Commercial and Professional Services
Legal, consulting, accounting, staffing, and B2B enterprise advisory firms. 212 verified customer use cases (85% with quantified ROI · Avg Value Score 85.8 · 99% with mapped architecture components).
- Verified stories
- 212
- Quantified ROI
- 85%
- Avg value score
- 85.8
- Vendors deployed
- 27
- Distinct products
- 459
Microsoft Sample May 21, 2024 H&R Block H&R Block wanted to give online tax filers a better experience. The trusted tax preparation company envisioned using generative AI to create an easy, seamless process that answers filers’ tax questions, maintains… AI Tax Assist combines nearly 70 years of trusted tax expertise with the latest advancements in AI technology… Azure AI Document Intelligence · Azure AI Foundry · Azure AI Studio Microsoft Sample May 21, 2024 Elcome Marine electronics expert Elcome understands the importance of reliable broadband connectivity to keep its customers safe at sea and keep their businesses operating smoothly. Working with Microsoft AI Cloud Partner… Microsoft Azure · Microsoft Copilot · Microsoft Fabric 
IBM Sample May 14, 2024 Wipro Wipro wanted reusable AI accelerators that could help enterprise call centers reduce wait times, automate routine work and improve issue resolution without requiring wholesale platform replacements. 20%–40% of calls can be automated IBM watsonx.ai IBM Sample May 14, 2024 IBM Consulting IBM Consulting needed to help developers create and modernize Ansible automation faster because skilled developer capacity is constrained and legacy automation content is time-consuming to build, refactor, and validate… 20%-45% initial build productivity improvements Granite foundation model · IBM watsonx Code Assistant for Red Hat Ansible Lightspeed · Red Hat Ansible Automation Platform IBM Sample May 14, 2024 Artefact Artefact needed a secure way to help a major French bank analyze customer behavior and target segments more effectively than sharing anonymized raw data with professionals. 1 month IBM watsonx.ai Microsoft Sample May 9, 2024 Rajah & Tann As one of Singapore’s largest law firms, Rajah & Tann is a leader in innovation, pioneering the adoption and implementation of emerging technologies that continue to shape and reshape legal workflows. With an esteemed… Copilot for Microsoft 365 Microsoft Sample May 6, 2024 Atos In its ongoing quest to shape what the digital future holds for its clients, Atos is fully committed to giving them the most innovative solutions and making their digital transformation smooth and seamless. Its biggest… The ultimate goal is to have 15,000 employees Copilot-trained by the end of 2024. Copilot for Microsoft 365 IBM Sample Apr 25, 2024 Sutherland Global Services Sutherland needed to move beyond a manual, hard-to-scale threat-detection process so it could protect sensitive customer data and critical business functions more quickly, consistently and cost-effectively across a… 200+ alert automations IBM Security QRadar SIEM · IBM Security QRadar Suite Microsoft Sample Apr 24, 2024 EY At Ernst & Young Global Limited (EY), building a better working world is the “North Star” for nearly 400,000 employees at 700 offices in 150 countries. Through four integrated service lines—assurance, consulting,… Dynamics 365 Sales · Power Platform 
Accenture Sample Apr 18, 2024 Accenture Accenture wanted to scale AI across its own operations and client work, but needed a practical way to govern risks such as bias, hallucinations, privacy breaches, cyberattacks and unclear accountability so the company… AI governance structure · AI risk assessments · responsible AI compliance program IBM Sample Apr 18, 2024 System Research System Research needed employees to find information buried in internal documents and rulebooks without depending on supervisors or colleagues for search keywords and document-location hints. 3 weeks duration of pilot for UI development IBM Watson Discovery · IBM watsonx.ai Microsoft Sample Apr 18, 2024 Würth IT Würth IT wanted to reduce the time employees spent on routine communication and meeting follow-up tasks across the Würth Group so they could focus more on higher-value work. 400 companies in 80 countries Copilot for Microsoft 365 · Microsoft Teams · Outlook 
