house Nov 20, 2024 General Motors Automotive North America GM must validate and debug vehicle software that affects safety, navigation, entertainment, and core vehicle operations before release, because modern vehicles contain more than 100 million lines of code and the company… more than 100 million lines of software code AI · Automated testing · custom device In-house Oct 30, 2024 Walmart Retail U.S. and Mexico Holiday shoppers face stress finding relevant gifts, comparing options, checking out quickly, securing delivery slots, and resolving post-purchase issues such as returns. Roughly 12 million additional U.S. households will benefit from expanded delivery coverage this year Customer Service AutomationMarketing Personalization AI-driven comparison feature · AI-driven geospatial platform · AI-powered exit technology In-house Oct 25, 2024 EnBW Energy Germany EnBW needed to move beyond reactive, manual analysis of massive wind-turbine telemetry so it could detect faults and anomalies early across a heterogeneous fleet before they caused expensive failures or downtime. 450 wind turbines are monitored with the aid of AI Predictive Maintenance In-house Oct 17, 2024 OMV Energy Austria OMV needs to reduce uncertainty in complex geothermal and carbon capture and storage decisions, while also making large volumes of structured and unstructured subsurface data easier for geoscientists to find, summarize,… Enterprise Knowledge SearchRisk Management AI-driven decision-making tool · OMV Energy Chat Bot · knowledge graphs In-house Oct 11, 2024 General Motors Automotive United States GM's race teams must interpret noisy driver radio, live telemetry, lap and track context, and trackside imagery fast enough to make pit and vehicle decisions during a race, creating more real-time data than humans can… "a second-by-second view of how the car is performing" Real-time Analytics In-house Sep 23, 2024 Zurich Insurance Group Financial Services Switzerland and Brazil Zurich needed to review very large claims volumes more efficiently, reduce investigator drudgery and false positives, and detect fraudulent claims and emerging fraud patterns quickly enough to protect honest customers… a team of 50 specialists Fraud DetectionRisk Management Allegro · Zurich’s internal AI chatbot · Zurich’s proprietary fraud scoring tool In-house Aug 26, 2024 ZF Automotive Global ZF needed to shorten development cycles, analyze large volumes of customer requirements, speed testing and validation, and estimate operating parameters that cannot be physically measured in products such as electric… Document ProcessingIT Operations Automation AI Tech Center · Virtual Sensors · cubiX In-house Aug 13, 2024 NatWest Group Financial Services United Kingdom NatWest Group wanted colleagues to get faster, more efficient support for workplace and HR queries while reducing the load on human support teams for routine questions. Enterprise Knowledge Search Ask Archie In-house Aug 2, 2024 BBVA Financial Services Global BBVA needed to help customers manage spending, savings, investments, and future outgoings with personalized guidance, while also coping with inconsistent transaction data from other banks that was too sparse for simple… 391 million interactions with these features across all the countries where BBVA is present, 49% more than in… Real-time Analytics BBVA app · Budgets · account balance prediction model In-house Jul 25, 2024 Rio Tinto Manufacturing global Rio Tinto wanted AI and advanced analytics solutions that help operating teams work more safely and efficiently, and it needed a fast way to support its Annual Planning Review workshop with better access to… timely delivery in only 3 weeks Enterprise Knowledge Search GPT-like knowledge agent · Generative AI · Large Language Models (LLMs) In-house Jul 16, 2024 BBVA Financial Services Spain and Mexico BBVA needed to determine whether customers who use its financial health tools actually save more because of those tools, while removing the influence of confounding variables such as age, income, and spending level.… 11 percent more savings in Spain Apartados · BBVA Plan · BBVA app In-house Jul 15, 2024 Bosch China Manufacturing China Bosch China wanted to improve pre-sales support by connecting offline and online consumer behavior, increasing product awareness, improving customer experience, and enabling more effective cross-selling across product… impact around 6 million Bosch members and 10 million Bosch customers on the e-commerce platform and offline… Marketing Personalization Bosch Consumer Data Center · Large Language Models (LLM) · MyBoschClub 3.0 In-house Jun 20, 2024 Target Retail United States Store team members need fast, reliable answers to process and procedure questions, plus on-the-job coaching for new and seasonal workers, so they can handle operations efficiently and serve guests better. about 400 stores Enterprise Knowledge Search Store Companion