AWS Sample Apr 18, 2024 Thomson Reuters Thomson Reuters is a global provider of trusted content and technology to professionals across the legal, tax, and media industries. Thomson Reuters Labs, the company's dedicated innovation team, has been pioneering AI… Amazon Bedrock IBM Sample Apr 17, 2024 ExpertSource Global Services ExpertSource needed to monitor far more call-center interactions for compliance because manual review of only a small sample left the company exposed to regulatory penalties, litigation and inconsistent service quality… 100% of calls can be monitored without increasing headcount IBM Watson Machine Learning · IBM Watson Studio · Natural Language Understanding IBM Sample Apr 16, 2024 Quant Quant wanted to deliver more advanced predictive-maintenance services to industrial clients, but fragmented asset data, legacy equipment monitoring, and separate IoT tooling limited its ability to manage assets… 1 central platform for asset management IBM Maximo Application Suite · IBM Maximo Health · Maximo Mobile Microsoft Sample Apr 8, 2024 PwC The biggest challenge that PwC’s customers are facing right now is having access to complete, accurate, reliable sustainability data. PwC solutions are built on secure Microsoft technology to help its clients deliver… In April of 2023, PwC announced plans to invest $1 billion over the next three years to expand and scale its AI… Azure OpenAI Service · Dynamics 365 · Microsoft Sustainability Manager IBM Sample Apr 3, 2024 TechD TechD needed to help a multi-state lottery and digital gaming client answer high volumes of highly specific player questions quickly and consistently despite changing rules, promotions, and jurisdiction-specific… 10,000+ reports handled per month with AI and automation IBM Cloud · IBM watsonx Assistant · NeuralSeek IBM Sample Apr 3, 2024 Happiest Minds Technologies Limited Happiest Minds wanted users of its Digital Content Monetization platform to find and act on information buried in large unstructured repositories more quickly, because keyword-based search only returned matching… 30% productivity increase IBM Cloud · IBM watsonx.ai Microsoft Sample Mar 22, 2024 Wipro Artificial Intelligence (AI) has long been a focus area for Wipro, the global IT and consulting business, catalysed by a USD $1 Billion dollar investment in 2023. Artificial Intelligence (AI) dominated conversations in 2023, even showing up as Collins Dictionary's "Word of… Copilot for Microsoft 365 · GitHub Copilot · Microsoft Teams Microsoft Sample Mar 21, 2024 KPMG The organization is looking to use Comply AI and Copilot to transform how employees work by expediting data discovery, automating time-consuming administrative tasks, and enhancing collaboration with clients and… As a top-tier global professional services firm, KPMG has been exploring and using AI for data analytics in its… Azure · Azure AI Search · Azure OpenAI Service Microsoft Sample Mar 11, 2024 onepoint Change management also means creating an AI community. This is the ambition of the "AI Office," a unit dedicated to structuring and managing all Onepoint's AI projects. Managed by a Chief AI Officer and with a staff of… AI is at the forefront of the group, which in 2021 set up its own laboratory for automatic natural language… Azure OpenAI Service · GitHub · GitHub Copilot Microsoft Sample Mar 11, 2024 EPAM Systems For years, EPAM’s Sales teams used an on-premises version of Dynamics CRM. The company had customized it to focus on delivery and engineering, but the solution also had many enterprise resource planning (ERP) features.… EPAM Systems Inc. (NYSE: EPAM) is a leading digital transformation services and product engineering company.… Dynamics 365 · Microsoft Copilot for Sales AWS Sample Mar 5, 2024 Mercedes-Benz Consulting With millions of internal documents to search through, getting relevant answers quickly was a standing challenge for employees. Additionally, if an employee left the company or a colleague with specific knowledge was… AWS Glue · AWS Lambda · Amazon OpenSearch Service 
Oracle Sample Archived · Mar 4, 2024 Bosch Service Solutions Bosch Service Solutions wanted to improve customer service with an AI-enabled omnichannel assistant that could answer questions in multiple languages, work across digital channels, and reduce the load on human agents… 24/7 customer service Oracle Digital Assistant (ODA) · Oracle Service